Northern Garms Reviews 

622
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I have ordered 5 pair of the joggers including the cargo trousers and I couldn't be happier with the fit and style. I had a small problem with 2 pair of trousers which the company took care of for me... See more

Rated 5 out of 5 stars

Absolutely fantastic service from start to finish from Jules & her team!! So happy with the quality of our new branded clothing 👏

Rated 4 out of 5 stars

Garms are super comfy, and although one item was mistakenly the wrong size, the gents at northern garms had responded to my inquiry email within the hour. Less then 24hrs later, proper size item w... See more

Company replied

Rated 1 out of 5 stars

i paid for block hoody that look amazing after washing on its own on right temp i dried it hanging in airing room then putting the top on the name of the company peeeling off be carful bying from th... See more

Company replied

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3.9

Great

TrustScore 4 out of 5

622 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(622)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

This is my first experience with this company

This is my first experience with this company and the carriers were very slow to up date their site. Customer services came back to me very quickly and my hoodie actually arrived within four days. The hoodie is lovely and soft and very warm. Love it.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant..

Brilliant service.. Cargos are the best I have ever bought. They are so good I have thrown all my current pairs out and ordered about 10 pairs in mixed colours and other bits. They are really smart and comfortable. I would love to see this brand do really well because from what I have experienced and worn so far they deserve it. This isnt some crappy AI generated review, try a pair and you will see for yourself.

October 22, 2025
Unprompted review
Rated 1 out of 5 stars

Sent me the wrong colour then would…

Sent me the wrong colour then would only offer a promo code off a new order despite accepting they sent the wrong colour

UPDATE: Reply below is simply FALSE - their voucher offer for a mistake they made is not legal and I'll be sending all items back and reclaiming via my bank.

Simply not legal practice to think sending the absolute wrong item it's ok to offer future discount. But more the ATTITUDE is the problem to stop future custom, and fabric quality.

October 8, 2025
Unprompted review
Northern Garms logo

Reply from Northern Garms

Hi Tom

Thank you for taking the time to leave us a review.

I have checked and we have offered a credit or a QR to return the product. The QR has been emailed for you to return the incorrect item

The voucher as a good will gesture but of course you can return the item.

But please return all items for a refund with the prepaid label to avoid any further issues.

Sorry once again for the issue. We have done everything we can to help.

Rated 5 out of 5 stars

Amazing quality and worth the price. They last forever!!!

I have bought 2 hoodys from northern garms. I bought both roughly about 4 yrs ago and they are still fully intact, even after a thousand washes. They are both comfy, but the one is a sherpa and is MY ABSOLUTE FAVORITE. I just gor a white sherpa and I cannot wait to get it.

September 14, 2025
Unprompted review
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Reply from Northern Garms

Hi Benny

We so glad you love your item

Rated 5 out of 5 stars

Perfect fit

I like the fit of the cargos and trousers. They're tapered just how I want the fitting to be. Combine with an oversized T shirt, and it's good to go. Top notch style and designs come along and sometimes I got to force my other hand not to tap 'PAY NOW'.

August 25, 2025
Northern Garms logo

Reply from Northern Garms

Thank you so much for the review. It really means alot to us.

Rated 1 out of 5 stars

Labels peeled of after first wear…

Labels peeled of after first wear before washing wasn't offered any compensation for the defect.

August 9, 2025
Unprompted review
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Reply from Northern Garms

Hi Benjamin

Thank you so much for your feedback

If you email customer services with your issue they will advise further.

info@northerngarms.co.uk

Please make sure the care label has been followed to make the most wear out of your item.

Rated 5 out of 5 stars

Top Company

I loved the garms and the pricing was super reasonable especially with offers etc. The thick hoodies are the warmest I’ve ever found. I use them to keep warm at my desk, among other things. Super cool company, totally professional dealing with the wrong item getting sent out etc. T-shirts look great, will be getting some too. Everything is presented fantastically on the website. Highly recommend!

April 24, 2025
Rated 1 out of 5 stars

Refunds are rubbish

Refunds are rubbish. You get store credit instead of your money back scam artists

July 20, 2025
Unprompted review
Northern Garms logo

Reply from Northern Garms

Hi Ben

Thank you for taking the time to leave us a review.

We offer full refunds on full price items. If its a sale item this is issued with a credit.

We are fully transparent and we have added this to the header of the website prior to purchasing.

Rated 1 out of 5 stars

Worst experience ever

No words can describe the dissatisfaction, unprofessional and substandard Customer service & product I received poor material worn 5 times a ripped promised packaging to return it that never came I emailed again received the exact same email promising packaging, I’ve requested a refund and now my emails are being ignored… DO NOT BUY

June 10, 2025
Unprompted review
Northern Garms logo

Reply from Northern Garms

Hi James

Thank you for leaving feedback

Our customer services team respond to all emails so I am not sure how you havent had a response.

