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North Property GroupReviews 

1,765
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers had a great experience with this company. Many customers found the staff to be dedicated, friendly, and professional, often going above and beyond to ensure a smooth and stress-free process. Reviewers frequently highlighted the exceptional customer service, noting the team's commitment, care, and ability to address issues quickly and efficiently. The overall service was described as outstanding, reliable, and customer-focused, making the entire experience easy and well-organized. However, some customers were dissatisfied with the service for landlords, mentioning unexpected charges and properties remaining vacant for extended periods. Some reviewers also reported significant issues with property maintenance, including ignored serious problems like mold and leaks, and delays in repairs. There were also complaints about poor communication, unresponsiveness, and unprofessional staff attitudes, leading to frustrating experiences and a lack of trust.

What people talk about most

Staff

Customers had ambiguous experiences with staff, with many praising individuals for being helpful, efficient,... See more

Service

Customers consistently note ambiguous experiences with service, with some reporting very helpful pre and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, support, and... See more

Response time

People report ambiguous experiences with response times, with many reviewers expressing frustration over a... See more

Facilities

Consumers find facilities to be negative, with many reporting numerous maintenance issues from the start,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Right from the beginning when I checked in to the property till I left it everything was very smooth. No annoying paper work. Reporting and sorting an issue out was easy and pretty straightforward as... See more

Rated 5 out of 5 stars

Outstanding Letting Agency This is by far the best letting agency I've encountered in the UK. A special mention must go to Eve Jones. During Tenancy: Eve managed all maintenance issues with i... See more

Rated 5 out of 5 stars

I have a buy to let with NPG and the property was tenanted immediately with a further contract for a following year being drawn up seamlessly. Amy Leek helped with providing me updates given that the... See more

Rated 5 out of 5 stars

Outstanding Estate Agent – Exceptional Support from Kate I’ve had an excellent experience with this estate agent, and I want to give a special mention to Kate, who helped me so much throughou... See more


Company details

  1. Investment Service
  2. Investment Company
  3. Property Investment
  4. Real Estate Agency
  5. Real Estate Agents
  6. Real Estate Rental Agency

About North Property Group

Written by the company

NorthPropertyGroup

North Property Group is the UK’s 93rd fastest-growing private company, recognised by the Sunday Times Hundred 2024. As a market-leading property investment agency, we offer a wide selection of luxury off-plan properties in the UK’s major established and emerging property hotspots. Whether you are an investor or a homebuyer, we have the perfect property for you. Working exclusively for the benefit of our clients, we help you buy, sell, let, or rent premium properties in the best locations across the UK.

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Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(1,765)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience!

Great experience! Thanks NPG for all of your help to answer my queries about a first investment!

June 7, 2024
North Property Group logo

Reply from North Property Group

Thanks for the great review!

Rated 5 out of 5 stars

Isla was so helpful

Isla was so helpful, she was so approachable and easy to talk to. Helped me with my needs and did it with a positive attitude!

June 6, 2024
Unprompted review
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Reply from North Property Group

Thanks for the great review!

Rated 5 out of 5 stars

Positive Experience

The service received from NPG has been outstanding. In particular, Isla was incredibly helpful and knowledgable over the phone providing an extremely friendly service. Totally recommend!

June 6, 2024
Unprompted review
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Reply from North Property Group

Thanks for the great review!

Rated 1 out of 5 stars

Not helpful at all!

They are good when they trying to sell you property. But when it’s done they don’t care about you! Not helping with any requests and ignoring you! Avoid if you can!

North Property Group tried to offer me £100 to chanche review! How anybody can trust them after that? I have screenshots of our conversation. Now they tried to delete my review on Tripadvisor

My experience was my experience. If you improved your service, it’s not related with my experience. Why do I need to delete my review?

June 6, 2024
Unprompted review
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Reply from North Property Group

Hi Jelena, As mentioned, your insights have been invaluable, and we’ve worked diligently to improve our services based on the feedback these reviews provide.

Because of the improvements we’ve made, we believe your feedback no longer aligns with the current experience we offer at North Property Group. Hence our offer to remove the review. Kind regards.

Rated 5 out of 5 stars

Isla was fab and very informative

Isla was fab very informative, and friendly when speaking to her over the telphone

June 4, 2024
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Reply from North Property Group

That's awesome to hear, thanks for the great review!

Rated 5 out of 5 stars

A great experience

Isla was incredibly courteous and approachable, making an extraordinary effort to help. She took the time to understand my needs thoroughly and provided insightful solutions that exceeded my expectations! Her dedication to ensuring a positive experience is truly commendable.

June 3, 2024
Unprompted review
North Property Group logo

Reply from North Property Group

Thanks for the great review!

Rated 5 out of 5 stars

Isla was so polite and friendly

Isla was so polite and friendly, really went out of her way to help. A credit to the company.

June 5, 2024
North Property Group logo

Reply from North Property Group

Thanks for the lovely review, Caroline!

Rated 5 out of 5 stars

Excellent service from Holly

Very happy with the service received by north property group . Holly was very polite and knew exactly what she was talking about . I would definitely recommend

May 31, 2024
Unprompted review
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Reply from North Property Group

Thanks for the great review, Julie!

Rated 5 out of 5 stars

Sera provides support

Sera was very helpful and supportive while helping me through some tenancy questions I had

May 23, 2024
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Reply from North Property Group

thanks for the great review!

Rated 5 out of 5 stars

I had a an amazing experience with…

I had a an amazing experience with North Property, I had a ton of questions and Sera made me feel reassured and confident! I will continue to do business with North Property in the near future, I could not recommend them enough!

May 21, 2024
North Property Group logo

Reply from North Property Group

Thanks for the great review!

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