Norfolk Sheds Reviews 

332
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their good quality, robust construction, and excellent value, often noting they are well-designed and built. Many highlight the quick and efficient delivery service, with drivers frequently described as pleasant, helpful, and communicative. The staff and overall service also receive high acclaim, with people appreciating the friendly, skilled, and responsive team who provide great support and efficient installation. However, some customers also noted concerns regarding product quality, such as warped doors, missing components, or issues with wood finish and gaps. A few other people also felt that delivery communication could be improved, with some experiencing unexpected arrivals or drivers refusing to assist with heavy items.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing sheds as good quality,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and on-time delivery.... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the good quality of sheds and... See more

Service

Users describe positive interactions with service, with many reviewers expressing satisfaction with the... See more

Staff

Customers had positive experiences with staff, consistently describing them as polite, friendly, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication after purchase and before delivery was first class. The guys who delivered our shed were friendly, funny and extremely helpful. They phoned almost an hour before arrival and arrived with... See more

Rated 5 out of 5 stars

Really quick delivery, delivery man was really pleasant and helpful. Summer house was delivered in 2 weeks. Looks really well made and very substantial. Hoping all is there for it but cannot comment o... See more

Rated 5 out of 5 stars

Fantastic service, ordering was easy and got an emsil to say order recieved. Then a phone call to arrange delivery (which happened they could do next day). Assembling was straight forward and we love... See more

Rated 5 out of 5 stars

Very impressed with the service received from Norfolk Sheds. Kept informed regarding delivery, answered emails promptly. Quality if shed good, went together well. Replacement glass that was missi... See more


Company details

  1. Garden Building Supplier

Written by the company

Norfolk Sheds supply garden sheds, log cabins, summer houses, storage sheds & playhouses online. We offer quality products at low prices and free friendly advice from our UK-based team.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

332 reviews

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4.5

All reviews

(332)

59 reviews in the last 12 months

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Rated 3 out of 5 stars

Warped door

The door on our summerhouse was warped unfortunately we didn’t notice until it was totally erected so didn’t want to dismantle.
Delivery was good and on time.
Apart from the door everything else was good

October 13, 2025
Rated 5 out of 5 stars

Well made summer house

Really quick delivery, delivery man was really pleasant and helpful. Summer house was delivered in 2 weeks. Looks really well made and very substantial. Hoping all is there for it but cannot comment on that yet as will be a couple of months before we are able to build it. Delivery driver said if anything missing just given them a call even in a couple of months as they are very understanding with things like that so fingers crossed

October 16, 2025
Rated 4 out of 5 stars

I am very happy with my arbour

I am very happy with my arbour, which looks great in the garden. The delivery people were polite and friendly. The only reason I haven't given 5 stars is that we realised the finial is missing, which is maybe a bit petty...so consider it a 4.75 stars out of 5!

September 2, 2025
Rated 5 out of 5 stars

Happy Customer.

Very impressed with the service received from Norfolk Sheds. Kept informed regarding delivery, answered emails promptly.
Quality if shed good, went together well.
Replacement glass that was missing/damaged was sent out and received within a week.
All round good experience.

August 13, 2025
Rated 5 out of 5 stars

10 x 8 Sunhut Potting Shed with double doors and opening windows

I spent a lot of time doing research online to look for a potting shed to suit my needs. Some only have a single door, with a double door costing more. Some don’t have sufficient windows and no interior shelving. I picked this 10 x 8 Norfolk Potting Shed because it has everything I wanted, ie, double doors, 2 sets of windows, with the top set opening, and a really sturdy useful interior shelf. The shed is well constructed using softwood planned tongue and groove shiplap boarding. The floor and roof are constructed of the same material. The opening windows are a real bonus. I was exceptionally pleased with the price. I couldn’t find anything anywhere near this quality for the price. I paid extra to have the shed installed by Norfolk Sheds. Well worth the extra price. 2 lads put it up in no time at all. The whole procedure from buying online to final installation was excellent and hassle free. Fantastic service, I can’t praise Norfolk Sheds enough. Highly recommend. Amazing shed.

August 31, 2025
Rated 5 out of 5 stars

I absolutely love 😍 my new summer…

I absolutely love 😍 my new summer house. Communication was excellent on every level. The two gentlemen that installed the summerhouse were incredibly and I am so grateful to Norfolk Sheds. Thank you again to the whole team 😃

August 26, 2025
Rated 5 out of 5 stars

Assembly Service Brilliant!

The assembly service made all the difference. Shed was built in a couple of hours by the NS Team who did a great job. Polite and efficient, well worth the money.

August 10, 2025
Rated 1 out of 5 stars

Total chaos

Total chaos - money taken without putting the order through

July 29, 2025
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Johanna,

Your order was placed with our manufacturer as soon as you placed it with us. On the day of delivery when our driver came to collect the orders, he was told that your order was not ready as the building was not in stock. We were not notified about this in advance, otherwise we would have contacted you and would have made you aware.
Also, the way you spoke to our member of staff was unacceptable – shouting down the phone was incredibly rude. She has apologised and proceeded your refund immediately upon your request. Following which, you called back and placed the order again! We also offered you a reasonable discount for the inconvenience and we agreed to accept payment upon delivery as a sign of good faith. We would contact you with a new delivery date when the building would again become available. But bizarrely, a few days after, when we booked your new delivery date, you decided to leave us a 1 star review and then proceeded to block our email, so we couldn’t get in touch with you. Due to this, we have now cancelled your order.

Rated 5 out of 5 stars

Products ordered easyly.

It was an easy process to order the products I required, delivery was arranged and everything did arrive on time. Well done. It's nice that things happen how they should, like the old times. Thanks. JB

July 21, 2025

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