Can you please email customer services and put in the title FAO Sean or contact us VIA whatsapp and we will assist via this channel to assist

Rated 5 out of 5 stars

Probably the best service I’ve ever…

Probably the best service I’ve ever received, efficient personable and prompt!
Bigger companies should take a leaf out of their book
Quality product and fit great
Well done !

June 3, 2025
Unprompted review
Northern Garms logo

Reply from Northern Garms

Thank you so much for taking the time to leave us a review.

Enjoy your items.

Rated 5 out of 5 stars

Premium clothing

Premium clothing , always in trend , prefect fitting .

Any queries answered in a timely manner

Great Brand !

June 6, 2025
Unprompted review
Northern Garms logo

Reply from Northern Garms

Thank you so much for taking the time to leave us a review.

Enjoy your items.

Rated 5 out of 5 stars

Hidden gem in men’s clothing

You know when you buy something online and it turns up looking nothing like the pictures?

Yeah.. not the case with Northern Garms. The fit is absolutely spot on. The cargos are hands down the best I’ve come across, and the sherpas are next level quality. I used to be all about Reiss (with the odd piece elsewhere), but honestly, this has completely changed the game for me.

Genuinely impressed.

June 3, 2025
Unprompted review
Northern Garms logo

Reply from Northern Garms

Thank you so much for taking the time to leave us a review.

Enjoy your items.

Rated 4 out of 5 stars

Garms are super comfy

Garms are super comfy, and although one item was mistakenly the wrong size, the gents at northern garms had responded to my inquiry email within the hour.
Less then 24hrs later, proper size item was on its way.
People can easily make mistakes, and they showed true chivalry in makin things right.
Will be a returning customer, cheers fellas

May 28, 2025
Unprompted review
Northern Garms logo

Reply from Northern Garms

Thank you so much for taking the time to leave us a review.

Enjoy your items.

Rated 2 out of 5 stars

Non-Existent Customer Service

Unfortunately I’m having to leave this review as I am getting absolutely zero response from this company via email or instant message. A pair of trousers that I ordered incurred a frayed hole after only one wear, evidently down to a defective product - was more than happy to discuss a simple way to resolve the issue, however the lack of response has been appalling. As a customer who has spent thousands with this company, the lack of customer service is genuinely shocking.

May 29, 2025
Unprompted review
Northern Garms logo

Reply from Northern Garms

Hi Fin

Thank you so much for taking the time to leave us a review.

I can see the team have responded to all of your emails and also provided a QR via email to return the product so I am unsure why you havent received these emails.

Please email info@northerngarms.co.uk and put in the email subject FAO Sean and I will personally resend all of this information as there is responses for all of the emails sent.

Rated 1 out of 5 stars

Sizing is way too small

Absolutely shocking, ordered cargos in xxl and the sizing is way off they are far too small, they don't offer refunds either so will be going straight in the bin, what a waste of money.

May 29, 2025
Unprompted review
Northern Garms logo

Reply from Northern Garms

Hi Ryan

Thank you for taking the time to leave us a review.

Our sizing is true to size, But we also stock upto XXXL so you can return the item no problem.

If you need a returns form please contact customer services

info@northerngarms.co.uk

Rated 5 out of 5 stars

Great products

Great cargos, great cut. They fit where this style of cargo should, just like the ones show on the models on the app. T-shirt ordered great too. Excellent customer service. App installed. Already got more in my basket 👍

May 20, 2025
Unprompted review
Northern Garms logo

Reply from Northern Garms

Thank you so much for taking the time to leave us a review.

Enjoy your items.

Rated 5 out of 5 stars

Sown Cargo Joggers

Sown Cargo Joggers - Great Item - Great Price - Excellent service with fast delivery.
Item fits perfectly and comfortable to wear.
Thanks NG

May 15, 2025
Unprompted review
Northern Garms logo

Reply from Northern Garms

Thank you so much for taking the time to leave us a review.

Enjoy your items.

Rated 3 out of 5 stars

Pretty Average

Pretty average I'd say. I've been trying out all sorts of different brands lately - Legend London, Bee Inspired, Blakely, Northern Garms, Tailored Athlete, Adidas, Nike etc & I've bought cargos from most of them.

Regarding my cargos from Northern Garms (Jacob Cargo Trouser), while they look ok, the quality isn't comparable to the others. The zips JUST DON'T WORK. They're too stiff & yet flimsy. Mine has literally ripped in half (I'd share the photo proof if I could).

On the same order, I bought a hoodie which was originally £50 - It was on offer for half price & I think the half price should've been the RRP.

Quality is ok at best.

May 16, 2025
Unprompted review
Northern Garms logo

Reply from Northern Garms

Hi Marc

Thank you for taking the time to leave us a review.

Sorry your not happy with your product, If there are any issues within 30 days of arrival please contact customer services

info@northerngarms.co.uk

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