Customer service was great at resolving an incorrect item being sent and replaced it free of charge. Lovely products and decent quality, only a star less as the jewellery arrives in a nice custom bag... See more
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Review summary
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I am very appreciative of the crucifix figure, it is a very fine piece. The leather chain is also fine. However, two days after I had received the necklace I was wearing it and it broke. I went to a j... See more
I love the item. The pendant is bigger than I expected, but that is not a problem. I ordered a separate leather cord as it wasn't clear that it came with its own chain, but now I have a choice. All in... See more
I am overall satisfied with the bracelet. The delivery was fast. The only thing that prevents me from putting 5 stars is the fact that feathers on ravens’ heads were too sharp and I cut myself with t... See more
4.0
Great
158 reviews
Replied to 46% of negative reviews
Typically replies within 2 weeks
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Thank you for the attentive care at…
Thank you for the attentive care at Norsegarde! Bought a ring with an engraving, and I have an unusual nickname that everyone mistakes for a spelling error. Norsegarde was attentive enough to contact me and ask if the engraving was correct. While it wasn't necessary their attentive service was much appreciated!
January 2, 2025
Unprompted review
Great gift for my son...
Great gift for my son. Really appreciate the sturdy steel the ring I bought is with. Its design is wonderful and very detailed. My son always opens his beer bottles with his rings, and they often bend or break. So far the ring is holding up well no bends or scratches. Hope it survives until the end of year fingers crossed
January 4, 2025
Unprompted review
Chinese wholesale goods
I ordered a bracelet, but after looking at the reviews on this site, I looked on a well-known Chinese wholesale site I saw the exact same bracelet for a FIFTH of the price. I immediately canceled my order, and due to the quick service and refund, I give two stars.
January 1, 2025
Unprompted review
Reply from Norsegarde
Hello, thank you for your feedback. We understand how important the origin and craftsmanship of our products are to our customers. Detailed information about the origin and manufacturing process of all our product categories can be found on the Frequently Asked Questions page of our website.
All of our ready-to-ship items are sourced exclusively from several trusted private manufacturers with whom we’ve built long-standing relationships, and shipped from our warehouse. This ensures that every product meets our high standards for quality and attention to detail. We do not source any products from generic B2B websites.
China dropship quality
Posing as a high quality company they just dropship their items from China. The wooden box they send it in is the cheapest possible. Also having my doubts about the actual “sterling silver” amount of the item….
Not a problem if they would say so on the website. As I can’t be bothered by sending it back and going through the hassle I won’t return what I bought, but surely will never buy there again!!!
December 24, 2024
Unprompted review
Reply from Norsegarde
Hello, thank you for your feedback. We understand how important the origin and craftsmanship of our products are to our customers. Detailed information about the origin and manufacturing process of all our product categories can be found on the Frequently Asked Questions page of our website.
Your item was shipped from our warehouse and was not dropshipped. We carefully vet all our partner manufacturers to ensure that every product matches its advertised appearance and material. If you have concerns about the material used in your piece, we recommend having it verified by a local jeweler.
Ordered 2rings
Ordered 2rings - definitely from China ( tracked ) and quality is ok but not worth what I paid. Won’t be back.
December 9, 2024
Unprompted review
Reply from Norsegarde
Hello, thank you for your feedback. We understand how important the origin and craftsmanship of our products are to our customers. Detailed information about the origin and manufacturing process of all our product categories can be found on the Frequently Asked Questions page of our website.
Steel jewelry is exclusively produced in the Asia region, where specialized factory facilities for molding and crafting steel jewelry are situated. Our ready-to-ship jewelry is dispatched from our Hong Kong warehouse and delivered worldwide, free of duties and taxes for recipients.
Bad Quality! RUN
Selling 30-50 EUR Items that you can find anywhere with 2 or 3 EUR.
They claim their product are high quality, in fact, quality is so bad, and doesn't follow the product's images displayed on their website.
As they mentioned, they ship it from China, which we all know Chinese products sucks in quality.
Maybe they got me this time, but I will make sure no one falls for this.
November 19, 2024
Unprompted review
Reply from Norsegarde
Hello, thank you for your feedback. While some of our products are manufactured in the Asia region, we place a strong emphasis on production quality when selecting our inventory, ensuring it meets higher standards compared to lower-priced alternatives. We stand by the quality of our products, so if the item you received has any issues or does not match the displayed photos, please don't hesitate to reach out to our customer service. We will also thoroughly review your order and investigate the product for any potential quality concerns.
