Northantsremovals Reviews 

31
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

We recently used Northants Removals for our move, and I cannot recommend Noel and his team highly enough. From the very first point of contact to the final box being unloaded, the customer service... See more

Rated 5 out of 5 stars

From the beginning, from arranging the quote to Noel’s initial visit, the whole experience of moving home was made completely stress free. The team did an exceptional job on moving day - I did... See more

Rated 5 out of 5 stars

Just wanted to say a massive thank you to Noel and his team for their efforts and service over the last 15 years This is the third house move that Noel and his team have undertaken for us... See more

Rated 5 out of 5 stars

We bought a Peugeot boxer from Northants Van Centre, they were fantastic even before we looked at the van, ensuring it was fully maintained and serviced. After our purchase, the van developed a s... See more


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4.6

Excellent

TrustScore 4.5 out of 5

31 reviews

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4.6

All reviews

(31)

12 reviews in the last 12 months

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Rated 1 out of 5 stars

An awful experience

Although the quote provided by Northants Removals was the highest of the 4 obtained I had believed that the professional service promised by Noel would be worth the extra money so went ahead.
However the move itself made me regret this decision.
On the morning of the removal the van was an hour late, I had been contacted that morning but only to say they would be 15-20 minutes late.
On the morning of the delivering my items to my new home they were 2 hours late. I had not been contacted in advance that there would be a change of arrival time and only discovered this when contacting them directly when they were 30 minutes late. I genuinely believed I had been scammed and I had lost all my belongings and the very large amount of money I’d paid for the removal. I cannot describe the level of stress I experienced, it was horribly horrendous.
The fees charged to me included an amount for overnight accommodation however it was only on the morning of the delivery that I discovered that this accommodation was not used. It was a battle trying to be reimbursed for the accommodation specifically stated in the quote and obviously not used.
The bed was dismantled as agreed however it was very poorly reassembled and I had to subsequently dismantle and reassemble this myself so that it was safe and secure.
My two sofas were dismantled which had not been discussed or agreed. These were subsequently reassembled to a poor standard.
Some costly items were left on the van although I had been assured that everything had been unloaded, I very much regret not checking the back of the van myself instead of trusting what I’d been told however it had been a very stressful morning and I was exhausted by the situation. I have still been unable to get these items back.
When subsequently trying to discuss these issues with Noel it was all dragged out over several weeks and further compounded the stress and ill-health caused. As the situation was making me very ill I tried to bring it to a conclusion after 3 months and that wasn’t easy either as I again had to chase this up a few weeks after I’d accepted their very derisory offer of compensation.
I do not understand why I was treated so poorly, particularly as one member of the team had texted “you have been an amazing client”.
All in all choosing Northants Removals was one of the worst decisions I’ve ever made and definitely not the premier service I’d been promised and that I’d been charged for.

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

I cannot speak highly enough of Noel…

I cannot speak highly enough of Noel and his team. Noel is a very special person, his empathy and compassion for people going through one of the most difficult and stressful processes in their lifetime is unmatched. Mum was leaving her home of 53 years and moving to an assisted living apartment. She had a mountain of furniture and possessions we needed to move or dispose of. Noel managed the whole process of donating to charity and moved it all for us, this saved us a fortune and all the time and stress it could have cost us. Our solicitor made sure we never had any idea when to arrange our removal date! yet Noel remained flexible and able shift dates, then to fix a date for us at virtually no notice. The removal team were excellent, working quickly and efficiently, very courteous and keen to please. Noel, thank you so much.

October 11, 2023
Unprompted review
Rated 5 out of 5 stars

What a great team & company!!

What a great team & company!!! I used this firm on the 4th September, they were a little late getting to me but Noel text me to say the team was stuck in traffic, When they arrived they loaded quickly and met me at the new property & unloaded again quickly and efficiently. I noticed a crack in one of my mirrored furniture and Dave notified Noel and 5 weeks later I received a new one!!! Cannot fault this company and I would strongly recommend them
Many thanks to Noel and his team

September 4, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding

I booked these guys after I'd booked a big firm. I had lots of terms and conditions read to me about additional charges that may occur.
Because of this I went online to read reviews which were not to positive. One in particular said do not use, go local. So that'd what I did. Typed in local removal company's and found Northants removals.
From the onset the communication was amazing. I even got a quick call to reassure me that all the information was great and I had nothing to worry about and they were not wrong. Noel who I liased with to organise was outstanding. The removal men and woman were bloody fantastic. I honestly can not thank them enough they were professional. Quick. They also had cheeky banter with my parents.
Moving is such a stressful time but if you want to help yourself then I would 100% recommend using these guys!
Thank you for your outstanding service.
X

March 25, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service! Made the day go without a hitch!

We used Northants Removals after reading all of the good reviews and we weren't dissapointed. Noel was amazing at answering all of my questions quickly and putting me at ease. We had three members of the team arrive the day before to help pack the kitchen breakables and move some boxes around for us. They lovely, funny and friendly! The next day we had three different members of the team move us - they were equally lovely, funny and friendly! They made a long day (waiting for the keys!) pass by smoothly and took the stress away. Thank you so much! We would certainly use you again if we move again.

November 25, 2022
Unprompted review
Rated 5 out of 5 stars

Strees free removals

With moving as stressful as it is, this company went out of their way to put you at ease, and changing the dates for us without any problems.
We had 3 vans of goods to move to a property 2hrs away. They moved all the goods, in super speedy time, without any damage (not even a glass).
Nothing was too much trouble for the 4 guys in the team. They put all the furniture where we wanted it. All the guys were very helpful, and worked so hard, with a smile on their faces.
I wouldn't hesitate to use this company again if I was in the location.
Thank you all in your team Noel, for making our move, a stress free move.

August 27, 2022
Unprompted review
Rated 5 out of 5 stars

Incredible service.

Moving is stressful. Moving is uncertain. Moving is difficult.

With Northants Removals, our move was none of these things. The communication from Noel in the lead up to the move was excellent. Noel was transparent about costs with no hidden costs or limits on services. He responded quickly to questions via email and set my mind at ease that we would be taken care on through the process of our move.

The day before the move, the team - led by Kyle - arrived bang on time and began packing everything up. They were so focussed and efficient I felt like a spare part and like I was in the way so I promptly left them to it. They have finished their pack up and started loading by 3:15pm. The team returned on moving day and very swiftly had everything ready to go.

The move into the new house was as equally efficient and well managed. The team built furniture, arranged boxes in the right rooms and made the moving in process incredibly simple. They made moving seem like an art form.

I cannot recommend Noel and his team highly enough. They were incredible. You will have no regrets about using their service.

April 15, 2022
Unprompted review
Rated 5 out of 5 stars

We have used Northants Removals three times...

We have used Northants Removals three times now and they have been absolutely fantastic each time. Their crews are very professional, and they are able to make any move smooth. They even disassembled and reassembled several extremely difficult pieces fo rus, including a large wooden jungle gym and a huge loft bed. Noel's team is so fantastic we will never even consider using anyone else in the future.

January 6, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent moving service and customer…

Excellent moving service and customer experience especially as we had woefully underestimated the amount of stuff we needed to move to our new home.
The team were efficient and all had a good sense of humour. All items arrived undamaged and well packed.

July 6, 2021
Unprompted review

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