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North Property Group Reviews 1,762

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company, often describing the service as outstanding and highly professional. Customers consistently highlight the staff's dedication, helpfulness, and quick responsiveness, making interactions pleasant and stress-free. Many appreciate the personalized support and efficient handling of issues, noting that the team goes above and beyond to ensure satisfaction. However, some people were dissatisfied with the service, citing issues like ignored maintenance requests, delayed repairs, and a lack of communication regarding invoices and property updates. Reviewers also mentioned difficulties in contacting the company, with emails and calls going unanswered for extended periods, and some found certain staff members to be unprofessional or dismissive.

What people talk about most

Staff

Clients share ambiguous opinions on staff, with many reviewers expressing frustration over unresponsiveness,... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers reporting very positive experiences,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some experiencing great support and... See more

Customer communications

Users describe negative interactions with contact, frequently reporting that their calls and emails are... See more

Response time

Customers consistently note ambiguous experiences with response times, with many reviewers reporting a lack... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Right from the beginning when I checked in to the property till I left it everything was very smooth. No annoying paper work. Reporting and sorting an issue out was easy and pretty straightforward as... See more

Rated 5 out of 5 stars

Outstanding Letting Agency This is by far the best letting agency I've encountered in the UK. A special mention must go to Eve Jones. During Tenancy: Eve managed all maintenance issues with i... See more

Rated 5 out of 5 stars

I have a buy to let with NPG and the property was tenanted immediately with a further contract for a following year being drawn up seamlessly. Amy Leek helped with providing me updates given that the... See more

Rated 5 out of 5 stars

Outstanding Estate Agent – Exceptional Support from Kate I’ve had an excellent experience with this estate agent, and I want to give a special mention to Kate, who helped me so much throughou... See more


Company details

  1. Investment Service
  2. Investment Company
  3. Property Investment
  4. Real Estate Agency
  5. Real Estate Agents
  6. Real Estate Rental Agency

About North Property Group

Written by the company

NorthPropertyGroup

North Property Group is the UK’s 93rd fastest-growing private company, recognised by the Sunday Times Hundred 2024. As a market-leading property investment agency, we offer a wide selection of luxury off-plan properties in the UK’s major established and emerging property hotspots. Whether you are an investor or a homebuyer, we have the perfect property for you. Working exclusively for the benefit of our clients, we help you buy, sell, let, or rent premium properties in the best locations across the UK.

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Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great experience and lovely friendly…

Great experience and lovely friendly staff I spoke with Isla she was very helpful would use again!!

August 14, 2024
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Reply from North Property Group

Hi Susan, we're thrilled to read your review- thank you!

Rated 5 out of 5 stars

Absolutely thrilled with my experience…

Absolutely thrilled with my experience with North Property Group! From start to finish, their team was incredibly professional and responsive. The communication was clear, and they guided me through every step of the process. Highly recommend them if you’re looking for a reliable and friendly property group!

August 22, 2023
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Reply from North Property Group

What a great review, we appreciate your feedback, Mustafa!

Rated 5 out of 5 stars

Very good experience.

Very good experience purchasing my investment. Stress free and simple.

August 14, 2024
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Reply from North Property Group

Thank you for the awesome review, Sam!

Rated 5 out of 5 stars

Very nice team

Very nice team, check in process was smooth. Really recommend to all tenants

July 17, 2024
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Reply from North Property Group

Thank you for the lovely review, Gurpreet! We're glad to hear about your positive experience.

Rated 5 out of 5 stars

Isla was amazing

Isla was amazing! Her communication was excellent. Definitely contact North property in the future 😊

July 25, 2024
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Reply from North Property Group

Thank you for leaving us a great review, Laura!

Rated 5 out of 5 stars

It was good experience

It was good experience, quite professional and helpful staff.

July 16, 2024
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Reply from North Property Group

Thanks for the lovely review, Anand. We appreciate your feedback!

