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North Property Group Reviews 1,762

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company, often describing the service as outstanding and highly professional. Customers consistently highlight the staff's dedication, helpfulness, and quick responsiveness, making interactions pleasant and stress-free. Many appreciate the personalized support and efficient handling of issues, noting that the team goes above and beyond to ensure satisfaction. However, some people were dissatisfied with the service, citing issues like ignored maintenance requests, delayed repairs, and a lack of communication regarding invoices and property updates. Reviewers also mentioned difficulties in contacting the company, with emails and calls going unanswered for extended periods, and some found certain staff members to be unprofessional or dismissive.

What people talk about most

Staff

Clients share ambiguous opinions on staff, with many reviewers expressing frustration over unresponsiveness,... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers reporting very positive experiences,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some experiencing great support and... See more

Customer communications

Users describe negative interactions with contact, frequently reporting that their calls and emails are... See more

Response time

Customers consistently note ambiguous experiences with response times, with many reviewers reporting a lack... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Right from the beginning when I checked in to the property till I left it everything was very smooth. No annoying paper work. Reporting and sorting an issue out was easy and pretty straightforward as... See more

Rated 5 out of 5 stars

Outstanding Letting Agency This is by far the best letting agency I've encountered in the UK. A special mention must go to Eve Jones. During Tenancy: Eve managed all maintenance issues with i... See more

Rated 5 out of 5 stars

I have a buy to let with NPG and the property was tenanted immediately with a further contract for a following year being drawn up seamlessly. Amy Leek helped with providing me updates given that the... See more

Rated 5 out of 5 stars

Outstanding Estate Agent – Exceptional Support from Kate I’ve had an excellent experience with this estate agent, and I want to give a special mention to Kate, who helped me so much throughou... See more


Company details

  1. Investment Service
  2. Investment Company
  3. Property Investment
  4. Real Estate Agency
  5. Real Estate Agents
  6. Real Estate Rental Agency

About North Property Group

Written by the company

NorthPropertyGroup

North Property Group is the UK’s 93rd fastest-growing private company, recognised by the Sunday Times Hundred 2024. As a market-leading property investment agency, we offer a wide selection of luxury off-plan properties in the UK’s major established and emerging property hotspots. Whether you are an investor or a homebuyer, we have the perfect property for you. Working exclusively for the benefit of our clients, we help you buy, sell, let, or rent premium properties in the best locations across the UK.

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Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very helpful

Very helpful. Made moving into my first property easy. Thank you North Property

August 29, 2024
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Reply from North Property Group

Thanks Jessica! We're glad to hear you've had a good experience with us :)

Rated 1 out of 5 stars

You've been warned

These guys will make up numbers. They’ll do anything to commit you to a sale. They don't care about you. They've got ZERO integrity.

When the purchase falls through because surprise surprise, the forecasts were all lies, and you need to cough up extra money to make up the shortfall for the mortgage, they'll wash their hands off you and stop picking your calls. I had one of these thieves on a call tell me that one option available to me was to "make up the little change" with my money, like we were not so callously talking about tens of thousand of pounds.
Worst of all they've flat out refused to refund my furniture and Blinds deposit which I paid for in good faith, and refused to put me in touch with the supplier. Pretty sure these thieves are shamelessly marketing the flat with my furniture to their next victims.
For your peace of mind, and the safety of your life savings which you likely worked really hard for, avoid these scammers. At the very least insist on an exit clause in your contract.
You've been warned.

July 31, 2024
Unprompted review
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Reply from North Property Group

Hi there. Thank you for leaving your feedback. We're disappointed to learn of your experience with NPG, as this does not align with our company values. Our sales and aftersales teams work diligently to help complete purchases for our clients, and we are sorry to hear that you were not able to do so. If there is something you would like to discuss further, please do not hesitate to contact us at complaints@northpropertygroup.co.uk.

Rated 5 out of 5 stars

Great experience

Had a great experience, staff was very helpful.

