I have used Northgate a number of…
I have used Northgate a number of times, they are on the ball, keeping you informed, very pleasant, friendly ,helpful professional and give you 110% performance
April 15, 2026
Unprompted review
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4.0
Great
13 reviews
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Northgate Billingham
Northgate Billingham- Lee, Katy, Hayley & Jess are all absolutely fantastic at what they do! They helped us through the whole process and kept us up to date at all stages. They even helped with our onward purchase. We couldn't have done it without them. They were always on hand to answer any questions and when i needed to speak to somebody it was easy to contact them. Thank you again for everything :-) We will definitely recommend Northgate to everyone we know!
June 1, 2026
Unprompted review
Northgate estate agents
Northgate estate agents. Don't deal with them as they scam people by adding tenent into what app Group and you loose all your evidences which you have sended them and they even not recognise you after you finished your tenancy. Always use email. I lost most of my deposit as I use what's app to send them the evidences which I lost.
June 13, 2025
Unprompted review
Reply from Northgate Estate Agents
Dear Mr Kazmi,
We must respectfully disagree with the content of your recent review, which we believe to be both unfair and inaccurate.
You recently vacated a property that you rented through our agency. Following your departure, a full check-out inspection was conducted. The landlord subsequently reviewed the report and identified certain issues, including damages and cleaning requirements, that did not meet the expected standard.
You contacted our office to dispute the landlord’s claim against your deposit. You were duly advised that, in order to proceed, the proper course of action was to follow the official dispute resolution process through the Deposit Protection Service (DPS), with whom your deposit was protected.
Our agency submitted the necessary documentation and evidence to the DPS in line with the landlord’s claims. The final decision regarding the deposit was made independently by the Deposit Protection Service after a thorough review of all submitted materials, including the check-in inventory and the condition of the property at check-out. This decision was not determined by Northgate Estate Agents or the landlord, but solely by the DPS.
We trust that this clarifies the matter and helps you to understand why your 1-star review and accompanying comments do not accurately reflect the facts of this situation.
Yours sincerely,
Northgate Estate Agents
Problematic company very unsympathetic…
Problematic company very unsympathetic to our issues non understand and simple confrontational
Keep away very poor
Would not do viewings!!
Quote do not want to waste our time!!??
Bad to deal with and do not get it!!
May 8, 2025
Unprompted review
Reply from Northgate Estate Agents
Dear Alaister - We’re sorry to read your comments, but we must clarify that we have no record of any dealings with you, either as a client or in any other capacity. Your review does not reflect any interaction we've had, and the claims made are inaccurate.
We take feedback seriously and always aim to provide a professional and respectful service to everyone we deal with. If you believe there’s been a misunderstanding, we’re happy to discuss it directly—please feel free to contact us.
Thank you, Northgate Estate Agents
NORTHGATE ESTATE AGENTS BILLINGHAM
NORTHGATE ESTATE AGENTS BILLINGHAM
After using an Estate Agent previously that only employed one member of staff and Management refused to install an answering machine i decided to go with Northgate Estate Agents as myself and partner always had a good feeling about this place - friendly , well staffed , very pleasant and the added bonus was a little doggy that came to greet us when we came in.
Anyway Jess and the gang sold the house within 3 months of me putting it with them ie sold , contracts signed etc etc - SUPERFAST HASSLE FREE SERVICE , they even did all the viewings for me as well - saved me time and inconvenience - superb.
Unlike other Estate Agents who seem like Vultures not to be trusted Northgates is a truly bespoke and unique take on Estate Agents - i could not recommend this place enough and i think the money it cost was well worth it to get such an absolute first rate service - COMPLIMENTS TO ALL THE STAFF AND MANAGEMENT FOR EMPLOYING SUCH LOVELY STAFF.
Sent from Mail for Windows 10
February 23, 2024
Unprompted review
Reply from Northgate Estate Agents
Thank you so much for this amazing review! We're absolutely thrilled that you and your partner had such a great experience with us from the very beginning (and we're sure our little four-legged greeter will be pleased to know they made a good impression too! 🐾).
Jess and the team are over the moon to hear your kind words. We’re so pleased we could make the whole process quick, hassle-free, and handled with care from start to finish. It means a lot to know you felt the difference in our approach and trusted us to take care of everything.
Thank you again for the glowing recommendation – we’re genuinely grateful and wish you all the very best for the future!
Excellent friendly professional service
Northgate have managed my property for over 10 years. They have always been available to help with everything I've ever asked them to do and kept me informed about every aspect of the house. Recently I sold the property through them which was done professionally and in a timely manner, honestly couldn't ask for more from the team. Big shout out especially to Gary, Christine and Claire, who, if they ever got sick of me calling all the time, never showed it :-)
February 9, 2024
Unprompted review
Reply from Northgate Estate Agents
Thank you so much for your kind words and for trusting Northgate to manage your property for over 10 years – it truly means a lot to us. We're thrilled to hear you felt supported and well-informed throughout, and even more so that the recent sale went smoothly.
