Northern Garms Reviews 

623
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I have ordered 5 pair of the joggers including the cargo trousers and I couldn't be happier with the fit and style. I had a small problem with 2 pair of trousers which the company took care of for me... See more

Rated 5 out of 5 stars

Absolutely fantastic service from start to finish from Jules & her team!! So happy with the quality of our new branded clothing 👏

Rated 4 out of 5 stars

Garms are super comfy, and although one item was mistakenly the wrong size, the gents at northern garms had responded to my inquiry email within the hour. Less then 24hrs later, proper size item w... See more

Company replied

Rated 1 out of 5 stars

i paid for block hoody that look amazing after washing on its own on right temp i dried it hanging in airing room then putting the top on the name of the company peeeling off be carful bying from th... See more

Company replied

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3.9

Great

TrustScore 4 out of 5

623 reviews

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This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(623)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great clothing and quality

Unique, stylish and quality clothing and great value for money, the fit is awesome and true to size and always design something that is a little different. Highly recommend.

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful customer service and great quality products

I ordered a fleece for my partners Christmas present and the quality was lovely but it didn't fit him properly. It was past the 30 day refund policy and they still let us exchange. I managed to miss all the important details of the form when I sent it back, and they managed to find the item with the vague description I could give them. I've been nothing but a nightmare customer and they've been so patient and helpful through everything. Can't wait to receive the new item. Thank you again for all your help!

January 24, 2025
Unprompted review
Rated 1 out of 5 stars

Quality of the trousers are absolutely…

Quality of the trousers are absolutely shocking! As others have stated on other reviews I've worn them 4-5 times and they look terrible but was told its out of the returns time frame. Don't waste your money

October 30, 2024
Unprompted review
Northern Garms logo

Reply from Northern Garms

Hi Kyle

Thank you for your feedback

As your joggers were purchased 3 months ago we are unable to accept these as a return due to the timeframe and the heavy wear as per your images.

Rated 4 out of 5 stars

Rovan Sherpa hoodie

The fit, quality, comfort and warmth are all great... The colour is not as bright as the pictures on the website would have you believe, but I would definitely buy again 👍

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Very good company

Purchased Sherpa fleece and cargos. Quality is good and I am happy with the purchase. Wouod recommend this company.

January 2, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered some clothing for Xmas for my…

I ordered some clothing for Xmas for my partner didn’t think of checking them and when they were opened and she tried them on she realised there was a big hole at the bottom but coz I’d had them a while they wouldn’t do anything, shame really could of spent a fortune on their website but won’t be from now on

December 25, 2024
Unprompted review
Northern Garms logo

Reply from Northern Garms

Hi Natalie

Thank you for your feedback.

We have responded to you for you to return the items to be QC checked.

We are working on a skeleton service due to this being a national holiday in the U.K. so this can cause some delays but we can assure you we are always here to help.

Rated 1 out of 5 stars

Poor customer service

Ordered two items. Both arrived and seemed good quality. Washed both items together and one item shrank so much I can no longer get them on. Contacted customer services who are extremely unhelpful and refused the return. I am left having to make a claim from PayPal. I wouldn’t buy from again as there are other companies with better customer service. Have to point out that I have offered to send the item back but they want me to pay for postage to turkey. As for taking pictures, they look exactly like they did when you sent me them, but smaller having shrunk due to what I can only assume poor materials used in manufacture

December 16, 2024
Unprompted review
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Reply from Northern Garms

Thank you so much for your 1 star review.

As previously stated we require these to be returned to us so we can QC check the item.

After multiple emails stating for images and return the item. You are unable to provide any further information.

We are here to help but we do need more information on the actual product before we can proceed.

Sorry you feel let down on this occasion.

Rated 5 out of 5 stars

The best hoodie

The best hoodie iv bought so warm so light no wonder they sell out , don't want to take it off and it's first thing I put on in the morning save on gas and buy a northern garms hoodie ! Super quick delivery and returns .

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great 😊

Bought as a gift for a family member who’s always cold, so it hasn’t been given yet, my kiddo tried it on as he was debating wanting one but said it was too warm, which is a huge win, it’s a very nice fit with lovely long arms, and flattering when on, it’s as I’ve been informed very comfortable, but if you are a warmer person may be too warm for you, even better it felt nice for my kiddo who has autism, which is a huge win as we struggle with clothes, so if he ever decides he needs one I’ll be placing another order, now to hope the intended recipient approves, postage was quick, price was reasonable for the quality very happy with this company and order massive thanks you 😊

November 24, 2024
Rated 1 out of 5 stars

Can't track my package

Can't track my package. And it's too much time to be delivered

November 24, 2024
Northern Garms logo

Reply from Northern Garms

Hi Ashlay

I have resent your tracking to you via email

Delivery to the USA is around 14 days and as you placed the order on the 25th November this is on its way to you.

If you need anything else please let us know

Rated 5 out of 5 stars

So I ordered 1 Sherpa jumper not really…

So I ordered 1 Sherpa jumper not really knowing the brand before hand and it came through the post and I absolutely love it one of the most comfortable jumpers I have ever worn I struggle to take it off 😂😂 so I had to buy another 2 yesterday and they have already turned up at my house and again they are absolutely amazing jumpers perfect sizing and again the most comfortable jumper I have ever worn can’t wait to wear them during the winter and I will definitely be ordering again from This company Thankyou Northan Garms for your quality clothing and professional service

Thanks Theo Davies !!!!

November 20, 2024
Unprompted review
Northern Garms logo

Reply from Northern Garms

Hi Theo,

Thank you for your review.

Glad you took a chance on us and you were pleased with your order.

Thank you for your custom and we hope to see you again soon,
Hannah

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