Rated 5 out of 5 stars

Great service

The communication fluent, the punctuality, and the service very good

July 4, 2024
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Reply from North Property Group

That's awesome to read, thanks for leaving us a review :)

Rated 5 out of 5 stars

Amazing property manager!!

Taneisha has been so helpful throughout the duration of our stay at this property. She is always willing to answer any questions and queries to support us. We have been very happy with our experience!

July 2, 2024
Unprompted review
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Reply from North Property Group

That's great to read, Jewel! Thanks for leaving Taneisha a lovely review :)

Rated 5 out of 5 stars

Always a good experience dealing with…

Always a good experience dealing with Taniesha! Communication is fantastic. She’s helped us with maintenance issues in the past and has recently completed an inspection and provided me a visit time to work around me :)

June 27, 2024
Unprompted review
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Reply from North Property Group

Thanks for the great review, Natasha!

Rated 1 out of 5 stars

First of all

First of all, people be aware of this estate agent and some of their employees because they are very crafting and will scam you out of your money or savings. I dealt with Pennel and her colleagues symraty and they will play games on your intelligence and try to make you think they gave you an aware inform choice. If an estate agent come up with and ask you to pay 6months upfront rent fees and rushed their bank details to you, be aware they are trying to scam you in the economy, rent reference agencies like right move cost less than £50, do not give a week deposit to any estate agent before you pass any reference check. Be careful of landlords who also want to scam vulnerable people out of their savings. I don’t think other reviews are genuinely related to the services offered .
The response to the review—- INDEED. Then after collecting thousands of pounds from you then landlord will kick you out . Where the estate agent will cleverly give u 6months tenancy and tell you there will be a clause - clause means give landlord the honourable choice whether to let you continue to stay or not after you have pay the mortage for 6months. Why are people so money hungry mercilessly. Who pays 6 months upfront where average rent is 1/2 flat is £1500/ £2500 and more . Sigh…..

June 19, 2024
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Reply from North Property Group

Good morning, Folashade. Our lettings team worked diligently to try and secure a property for you, however your circumstances that were later highlighted meant we couldn't proceed, which you were informed about. The non-refundable holding deposit is clearly outlined for all of our clients, and we had communicated this to you on multiple occasions, including the contract you had signed. Despite these circumstances our team still offered you alternative options to secure a tenancy to which you declined. We acknowledge your frustrations, however we are confident in the work Peniel and the wider team had done to try and help you into a tenancy with NPG. Kind regards.

Rated 5 out of 5 stars

Very Professional

Taniesha recently carried out a midterm inspection of our rental apartment and we were very pleased with her professionalisation the actual report was very detailed.

May 23, 2024
Unprompted review
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Reply from North Property Group

Thanks for the great review, Maria!

Rated 5 out of 5 stars

A very positive experience with the…

A very positive experience with the company and the employees! Isla in particular whom I spoke on the phone with, was very helpful and polite, she, she is a credit to the company! Overall a great experience

June 12, 2024
Unprompted review
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Reply from North Property Group

Thanks for the great review!

Rated 5 out of 5 stars

Called to view multiple property’s and…

Called to view multiple property’s and I dealt with Isla over the phone. She was very friendly and professional; she made the whole process much easier and is a credit to the company.

June 5, 2024
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Reply from North Property Group

Thanks for the awesome review!

Rated 5 out of 5 stars

Great form start to finish

We had a great experince form start to finish. Everyone we were introduced to were friendly, helpful and couold not do enough for us. The use of a WhatsApp Group was very useful and made communtication very easy and productive through out.

June 10, 2024
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Reply from North Property Group

Thanks for the awesome review!

Rated 5 out of 5 stars

Best experience

Peniel was amazing. She was attentive to me and my requirements and very friendly. Although I didn’t go ahead to rent with them in the end, their portfolio of properties were top tier and customer service was even better.

June 18, 2024
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Reply from North Property Group

Thanks for the awesome review!

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