I was looking into SaunaLife's Outdoor Sauna E8, and I must say, their team really is top-notch! Maya was incredibly patient and helpful, answering all my questions. They went above and beyond, and lo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Despite not buying anything, Norse Steam was extremely informative and helpful when I was shopping for a sauna setup! Searching, seeing, and learning what goes will with what was super easy on the sit... See more
Really amazing customer service, I usually don't write reviews but I really wanted to say how thankful i am to the team. I had so many questions about my sauna heater and they always checked back with... See more
Do not believe the fake reviews from family and employees. This company is a sham and ripoff. They are responsive at first to get the sale. Then once the sale is over they will ignore you. They will n... See more
Company replied
Company details
Written by the company
Norse Steam is an authorized sauna dealer that carries the most popular saunas from premium manufacturers like Dundalk Leisurecraft, SaunaLife, Finnmark, True North Sauna, Harvia, HUUM heaters and more. We strive to create a hassle free, worry free sauna shopping experience. We understand how many options of saunas, and sauna heaters there are, and you might not know which is best for your budget, best for your own specific needs and desires. We understand the importance of providing financing options so that you can easily afford a sauna. All our Saunas- both Indoor, Outdoors and Infrared Saunas are either Canadian or European brands that all ship within the US and Canada. We pride ourself with our knowledgeable suppliers and manufacturers that have more than 50+ years of experience. We will always be transparent with our customers and with our pricing- following MSRP. Any questions or concerns you may have, we will connect you to the right sauna expert to ease assure your worries.
Contact info
5830 E 2nd St, Ste 7000 #11887,, 82609, Casper, United States
- +1(877)6677878
- support@norsesteam.com
- norsesteam.com
4.2
Great
24 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service — super easy process to find the right sauna and order it. Would absolutely order again, but I don’t need two saunas hahaha
August 4, 2024
Unprompted review
Super helpful and amazing selection
Despite not buying anything, Norse Steam was extremely informative and helpful when I was shopping for a sauna setup! Searching, seeing, and learning what goes will with what was super easy on the site and Norse Steam’s customer support was truly amazing. If I do end up splurging on the Luna Sauna (my favorite sauna of all time) I’m definitely getting it from these guys!!!
June 15, 2024
Unprompted review
Easy to use website
Easy to use website. Love that they offer free shipping and I also got a 30 day guarantee. Customer service went above and beyond to help me find the right sauna
August 3, 2024
Unprompted review
Overall amazing experience!
Overall amazing shopping experience and excellent customer support. The team was extremely helpful in helping me find a sauna that fits my needs. I was even able to narrow down and find a sauna heater.
Highly recommended!
August 1, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.