Great product, service and quality for custom products
Ordered a handmade golden Amulet. Communication: very quick reply on e-mail questions. FedEx shipment was flawless. Ordered on 2nd of September. They say 10 days making process and 10-20 days shipment. Today (20th) the package arrived at my doorstep. Well packaged, beautifully made (!). Extremely happy with it. Would recommend the tailored products wholeheartedly.
September 20, 2024
Unprompted review
Poor products and customer service!!
My girlfriend got me the Fenrir arming for my 40th birthday. I was really happy with it up until the 14th July when it snapped in half while I was wearing it.
Now their website says it’s hand made but looking at where it broke it looks like it has been cast. When we contacted them about it, they said it was where I had been bending it to take it on and off. I had only taken it off twice in the few months I’ve had it. Despite it having a lifetime guarantee they won’t do anything! To help but given us a discount voucher for another purchase. I can honestly say I will not be shopping there again!!!! If I could give them half a star I think that would be too generous.
April 6, 2024
Unprompted review
Reply from Norsegarde
Hi Matt, thank you for sharing your experience and we regret the dissatisfaction caused. We want to clarify that the bracelet purchased is not from our handcrafted collection and it has a solid cast frame (meaning cast in one solid piece), which is industry standard for the typical armlet and cuff jewelry.
This type of cast frame does not have seams or weak points that would typically cause breakage due to a manufacturing fault. The snap of the solid frame likely occurred due to repeated bending or using excessive force, which is not recommended for any type of jewelry.
Additionally, we do not advertise a lifetime guarantee for our jewelry. Proper care and wear practices are essential for the longevity of any jewelry piece, especially those made from softer precious metals.
While we don't offer an extended warranty for accidental damage or improper use beyond our standard warranty period, we do provide a significant discount for a replacement copy if desired. The original item can also be repaired by a jeweler, though repeated improper use may weaken the metal further and cause additional breakage.
While we couldn't reach a positive resolution in this case, we appreciate your feedback and remain dedicated to improving our service and products.
Excellent customer care service from…
Excellent customer service from Norsegarde. I completely messed up a return and sent a product from another company to their returns address in error. They could not have been more helpful and maintained communication throughout. I received my item back from them in good time. Most companies would have washed their hands of it as it was my mistake entirely. I would happily deal with them again and recommend their customer care.
June 26, 2024
Unprompted review
Products as advertised and helpful customer service
I ordered a bracelet for as a Father's Day gift for my dad. It came as advertised and customer service was very helpful with providing shipping updates. Would reorder from Norsegarde again
June 2, 2024
Unprompted review
Norsegarde are not based in Ukraine
Norsegarde are not based in Ukraine. They claim to ship all their items from there, but a pendant that I have ordered has been tracked to China.
I regret ordering from them.
June 5, 2024
Unprompted review
Reply from Norsegarde
Hi Gary, thank you for your review. Only our premium products advertised as 'Handcrafted' in their name are handmade by individual artisans from Ukraine and shipped directly from the workshop.
This information is clearly outlined on our 'Meet the Handmade Workshop', Frequently Asked Questions, and shipping information pages. Additionally, we have separate, clearly identified 'Handcrafted' collection pages for those interested exclusively in artisan-made jewelry.
The other items, including all stainless steel jewelry, are factory made within the Asia region by several small manufacturers equipped for this jewelry type and shipped from our warehouse.
One-sided jewelry! Would not recommend!
I have ordered jewelry for my son's birthday - it was absolute fake, a cast job that only had one side similar to the picture!
April 12, 2024
Unprompted review
Reply from Norsegarde
Hi Genadi, thank you for your feedback. After looking into your order, the purchased pendant is designed as a single-sided piece, as per its advertised description. If you have any questions or need assistance with your order, please don't hesitate to reach out to our customer service.
Dragon Head Bracelet
We recently purchased this beautiful bracelet for my husband.
The service was prompt and efficient and the product just perfect.
Thank you
March 22, 2024
Unprompted review
Don't fall for this!!
Don't fall for this!!
They buy items off alibaba.com and sell them for often more then 10 times the price!
Here is an example so you can decide for yourself:
Unfortunately trustpilot does not allow posting links but you can do this your self.
Search for the "GERI AND FREKI WOLF HEAD TORC BRACELET - STAINLESS STEEL" on Norseguard.
Then Search for "Viking Bracelet" on Alibaba.
