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Rated 1 out of 5 stars

Scam - avoid! Did several surveys, got to the amount of coins where I could cash out for a £5 Amazon voucher and they then decided my account had irregularities and should be closed.

Company replied

Rated 5 out of 5 stars

I'm finding Panelbase to be the most consistent survey panel than all of the others. Having been participating since early 2019 I've earnt almost £400 so far. Also appreciate the fact that there are o... See more

Company replied

Rated 3 out of 5 stars

Received a good amount of invites for surveys since joining recently although I never did receive my SMS confirmation text. Problems arise once I enter my date of birth (I'm 49) at initial stage, as I... See more

Company replied

Rated 1 out of 5 stars

I’m very surprised to read so many good reviews about Panelbase. I have been a member for about 6 months and I receive 1 or 2 surveys per day. However I am screened out of virtually every survey, so c... See more

Company replied

Company details

  1. Market Researcher

Written by the company

We are one of the leading data collectors for market research in Europe. Our mission is to deliver trustworthy data of the highest quality to enable well-informed analysis and decision-making. Using fair and transparent data gathering methods, an extensive international panel network and trusted relationship with respondents, we provide best-in-class data about any desired topic or target group. In our experience, insight seekers value quality and speed. Automatization of data collection ensures speed and efficiency, while robust quality assurance safeguards that our data is trustworthy. All our systems, processes and routines are in accordance with ESOMAR’s Code of Conduct. We support more than 1,800 market research firms, brands, media & advertising agencies, publishers, and consultancies across different industries to accelerate data driven processes and enable trusted research and insight.


Contact info

1.8

Poor

TrustScore 2 out of 5

3K reviews

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Replied to 76% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

take lots of info for free, do not use

edit - thanks for quick reply but I'm not spending any more time on this. I've heard all the excuses from the survey companies and don't use those that pull this trick.

hooked into them via 20cogs. £3 signup bonus and have just managed to make the £10 cashout. Screened out of 90% of surveys, and even more annoyingly get screened out halfway through, which of course means they get info for free despite the 'this survey filled up quickly' line. Will be leaving as soon as the cashout is paid. DO NOT USE THIS SURVEY COMPANY.

November 13, 2020
Unprompted review
Norstat logo

Reply from Norstat

Hi

edit - I can assure you there are no tricks but without knowing which surveys you think you were in for too long we can't fix any issue that there may be as we can't investigate them. Surveys are tested before they are sent out and if we think any screen outs take longer than they should we do feed this back to our clients.

If you haven't already please can you get in touch with us via our support email: support@panelbase.zendesk.com so we can address the issues you have mentioned above.

Regards
The Panelbase Team

Rated 5 out of 5 stars

Descent

Descent, could be screened out quite often, but it is all good

November 8, 2020
Unprompted review
Rated 1 out of 5 stars

Not great.

Great so all of a sudden just after cashing out another £10 I get " sorry there appers to be a problem please contact support!"

October 25, 2020
Unprompted review
Norstat logo

Reply from Norstat

Hi Jason

If you haven't already please can you get in touch with us via our support email: support@panelbase.zendesk.com so we can resolve any issues you are having?

Regards
The Panelbase Team

Rated 1 out of 5 stars

Screened out of almost every survey

I’m very surprised to read so many good reviews about Panelbase. I have been a member for about 6 months and I receive 1 or 2 surveys per day. However I am screened out of virtually every survey, so cannot complete many. It’s so annoying to start surveys and then be inevitably screened out. What a waste of my time, I’m afraid I’m leaving Panelbase, it’s far too frustrating.

October 13, 2020
Unprompted review
Norstat logo

Reply from Norstat

Hi Fiona

This is not the experience we would like our members to have, would you please get in touch with our support team on support@panelbase.zendesk.com so we can look into this for you.

Regards
The Panelbase Team

Rated 5 out of 5 stars

REWARDING SITE

The site provides many interesting surveys. There are not too many surveys for which I do not qualify. A fair reward payment. The payment always arrives on time in my bank account.

October 8, 2020
Rated 2 out of 5 stars

This survey site is useless now

This survey site was good about 1 to 2 years ago. It was possible to make about £10 every month if you applied for all the surveys and kept your profile up to date.

I never made that much because I never applied for all the surveys.

