northernrespiratory.ca Reviews 

126
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Tara and Pam were AMAZING to deal with! what a wonderful experience in store with these ladies, so informative and kind and funny! then the results when I woke up this morning after one night of us... See more

Company replied

Rated 5 out of 5 stars

Rob did a great job helping me find the right combination of machine and mask that made sure I am sleeping better than ever. I was really shocked to realize how much of a change these systems can mak... See more

Company replied

Rated 5 out of 5 stars

I recently bought my first-ever CPAP machine. I really appreciated how easy Pam and Steve made the process. They helped me choose the perfect machine for me and have been so helpful with fine-tuning... See more

Company replied

Rated 5 out of 5 stars

Right from day one Rachelle and Steve have always been welcoming, friendly, professional, knowledgeable, extremely helpful, and have provided exceptional customer service, going above and beyond to en... See more

Company replied

Company details

  1. Medical Supply Store

Written by the company

We are a locally owned and operated respiratory home care company dedicated to helping you breathe easier and sleep well. Whether you need home oxygen therapy, treatment for sleep apnea or, if you are a patient or referring physician, our goal is to always provide you with outstanding professional, prompt and courteous service. Northern Respiratory is licensed by the Ontario Ministry of Health to provide home respiratory care under the Home Oxygen Program (HOP) and the Assistive Devices Program (ADP). Our main services are home oxygen therapy initiation and follow-up and PAP therapy initiation and follow-up. We also carry a variety of PAP therapy supplies and accessories from all major manufacturers. For referring physicians home oxygen assessments, overnight oximetry testing and PAP therapy download reports are available via referral and on request. At Northern Respiratory we believe that the need to be on oxygen doesn’t have to set limits on your lifestyle. We’ve set out to provide the best portable oxygen concentrators (POCs) on the market to give patients the confidence that they’ll have a 24/7 oxygen supply while at home or away. We use the latest technology available to deliver prescribed therapies however our best service is always provided live and in person. We are available 7 days a week. Call the location near you today to arrange a courtesy consultation to discuss your specific therapy needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

126 reviews

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4.8

All reviews

(126)

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Rated 5 out of 5 stars

The team here was awesome

The team here was awesome. They were pleasant friendly and easy to talk to. They were very helpful with my requests.

July 12, 2021
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Reply from northernrespiratory.ca

Thank you Kim. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

The people at Northern Respiratory are…

The people at Northern Respiratory are fantastic!!! Very friendly, knowledgeable and helpful. They were also very accommodating with my schedule. I would recommend them to everyone.

July 7, 2021
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Reply from northernrespiratory.ca

We appreciate you choosing us Minna and are glad you had such a positive experience.

Rated 5 out of 5 stars

Your company and staff are efficient

Your company and staff are efficient, friendly and very thorough. I also love the fact you are locally owned and operated 🥰 I also loved the fact that Tara thought ahead and brought out the mini OxyGoFit for me to test. MediGas never did that for me or even suggested such a thing. No follow up there, which I think is important to keep in touch with your clients 😊

July 7, 2021
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Reply from northernrespiratory.ca

We appreciate the great comments Debra. Glad Tara could be there to support you and make the transition easier.

Rated 5 out of 5 stars

Very helpful and knowledgeable staff

Very helpful and knowledgeable staff. Great set up following COVID protocols!

July 7, 2021
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Reply from northernrespiratory.ca

Thank you Gail. Glad your experience was comfortable and productive.

Rated 5 out of 5 stars

Amazing Service ! Gwen From Red Lake on

I received the very best experience while needing a last minute appointment they where able to fit me in that afternoon and all so excepted my status card for direct billing I left with my cpap machine that day and was given great training how to use it al so they followed up a week later to check on me how I was doing they follow my cpap machine numbers and give great advice on where I can make better use of it . Thank you so much for taking good care of me and my sleep apenia I feel so much better God Bless you all 😘👏♥️

July 7, 2021
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Reply from northernrespiratory.ca

Thank you Gwen. We are glad you had such a great experience and will continue to support you through your therapy.

Rated 5 out of 5 stars

Informative

Informative, quick, pleasant always ready for you when you need them.