A big thank you from Gary, Christine, Claire and the rest of the team – and don’t worry, your calls were always welcome! 😊 Wishing you all the best and hope we get to work with you again in the future.
Above and beyond
Jess and the team at Northgate have given outstanding service from day 1. Nothing was too much trouble! It felt honest and not 'salesy' so I felt I could trust them.
Before I signed up with Northgate I used another agency and the difference between them was astounding.
The effort Jess and the team put in to sell my property was above and beyond what one would imagine.
Thank you so much for everything! It means the world to me. I would highly recommend using Northgate.
December 13, 2023
Unprompted review
Reply from Northgate Estate Agents
Thank you so much for your amazing review! We're absolutely delighted to hear that you felt supported and well looked after from day one. Jess and the whole team really do put their heart into what they do, so it means a lot to know it made such a difference for you.
We’re especially glad you felt the process was honest and stress-free—that's exactly the experience we aim to give. Wishing you all the very best, and thank you again for the recommendation!
Outstanding
Northgate estate agents looked after us so well when we were given a section 21 notice went above and beyond to help us thanks Northgate estate agents.
Kind regards Sarah and Andrew
October 28, 2023
Unprompted review
Reply from Northgate Estate Agents
Thank you so much, Sarah and Andrew, for your kind words. We're really pleased we could support you during what can be a stressful time. The team always aims to go above and beyond, so it's lovely to hear that you felt well looked after.
Wishing you both all the very best for the future, and if you ever need anything, you know where we are.
Kind regards,
The Northgate Team
Fiona at the Newton Aycliffe branch was…
Fiona at the Newton Aycliffe branch was a breath of fresh air to speak to, I am an agent myself calling the local agents as I have a property I need to find the perfect tenant and she was the only person I felt gave me a friendly professional approach and advised me on everything the company provide as well as additional information. Due to Fiona I am proceeding with Northgate Estate Agents. She mentioned she was new at the company but the impact she had on myself as an agent was outstanding, she is an asset to their team!
September 27, 2023
Unprompted review
Reply from Northgate Estate Agents
Thank you so much for your fantastic review! We're thrilled to hear that Fiona made such a strong impression—especially as she's new to the team. She’s already proving to be a real asset, and your kind words really reinforce that.
We’re delighted you've chosen to proceed with Northgate, and we look forward to helping you find the perfect tenant. Thanks again for taking the time to share your experience—it really does mean a lot to us (and to Fiona!).
Well i applied for a flat with…
Well i applied for a flat with northgate and got the flat within a matter of days, really friendly and helpful and reliable for feedback and info. Many thanks again.
June 29, 2022
Unprompted review
Reply from Northgate Estate Agents
Thank you for your lovely review! We're so pleased we could help you secure the flat quickly and that you found the team friendly and helpful throughout the process.
Wishing you all the best in your new home, and if you ever need anything, we’re just a call away. Thanks again!
Highly Recommended
Excellent customer service, the way they marketed our property was outstanding and enabled us to achieve a great price. They updated us regularly throughout the whole process and were a pleasure to deal with.
May 10, 2021
Unprompted review
Reply from Northgate Estate Agents
Thank you so much for your kind words! We're really pleased to hear you were happy with the way your property was marketed and that we helped you achieve a great result. Keeping you updated and making the process as smooth as possible is always our goal, so it's fantastic to know it made a difference.
It was a pleasure working with you—thanks again for choosing Northgate!
Outstanding personal service
Northgate Darlington really are excellent - their service is very personal, always keeping you up to date - I never felt I was out of the loop at all. The photos and video that were taken of the property were absolutely fantastic and we sold our house within a day. We were recommended Northgate because of the previous service to one of our friends and we were not let down. A special thanks to Connah who really made it a personal service. Thank you!
September 28, 2020
Unprompted review
Reply from Northgate Estate Agents
Thank you so much for your wonderful review! We’re delighted to hear you had such a positive experience with our Darlington team. It’s great to know the photos and video helped make such a quick sale possible, and that you felt supported and informed throughout.
A big thank you from Connah and the whole team—it means a lot to be recommended and to live up to those expectations. Wishing you all the best in your next chapter!
Thank you Mandy [Amanda Scott]. Highly Recommended.
Darlington team have been absolutely brilliant, extremely professional, efficient and helpful.
Great communication.
Fantastic service with up-to-date information from start to finish.
A Massive Thanks to Mandy. She is the best lettings co-ordinator.
A Special Thanks to Connah, Claire and Gary for all their help.
I highly recommend Darlington branch services to anyone.
August 15, 2020
Unprompted review
Reply from Northgate Estate Agents
Thank you so much for your fantastic review! We're so pleased to hear you had such a positive experience with the Darlington team. Great communication and a smooth, professional service are exactly what we aim for, so it's lovely to know that came through.
A massive thank you from Amanda, Connah, Claire, Gary and the whole team – your kind words mean a lot to all of us. We really appreciate the recommendation and are always here if you need anything in the future!
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