And you will find the exact same item (and i mean the EXACT same, with all minor imperfections on the item perfectly lining up)
Sad to see this but this seems to be a common practice on most websites who claim to sell "viking jewelry"
what a shame
March 13, 2024
Unprompted review
Reply from Norsegarde
Hi Andi, although we openly acknowledge that some of our jewelry is factory-made within the Asia region, we prioritize collaborations with longstanding partners over bulk B2B sourcing. This enables us to offer stainless steel pieces that can only be produced in a factory environment, while maintaining better quality control of jewelry produced for our inventory. This approach is also likely followed by our competitors offering similar stainless steel jewelry.
Furthermore, we also feature artisan handcrafted jewelry from our European workshop, clearly differentiated from factory-made products in our store. This approach allows us to present a wide range of unique handmade designs and highly customizable pieces to our customers, while also offering more budget friendly and stainless steel jewelry options.
Quality was superb
Quality was superb. Hand crafted in Ukraine. Very pleased. My Grandson was elated with his Viking Ship pendent. Thank you so much for making his 18th Birthday special!
February 4, 2024
Unprompted review
Handcrafter ring purchase from Norsegarde
Bought a handcrafted ring because the I've read that the business supports Ukraine. The ring is excellent quality, great attention to detail, I am very happy with this purchase. The ring came with a little message on the box that said "Thank you for supporting Ukrainian businesses".
Overall very happy with my experience purchasing from Norsegarde.
December 15, 2023
Unprompted review
Ordered bracelet and arrived within two…
Ordered bracelet and arrived within two weeks. Most disappointed total rubbish, thought I was ordering a genuine norse jewelry from Norway. Made in China its cheap and looks cheap.
Do not waste your money.
December 15, 2023
Unprompted review
Reply from Norsegarde
Hi Dave, thank you for your feedback. None of our products are advertised as 'made in Norway'; rather, they are produced by various suppliers worldwide. Only our premium products advertised as 'Handcrafted' in their name are handmade by individual artisans from Ukraine and shipped directly from the workshop. Remaining items are factory made within the Asia region by several small manufacturers equipped for this jewelry type and shipped from our warehouse.
We ensure that all jewelry manufacturers undergo strict quality control measures and all items arrive in the look and condition as advertised. If that is not the case or if you find yourself simply unsatisfied with the product, please reach out to our customer service. You have the option to return the order for a full refund if you no longer wish to keep it or be eligible for a refund if the item does not match its advertised appearance or condition.
I gave 5 stars for the final outcome.
I gave 5 stars for the final outcome.
I was originally dubious. I live in the southern hemisphere and am aware of fake sites. I bought a bracelet and two rings. when the bracelet arrived and it had a hong kong address I was a tad upset and raised it with customer service and at first this didnt really ease my concern. But what followed changed my mind. I was told they have storage warehouses across the globe. I only ever dealt with one guy called Dillon in customer service and he solved things in the end. The rings are tricky due to sizing and different measuring scenarios in different places in the world but i also have fat fingers LOL. For the intial delivery the bracelet and rings came in three diff bags at diff times and this was a concern cause i thought they had stuffed up my order but all arrived. The rings were too big so i went to a local jewewller and they said i was another size so i had to pay to send the rings back and then the replacement size was too small but this was not the companies fault. They remedied all and at the end of the day i was a happy camper. Site is legit - prices are great. Note: My purchases were not sterling silver. I would happily purchase again with such a great customer service support
December 7, 2023
Unprompted review
Don't be fooled
Don't be fooled! You think you order an Scandinavian artefact. But these things are made in china. The poor work conditions in china are well known. And even they did not ship my package they told me it's to late to cancel it. The shipping is taking also really long. Don't buy here. It has nothing to do with old Norse...
December 11, 2023
Unprompted review
Reply from Norsegarde
Hi Pieter, thank you for your feedback. Our products are manufactured by multiple suppliers around the world. Only products advertised as 'Handcrafted' in their name are handmade by individual artisans from Ukraine. Remaining items are factory made within the Asia region by several small manufacturers equipped for this jewelry type. We ensure that mega-factories are not involved in our sourcing process, and all jewelry manufacturers undergo strict quality control measures.
Upon reviewing the communication records of our customer service representative regarding your order, we found that the package had already been dispatched from our fulfillment facility on December 7th when the cancellation request was made, making recall impossible. Nevertheless, you can return the order for a full refund if you no longer wish to keep it.
Good customer service. Email replied straight away. When I received my order I was so pleased it was just what I wanted. A brilliant buy
Brilliant service and product would recommend.
November 22, 2023
Unprompted review
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