June 27, 2021
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Reply from northernrespiratory.ca

Hi Chris,

Thanks for the review! We are always happy to help.
Rob McKay RRT

Rated 5 out of 5 stars

Best Place to Go

Prior to finding Northern Respiratory Centre I had some very bad experiences with different respiratory company's. I have now been going to Northern Respiratory Centre - North Bay for years and have found Rob and the staff the most knowledgeable, friendly and patient people.

June 24, 2021
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Reply from northernrespiratory.ca

Thanks Brigitte. That really means a lot to us! I am happy that we have been able to provide the quality service that you have been looking for.
Rob McKay RRT
Manager

Rated 5 out of 5 stars

When having to lately choose a new CPAP…

When having to lately choose a new CPAP machine, I found the staff very helpful and accommodating. They touched based with the local sleep clinic to convey my needs and test results. Follow up office visit was very personal with COVID regulations always in mind during the whole process. The clinicians did a home phone follow up to see how the new machine and mask were functioning. I was impressed.

June 23, 2021
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Reply from northernrespiratory.ca

Thank you for taking the time to leave these kind words Larry. We are pleased you chose Northern Respiratory.

Rated 5 out of 5 stars

Staff so far have been very helpful

Staff so far have been very helpful. Going in tomorrow to try a new style of mask as I can’t seem to keep this one on all night long. I’m hopeful that this process works. My husband has had a machine for years. My turn for it to work!

June 17, 2021
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Reply from northernrespiratory.ca

Thank you for the taking the time to leave us these kind words. We are excited to work with you and keep the therapy going.

Rated 5 out of 5 stars

Very helpful and good explanation of…

Very helpful and good explanation of things. Very personable people- will recommend to others.

June 17, 2021
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Reply from northernrespiratory.ca

Thank you Lorne. We appreciate you taking the time and the kind words.

Rated 5 out of 5 stars

Customer Service 👍

Went 4 years with an apnea machine and had no follow up since day 1; no one even contacted me when I didn’t use it. Been to Northern Respiratory here in Thunder Bay and they have followed up on several occasions.

May 20, 2021
Unprompted review
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Reply from northernrespiratory.ca

Thank you for taking the time to provide this review Jason. We are here to support you any time.

Rated 5 out of 5 stars

Knowledgable and Supportive

The staff were very knowledgable and explained everything about my new CPAP machine. I was impressed when they called to check in a week after I purchased the machine to see how everything was going. We did some troubleshooting and came up with some solutions so that my CPAP would work well for me.

May 20, 2021
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Reply from northernrespiratory.ca

Thank you for the kind words Ruth. I am glad we were able to help with your therapy.

Rated 5 out of 5 stars

5 Stars for Thunder Bay’s Northern Respiratory Team!

I gave the Thunder Bay Northern Respiratory team a very high grade for all of my experiences there. That grade has been honestly earned. They have been responsive to my needs and provided very thorough explanations to all of my questions. My experience with having my old equipment checked out and getting fitted with a new mask last year was a very good one. This year I needed a new machine and they went above and beyond to set me up with the equipment I needed. My face is a shape that is not well suited to full face masks and they have been very patient with me in finding one that works. They also have demonstrated a commitment to COVID-19 protocols that makes me feel very safe in attending my appointments. They have fully earned my 5 star review!

May 20, 2021
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Reply from northernrespiratory.ca

Thank you for taking the time to leave this fantastic review Robert. We appreciate your support and are glad that you had such a wonderful experience.

Rated 5 out of 5 stars

North bay

Always positive and respectful with costumers, very helpful and friendly, first time going they were very nice and answered all my questions, were able to answered. Communication is fantastic!

May 5, 2021
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Reply from northernrespiratory.ca

Hi Courtney. Thanks for the review. We are happy that you are happy with our services!
Rob McKay RRT

Rated 5 out of 5 stars

Great service

Great service, friendly, knowledgeable staff. I definitely recommend!

May 2, 2021
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Reply from northernrespiratory.ca

Thank you, Simon. We are always happy to assist.
Rob McKay RRT

Rated 5 out of 5 stars

We want to let you know that both…

We want to let you know that both Virginia and I have been very happy with the service provided by you and all your staff. Very prompt to answer any questions and concerns and very prompt in accommodating masks, headgear etc. when required in spite of Covid restrictions. Thank you for your client service.

April 30, 2021
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Reply from northernrespiratory.ca

Thanks David! We work hard to make sure that our clients are happy with their CPAP and BiPAP machines! Stay safe.
Rob McKay RRT

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