Northpeakgear Reviews 262

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and durability, often highlighting its comfort and ease of use, especially the built-in foot pump for quick inflation and deflation. Many appreciate the compact size for packing and storage, making it ideal for various outdoor activities. The overall user experience is frequently described as excellent, with many finding the mattresses surprisingly comfortable and supportive, even for side sleepers or larger individuals. However, some customers experienced slower than expected delivery times, with a few mentioning issues with tracking or receiving items later than anticipated. A minority of people were dissatisfied with the product's price, suggesting similar items could be found cheaper elsewhere, and a few noted minor issues like a different color received or a small leak.

What people talk about most

Product

Reviewers highlight positive aspects of the product, particularly its comfort and ease of use. Many customers... See more

Quality

People report positive experiences with quality. Many customers are pleased with the durability and comfort... See more

Delivery service

Users describe ambiguous interactions with delivery services. While some customers experienced quick... See more

User experience

Customers had positive experiences with user experience. Many reviewers praised the ease of setup and pack... See more

Price

Consumers find price to be ambiguous. Many reviewers consider the products to be reasonably priced, offering... See more

Based on these reviews

Rated 5 out of 5 stars

We purchased 2 air mattresses from NorthPeak for an upcoming raft trip through the Grand Canyon. The materials appear to be durable and the inner pump system worked well. Took about 2 minutes to infla... See more

Company replied

Rated 5 out of 5 stars

These mattresses are no joke, no deflation at all, buy two and they pin together for a great sleep if you are a big person! Also recommend camping lithium fan, worth its weight in gold since tents ge... See more

Company replied

Rated 4 out of 5 stars

I love the inflatable mattress! We bought three but they are so wide we could only fit two I a 3 man tent. It didn't matter at all. Even just clipped together and sleeping on the seem between two othe... See more

Company replied

Rated 5 out of 5 stars

What a great experience purchased online Northpeakgear perfect transaction super fast post top of the range air mattress already slept on it 3 times .Ive got to say I slept like a baby all night. I w... See more

Company replied


4.5

Excellent

TrustScore 4.5 out of 5

262 reviews

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Replied to 100% of negative reviews

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Rated 3 out of 5 stars

Delivery took too long

I have used the mattress twice and I had a comfortable sleep. The average rating is due to the long delivery time. I started to think that I had been scammed. Thankfully the mattresses (I bought 2) arrived and I look forward to using them more frequently in our summer.
Update:
Northpeakgear.com recently (Nov 2025) reimbursed me $20USD to compensate for the long wait.

June 27, 2025
Unprompted review
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Reply from Northpeakgear

We’re glad the mattresses ended up delivering on comfort, and yes — we reimbursed you to compensate for the delay because that’s the fair thing to do.

Appreciate you taking the time to come back and update your review.

— North Peak Gear

Rated 5 out of 5 stars

Best air bed I’ve used

The delivery took a while to arrive, i actually asked for a refund from my bank because i thought i got scammed. I was reassured by email eventually. It may be best to let customers know an estimate delivery time to save this happening. I bought them in the summer but did not have chance to use them till November. I did have a practice run at pumping them up and I’m glad I did because I found using a pump a lot better. We stayed in a pod with electric so we used an electric blanket to keep warm. The beds lasted well for 4 nights 12 stone and 14 stone with no air escaping. Absolutely spot on. Thank you

November 1, 2025
Unprompted review
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Reply from Northpeakgear

Lou — thank you for such a practical review.

We agree: clearer delivery estimates reduce stress and prevent that “scam” feeling when shipping is slower than expected. Glad you got reassurance and that the mats performed properly across four nights with no air escaping.

Appreciate it.

— North Peak Gear

Rated 5 out of 5 stars

Used for a 1 week cold trip

Used for a 1 week cold trip. Held up well. Did lose a little air each day but distributed well and got more comfortable. Recommend a small pump to inflat or it takes a bit.

October 20, 2025
Unprompted review
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Reply from Northpeakgear

Bryan — thanks for sharing real field use.

A small amount of air adjustment in colder conditions can happen with temperature swings, and a micro pump makes setup much easier. Glad it held up well across the week.