Now I am screened out of 99% of the surveys and it is impossible to get to the £10 minimum cash out threshold.

The cash reward for some of the surveys is poor. Some surveys are too long and they ask repetitive questions which is frustrating.

I have been recommended some better survey sites which do not screen members out half as much as Panelbase and pay more. There is more chance of making some spare cash on these sites.

I emailed Panelbase and they basically said I do not apply for surveys quick enough and I did not qualify for a couple surveys. No I am not qualifying for any of the surveys now.

I have now deleted my account since I cannot get past £1.

October 3, 2020
Unprompted review
Norstat logo

Reply from Norstat

Hi Mica

This is not the experience we would like our members to have, would you please get in touch with our support team on support@panelbase.zendesk.com so we can look into this for you.

Regards
The Panelbase Team

Rated 1 out of 5 stars

Scammers

Scammers , takes them days to verify and then when you try and cash out it gets rejected , so you try again and contact them and they said like debi told you yesterday ? WHO , i never spoke to a debi yesterday? SCAMMERS AVOID .. THERE ARE MUCH BETTER SURVEY SITES , QMEE IS INSTANT AND THE BEST , AVOID THESE CHARLATONS LIKE THE PLAUGE

October 1, 2020
Unprompted review
Norstat logo

Reply from Norstat

Good morning Angie

As we explained to you when you contacted our support team the bank details supplied to us for your first attempt at withdrawal were incorrect so we were unable to process your withdrawal. You have since supplied your correct details and your withdrawal will be reprocessed today (2nd October) and the money should be with you by the middle of next week. All of this information has been supplied to you to you from the support team over the last few days.

If you have any further concerns please get back in touch with our support team who will be happy to help.

Regards
The Panelbase Team

Rated 5 out of 5 stars

excellent customer care

Excellent customer services. Have had to email them with queries, within a few hours they answer and rectify it if appropriate.

One of the better sites, and at least you don't end up with vouchers like some, and a low threshold to transfer to bank account.

September 17, 2020
Unprompted review
Rated 5 out of 5 stars

Panelbase

Best survey site, especially when they took over the Focus Project, so I accumulate nearly £800 so far. I enjoying to do tasks on FP and also like Tobii EYE tracker while using youtube or iPlayer.

September 15, 2020
Unprompted review
Rated 5 out of 5 stars

Fab!

I've been with Panelbase for over 2 years now and they are certainly one of the better survey companies out there. I like that that you can get paid in cash, surveys are plentiful and ive always had a friendly and helpful response from customer service if I've ever had to contact them.

August 25, 2020
Unprompted review
Rated 2 out of 5 stars

one of the worst for qualifying,

one of the worst for qualifying,, qualify rate must be 5%. I complained to them once about this , even the minimum payouts of 30p survey, never qualify,, they replied, I am doing very well considering this,, with a touch of sarcasm,,, because I had £500 in the account,, until I replied to them to have a good look at my account,, as it had taken me more than 10 years, to earn that much,,, why other sites I get that in 6 months,,, of course that shut them up as i got no reply ..

August 25, 2020
Unprompted review
Rated 5 out of 5 stars

As survey sites go they are the best.

As survey sites go, they are very good. I haven't had any big payment surveys etc like others have stated,
Mostly £0.20p-£2 range. They email surveys to complete daily, usually 4 or more. What makes them my favourite survey site is that they screen you out straight away if you do not qualify and put you in the monthly prize draw.
The payout threshold is low at £10.
They don't seem to just want your details to sell on like other sites, and the surveys can actually be interesting and fun. It's not easy making money from surveys and will take up a lot of your time, but if you want to do it I highly recommend Panelbase.

August 19, 2020
Unprompted review
Rated 2 out of 5 stars

Screened out frequently

The payout rate is good but out of the survey sites I use this is the most frustrating one of all since nearly every time I click to start a survey I am almost immediately screened out. They clearly don't use our profiling category answers or at the very least put them to good use. When I have challenged them on this problem it is either that my profile doesn't fit or I have already taken the survey on another site. The latter is definitely questionable as I have a rough idea what surveys I have done in the last day or so.
It's a shame really as they are a good survey company with good payment rates but what is the point if you can hardly do any of their surveys.

August 13, 2020
Unprompted review

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