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North Property Group Reviews 1,765

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers had a great experience with this company. Many customers found the staff to be dedicated, friendly, and professional, often going above and beyond to ensure a smooth and stress-free process. Reviewers frequently highlighted the exceptional customer service, noting the team's commitment, care, and ability to address issues quickly and efficiently. The overall service was described as outstanding, reliable, and customer-focused, making the entire experience easy and well-organized. However, some customers were dissatisfied with the service for landlords, mentioning unexpected charges and properties remaining vacant for extended periods. Some reviewers also reported significant issues with property maintenance, including ignored serious problems like mold and leaks, and delays in repairs. There were also complaints about poor communication, unresponsiveness, and unprofessional staff attitudes, leading to frustrating experiences and a lack of trust.

What people talk about most

Staff

Customers had ambiguous experiences with staff, with many praising individuals for being helpful, efficient,... See more

Service

Customers consistently note ambiguous experiences with service, with some reporting very helpful pre and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, support, and... See more

Response time

People report ambiguous experiences with response times, with many reviewers expressing frustration over a... See more

Facilities

Consumers find facilities to be negative, with many reporting numerous maintenance issues from the start,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Right from the beginning when I checked in to the property till I left it everything was very smooth. No annoying paper work. Reporting and sorting an issue out was easy and pretty straightforward as... See more

Rated 5 out of 5 stars

Outstanding Letting Agency This is by far the best letting agency I've encountered in the UK. A special mention must go to Eve Jones. During Tenancy: Eve managed all maintenance issues with i... See more

Rated 5 out of 5 stars

I have a buy to let with NPG and the property was tenanted immediately with a further contract for a following year being drawn up seamlessly. Amy Leek helped with providing me updates given that the... See more

Rated 5 out of 5 stars

Outstanding Estate Agent – Exceptional Support from Kate I’ve had an excellent experience with this estate agent, and I want to give a special mention to Kate, who helped me so much throughou... See more


Company details

  1. Investment Service
  2. Investment Company
  3. Property Investment
  4. Real Estate Agency
  5. Real Estate Agents
  6. Real Estate Rental Agency

About North Property Group

Written by the company

NorthPropertyGroup

North Property Group is the UK’s 93rd fastest-growing private company, recognised by the Sunday Times Hundred 2024. As a market-leading property investment agency, we offer a wide selection of luxury off-plan properties in the UK’s major established and emerging property hotspots. Whether you are an investor or a homebuyer, we have the perfect property for you. Working exclusively for the benefit of our clients, we help you buy, sell, let, or rent premium properties in the best locations across the UK.

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Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great form start to finish

We had a great experince form start to finish. Everyone we were introduced to were friendly, helpful and couold not do enough for us. The use of a WhatsApp Group was very useful and made communtication very easy and productive through out.

June 10, 2024
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Reply from North Property Group

Thanks for the awesome review!

Rated 5 out of 5 stars

Best experience

Peniel was amazing. She was attentive to me and my requirements and very friendly. Although I didn’t go ahead to rent with them in the end, their portfolio of properties were top tier and customer service was even better.

June 18, 2024
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Reply from North Property Group

Thanks for the awesome review!

Rated 5 out of 5 stars

I recently experienced exceptional…

I recently experienced exceptional customer service from Isla in helping me book multiple viewings she was a pleasure to speak with and helped me out greatly. :) would use again

June 18, 2024
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Reply from North Property Group

Thanks for the awesome review!

Rated 5 out of 5 stars

I recently had an interaction with one…

I recently had an interaction with one of your team members, Isla, and I wanted to express my gratitude for the exceptional service provided. Despite calling on behalf of a friend and being uncertain about the specifics, Isla was able to assist me effectively and provided the answers I needed. Her help was invaluable, and I am very thankful for the support.

June 13, 2024
Unprompted review
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Reply from North Property Group

Thanks for the awesome review!

Rated 5 out of 5 stars

Isla is AMAZING!!!!

I rang and got Isla with a few questions. She was super helpful and answered in detail. The Group is very lucky to have her!!

June 18, 2024
Unprompted review
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Reply from North Property Group

Thanks for the awesome review!

Rated 5 out of 5 stars

I have leased property recently and I…

I have leased property recently and I am very pleased with the experience. I was kept informed, offers were discussed and guidance provided where required. Well done team 👏

June 17, 2024
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Reply from North Property Group

Thanks for the lovely review, Imran!

Rated 5 out of 5 stars

Best rental experience

Peniel was very helpful, understanding and patient with us.

June 17, 2024
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Reply from North Property Group

Thanks Kev, we'll pass this on to Peniel!

Rated 1 out of 5 stars

Worst company

Worst company, don’t fallen into their sales pitch, they can do anything to sale property to you at higher price, full of lies and deception. Stay away from them.

June 16, 2024
Unprompted review
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Reply from North Property Group

Hi Arshad, we're sorry to hear that you've had an unpleasant experience with our team. It's certainly not the service we strive to provide for our clients. Please contact us at complaints@northpropertygroup.co.uk to discuss further.

Rated 5 out of 5 stars

Peniel did a great job in showing us…

Peniel did a great job in showing us flat options to choose from and assisted us well until such time that we’ve found a suitable place for us. Thank you for helping us all the way through, Peniel! It was a smooth experience from flat finding to processing our application.

May 13, 2024
Unprompted review
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Reply from North Property Group

Thanks for the great review!

Rated 5 out of 5 stars

Peniel Falese and Simraty from North…

Peniel Falese and Simraty from North Property Group really helped me a lot in finding the right place for me. The entire process of renting was made so easy and seamless for a first time renter like me. They guided me through each step and made sure I could move in as soon as possible. I would recommend North property to everyone.

June 13, 2024
Unprompted review
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Reply from North Property Group

Thanks for the awesome review, Muskan!

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service, Isla was very polite and very helpful, will definitely recommend!

June 10, 2024
Unprompted review
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Reply from North Property Group

Thanks for the lovely review, Amy!

Rated 5 out of 5 stars

Thank you NPG for all of your help to

Thank you NPG for all of your help to answer my queries about a first investment.
Very helpful indeed. Much appreciated.

June 6, 2024
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Reply from North Property Group

Thanks, Jo!

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