Norse Steam Reviews 24

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I was looking into SaunaLife's Outdoor Sauna E8, and I must say, their team really is top-notch! Maya was incredibly patient and helpful, answering all my questions. They went above and beyond, and lo... See more

Rated 5 out of 5 stars

Despite not buying anything, Norse Steam was extremely informative and helpful when I was shopping for a sauna setup! Searching, seeing, and learning what goes will with what was super easy on the sit... See more

Rated 5 out of 5 stars

Really amazing customer service, I usually don't write reviews but I really wanted to say how thankful i am to the team. I had so many questions about my sauna heater and they always checked back with... See more

Rated 1 out of 5 stars

Do not believe the fake reviews from family and employees. This company is a sham and ripoff. They are responsive at first to get the sale. Then once the sale is over they will ignore you. They will n... See more

Company replied

Company details

  1. Sauna
  2. Sauna Store

Written by the company

Norse Steam is an authorized sauna dealer that carries the most popular saunas from premium manufacturers like Dundalk Leisurecraft, SaunaLife, Finnmark, True North Sauna, Harvia, HUUM heaters and more. We strive to create a hassle free, worry free sauna shopping experience. We understand how many options of saunas, and sauna heaters there are, and you might not know which is best for your budget, best for your own specific needs and desires. We understand the importance of providing financing options so that you can easily afford a sauna. All our Saunas- both Indoor, Outdoors and Infrared Saunas are either Canadian or European brands that all ship within the US and Canada. We pride ourself with our knowledgeable suppliers and manufacturers that have more than 50+ years of experience. We will always be transparent with our customers and with our pricing- following MSRP. Any questions or concerns you may have, we will connect you to the right sauna expert to ease assure your worries.


Contact info

4.2

Great

TrustScore 4 out of 5

24 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Dundalk & Huum

We purchased the 6 person Dundalk Leisurecraft Georgian sauna, with the Huum Hive Wood 13 stove, and are so happy we did! We grew up using the sauna, so to have one in our backyard again, is such a treat! The instructions for the build were easy to follow, and the customer service from Maya was 10/10! I would definitely buy from them in the future.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

We love our sauna!

We love our sauna! So easy to put together- I (pregnant) was easily able to help my husband put this together. He’s spent many evenings in it and has seen the benefits already. I’ll be enjoying those benefits as soon as I can!

It was the perfect addition to add in while we complete our basement.

We’ve had no issues!
Love it!

March 26, 2026
Unprompted review
Rated 1 out of 5 stars

Fake reviews horrible company

Do not believe the fake reviews from family and employees. This company is a sham and ripoff. They are responsive at first to get the sale. Then once the sale is over they will ignore you. They will not stand by their products and will tell you they are just the middle man. If something is wrong with the product or missing you are out of luck. You will get screwed over. Do not buy online, buy local. Stay far away from this company if you want what you actually paid for. They claim to accommodate which is totally false. I changed the original sauna due to poor reviews. They expect you to be nice after being glued and ripped off. I dont live in a world where I am ripped off and lied to.

February 1, 2026
Unprompted review
Norse Steam logo

Reply from Norse Steam

Michael, we take customer service very seriously, but we also have a zero-tolerance policy for abusive or threatening behavior toward our team and our partners.

Throughout your order, we made extensive efforts to accommodate your requests. This included processing a product change at your request, waiving refund fees, providing additional discounts, and including complimentary accessories to ensure you were satisfied.

During the delivery process, both the manufacturer (Dundalk) and the freight carrier (Polaris) reported repeated use of abusive and inappropriate language. The situation escalated to the point where the presidents at both companies were directly involved, and the carrier ultimately refused to complete delivery to you.

At that stage, three alternative solutions were provided:

1. arrange a tilt tow delivery,
2. pick up from the local terminal, or
3. cancel the order.

You chose to pick up the sauna from the terminal, which was successfully completed at minimal cost.

Following this, we continued to receive hostile and inappropriate communication, including profanity directed at our team. After being told to “f*** off,” we made the decision to cease further direct engagement.

We also note that a dispute has been initiated seeking an amount significantly greater than the actual out-of-pocket cost incurred for pickup. We have retained documentation of all communications and events throughout this process.

We are a small business that genuinely goes above and beyond for our customers. However, we will not tolerate harassment or abusive conduct toward our team or partners, and we will not continue engagement under those conditions.

Rated 5 out of 5 stars

Maya makes the difference

From my very first contact with Maya she was very helpful, friendly and extremely responsive. She worked with the manufacturer regarding my needs, always kept me updated, provided me with a great price and it was a perfect experience from start to finish.

February 13, 2025
Rated 5 out of 5 stars

Excellent customer service

Maya was great to work with. We had an issue with the sauna not reaching the maximum temperature, and she connected us with a manufacturer’s technician that helped us solve the issue. We would definitely purchase from Norse Steam again.

December 23, 2024
Rated 5 out of 5 stars

The Tech support was first rate clean…

The Tech support was first rate clean across the board. The tech Mike listened to the issues at hand and we were able to get everything going. Not everyone takes the time to listen .
My last unit lasted EIGHTEEN years and ran seventeen hours a day six days a week and eleven hours on Sunday. What more can I say

November 17, 2024
Rated 5 out of 5 stars

Mr Steam Generator Review

I was in a rush and needed the unit right away. Found the best price on Norse Steam. Never heard about this website and so decided to vet it. During my vetting process, I ran into Maya and she was a god send. Maya was very responsive and quickly found the unit and got it shipped right away. My unit arrived in two days ahead of schedule and in very good condition. I would gladly do business with Norse Steam and particularly with Maya.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great products, exceptional customer service

The customer service was absolutely amazing, they helped me find the most affordable heater for my sauna and even got free shipping! Truly an amazing experience and we will be shopping with Norse Steam again.

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Sauna Quiz helped me narrow down my…

Sauna Quiz helped me narrow down my options. My family and I were looking to buy a sauna for our house, but we didn't know which to choose from all the options. Their sauna quiz narrowed down my choice, and i got a 7% off discount on top which was very helpful.

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

I was looking into SaunaLife's Outdoor…

I was looking into SaunaLife's Outdoor Sauna E8, and I must say, their team really is top-notch! Maya was incredibly patient and helpful, answering all my questions. They went above and beyond, and loved that they gave me 30 days return policy. Highly recommend them!

July 13, 2024
Unprompted review
Rated 5 out of 5 stars

Really amazing customer service

Really amazing customer service, I usually don't write reviews but I really wanted to say how thankful i am to the team. I had so many questions about my sauna heater and they always checked back with me and really reassured me. I 100% recommend Norse Steam if you are trying to find a prefect sauna match!

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Great quality and customer service

Sure! Here’s the revised review:

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**Review:**

I recently purchased a sauna for my house in Utah and couldn't be happier! The installation process was smooth, and the quality is exceptional. The sauna provides a serene and inviting space, perfect for unwinding after a long day. It’s incredibly easy to use and maintain, with modern features that enhance the overall experience. This addition has transformed my home into a personal oasis. Highly recommend!

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June 27, 2024
Unprompted review
Rated 5 out of 5 stars

The sauna I got is amazing

The sauna I got is amazing. I booked a consultation because I didn't know what I needed and they helped me understand what sauna is best for me given my needs.

August 6, 2024
Unprompted review

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