August 20, 2024
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Reply from North Property Group

Thank you for your feedback!

Rated 5 out of 5 stars

North Property Group (NPG) deserve the…

North Property Group (NPG) deserve the five stars we have given them. They have dealt with our letting portfolio with professionalism and care. We have had experience of letting agencies over many years and NPG have proved themselves to be the best. Thankyou team for your hard work and service.

August 2, 2024
Unprompted review
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Reply from North Property Group

We appreciate your review, Carol! Thank you for your feedback.

Rated 5 out of 5 stars

Recommended

North Property Group reached out to me recently regarding my Investment plans in the UK, I am very happy with the process from start to finish and look forward to building my portfolio with the team over the next few years.

August 21, 2024
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Reply from North Property Group

We appreciate your feedback Sophie!

Rated 5 out of 5 stars

Highly recommend the team

Highly recommend the team, great communication and expertises throughout the process.

August 21, 2024
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Reply from North Property Group

Thanks for the awesome review, Josh!

Rated 5 out of 5 stars

Excellent Service

Really pleased with my experience at NPG. the team in Manchester were supportive and with me every step of the way. made it clear that I knew everything about my investment and were completely transparent.

August 20, 2024
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Reply from North Property Group

Our Manchester team are awesome! We're glad you agree, Barry! Thanks for your feedback.

Rated 5 out of 5 stars

Investment magicians!

I had contacted NGP for an investment property early August, they have since sorted out 2 of my investment properties. The customer service and care is exceptional and always available when I’ve had any questions regarding my investments. I will be back and hope to work with NGP in the very near future!

August 20, 2024
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Reply from North Property Group

Thank you for leaving an awesome review! We appreciate you taking the time to leave your feedback.

Rated 5 out of 5 stars

North Property Group

I would like to thank North Property group for helping me buy my first property. They had a variety of options to choose from which was perfect as I was unsure what property to choose from initially. The advice they gave me was sublime and genuine. The transaction was very swift and the process was handled in a very professional manner. All the paper work and logistics was taken care of and I didn’t have to worry about anything. I definitely recommend North Property Group to anyone looking to buy a property without the headache that comes with it.

August 20, 2024
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Reply from North Property Group

what a great review to read, Imamur! We appreciate you taking the time to leave us your feedback.

Rated 5 out of 5 stars

Amazing experience!

Amazing experience! Joseph is very professional and has a patient approach to all queries.

August 20, 2024
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Reply from North Property Group

Thank you for leaving a great review, Patryk!

Rated 5 out of 5 stars

North Property Group - Fantastic Service.

North Property Group, and Joseph Crooks in particular, were fantastic with assisting me in purchasing the property I was interested in.

Would definitely use again.

August 20, 2024
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Reply from North Property Group

We appreciate your feedback, Kieran. We'll be sure to show Joseph :)

Rated 5 out of 5 stars

North property group provided a great…

North property group provided a great and easy experience when buying my first property. Everything was completed with exceptional professionalism, and all questions were answered with crystal clarity.

August 20, 2024
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Reply from North Property Group

Thank you for the awesome review, Anees!

Rated 5 out of 5 stars

My experience with North Property Group…

My experience with North Property Group was amazing! Everyone was super helpful and nice and welcoming with any and all of my queries. Highly recommend!

August 14, 2024
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Reply from North Property Group

Thank you for leaving us some awesome feedback!

Rated 5 out of 5 stars

Good service

Good service, pleasure to deal with

August 14, 2024
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Reply from North Property Group

Thank you, Tracey!

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience. Very pleasant to deal with. Helpful and kind.
No question was too much.

Thanks so much!

August 14, 2024
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Reply from North Property Group

We appreciate you taking the time to leave us a great review, Emma!

Rated 5 out of 5 stars

Friendly and professional

North property group were brilliant. They were professional and helped me quickly, always remaining friendly and approachable.

August 14, 2024
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Reply from North Property Group

Thanks for the lovely review, Jess!

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