— North Peak Gear

Rated 4 out of 5 stars

Good product, but took a while to get here

Delivery took a bit longer than expected and I was starting to have my doubts because the tracking was not updating, but the product did arrive and it's a good product. No complaints about the actual product at all, and the company did respond when I had questions about the delay. Seems to perhaps have been an issue with the shipper.

November 8, 2025
Unprompted review
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Reply from Northpeakgear

Paul — really appreciate the fair review.

You’re spot on: when tracking lags it creates doubt, even when everything’s fine. Glad it landed and the product delivered with zero complaints, and thanks for acknowledging our team got back to you during the delay. We’ll always chase the shipper when something looks off.

— North Peak Gear

Rated 4 out of 5 stars

Good to sleep on

Good. Did everything advertised for sleeping and comfort. Not compact. Not easy to inflate. In fact, hilariously bad to inflate. Resorted to blowing them up with our breath. In the rain. Of course they were comfortable to sleep on. We were exhausted after blowing them up!

October 17, 2025
Unprompted review
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Reply from Northpeakgear

Appreciate the honesty — and yeah… inflating by breath in the rain is savage.

Stoked it delivered on comfort exactly as advertised, but we agree: if you want fast setup, a tiny USB pump is the move (you’ll be inflated in seconds, not minutes). If you ever want recommendations on a micro-pump that actually works, visit our website.

— North Peak Gear

Rated 5 out of 5 stars

Outstanding

Have tried a few. This one is perfect. Well done.

October 17, 2025
Unprompted review
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Reply from Northpeakgear

John — that’s what we’re here for.

“Perfect” is the highest compliment. Thanks for backing us.

— North Peak Gear

Rated 4 out of 5 stars

It took some time to get it to Sweden…

It took some time to get it to Sweden but the mattress is very nice to sleep on. I dont know how good isolation it have for cold weather, I need to test that. But for the price its very good.

October 16, 2025
Unprompted review
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Reply from Northpeakgear

Albin — thanks for the review.

Glad it was comfortable and worth it for the price. Cold-weather insulation is definitely worth testing in the field — if you’re going into proper cold, pairing any inflatable with a thin foam/closed-cell layer underneath is the simplest way to boost warmth.

Appreciate you choosing us all the way from Sweden.

— North Peak Gear

Rated 4 out of 5 stars

Amazing

It took a bit longer than expected to ship, but I took it on a week long trek In the northern Finders Ranges in South Australia, and it handled the rocks and prickles amazingly

September 16, 2025
Unprompted review
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Reply from Northpeakgear

Shanae — that’s a real test.

Northern Flinders terrain doesn’t forgive weak gear, so hearing it handled rocks and prickles on a week-long trek is exactly what we love to see. Thanks for taking it out properly.

— North Peak Gear

Rated 5 out of 5 stars

Bought 2

Bought 2, and my daughter (10yr old) & I used it for over a week straight at a camp. They both did a great job, easy to set up, doesn’t need a mid week re-inflate. I had great night sleeps. Love how little it packs down & how easy it is for 10yr old.

October 1, 2025
Unprompted review
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Reply from Northpeakgear

Nicole — this is awesome.

Over a week straight with a 10-year-old using it easily and no mid-week top-ups is exactly what we built it for. And love that it packed down small enough that it wasn’t a hassle to manage.

Thanks for the review.

— North Peak Gear

Rated 5 out of 5 stars

Good mat

Good mat. Not ultra lightweight put perfect for my kayaking trips, it’s sturdy and comfortable. I think I would be better without the pump. Include a air bag type inflator instead.

November 9, 2025
Unprompted review
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Reply from Northpeakgear

Marian — appreciate the practical feedback.

You’re right: for kayaking trips, durability + comfort matters more than shaving every gram. And fair call on the pump preference — some people love built-in pumping, others prefer an air-bag style fill. Thanks for the suggestion.

— North Peak Gear

Rated 5 out of 5 stars

Order was easy shipping was fast

Order was easy shipping was fast, and the product is super high quality and comfortable, packs up small which is great also

October 17, 2025
Unprompted review
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Reply from Northpeakgear

Mark — love it.

Easy order, fast shipping, high quality + packs down small is the exact combo we’re chasing. Appreciate you taking the time.

— North Peak Gear

Rated 5 out of 5 stars

The sleeping pad

The sleeping pad - tested by my 18-year old grandson, an avid fisherman and camper - was plenty soft, and long enough to be comfortable for his height (over 6 feet). He is very happy with it. There was a slight problem with shipping, but the customer service was very responsive and helped me get the situation resolved quite satisfactorily. Kudos to them for their work. I would buy from North Peak again.

November 7, 2025
Unprompted review
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Reply from Northpeakgear

Bill — this is a killer review.

Stoked your grandson loved it and that it fit properly for a tall frame. Also thanks for calling out the support — when shipping gets messy, our job is to fix it fast and clean, and I’m glad we did.

We’d love to have you back anytime.

— North Peak Gear

Rated 5 out of 5 stars

Arrived well and before the ETA

Arrived well and before the ETA. Haven´t tried it out in the field yet, though I tested at home and it worked seamlessly. Eager to try it out!

November 8, 2025
Unprompted review
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Reply from Northpeakgear

Guilherme — love hearing that.

Early arrival, seamless home test, and you were keen to get it into the field — that’s a win. Hope it delivered on the real trip.

— North Peak Gear

Rated 5 out of 5 stars

Excellent product

Quick shipment, delivery in 7 working days as promised, the quality satisfies me completely. I am not pro at camping, but these mattresses are of better quality, cheaper, lighter and smaller when folded than the ones we had before.

October 15, 2025
Unprompted review
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Reply from Northpeakgear

Ірина — thank you.

7 working days as promised and the quality fully satisfied you — amazing. And I love that comparison: better quality, cheaper, lighter, and smaller packed than your previous mattresses is exactly the value we aim for.

— North Peak Gear

Rated 5 out of 5 stars

Good tracking information and arrived…

Good tracking information and arrived withing time expected. Great bit of kit, just tested in home, looking forward to trying out for real soon.

November 8, 2025
Unprompted review
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Reply from Northpeakgear

Caroline — cheers for the review.

Good tracking, on-time arrival, and you were looking forward to getting it out properly — love it. Hope it performed as well outdoors as it did at home.

— North Peak Gear

Rated 5 out of 5 stars

I am very happy with my air mattress

I am very happy with my air mattress. It stayed firm for my entire 2 day camping trip.

October 10, 2025
Unprompted review
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Reply from Northpeakgear

Marion — perfect.

Staying firm across the entire trip is the baseline requirement, and we’re stoked it delivered. Thanks for the review.

— North Peak Gear

Rated 5 out of 5 stars

Top service from this company went…

Top service from this company went above and beyond to make sure I got the item before a set time. Very understanding and stepped up when I needed them too. Thank you

August 19, 2025
Unprompted review
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Reply from Northpeakgear

Colin — that means a lot.

When someone has a hard deadline, we either make it happen or we own it. Glad we got it to you in time and that the team stepped up. Appreciate you trusting us.

— North Peak Gear

Rated 3 out of 5 stars

The mat is good

The mat is good, but the pump isn't ideal (to much time to pump it)....

August 29, 2025
Unprompted review
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Reply from Northpeakgear

Tiziano — thanks for the feedback.

Glad you liked the mat overall. If you want faster setup, a tiny USB pump makes it effortless — lots of customers use one and only use the built-in pump for topping up (northpeakgear.com/airpump).

Appreciate the review.

— North Peak Gear

Rated 5 out of 5 stars

Very good mattess

Delivered fast enough, product as described. Built in pump is no easy to use, but overall very good mattress. I am satisfied .

November 8, 2025
Unprompted review
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Reply from Northpeakgear

Justin — appreciate the honest review.

Glad the mattress matched the description and you were satisfied overall. If you ever want quicker inflation, a micro pump is the simplest upgrade.

— North Peak Gear

Rated 5 out of 5 stars

Great mattress

Great mattress. Used in a rooftop tent. Stayed pumped up

November 8, 2025
Unprompted review
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Reply from Northpeakgear

Gary — rooftop tent is a perfect setup for it.

Stoked it stayed pumped and performed properly. Thanks for the review.

— North Peak Gear

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