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North Property Group Reviews 1,762

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company, often describing the service as outstanding and highly professional. Customers consistently highlight the staff's dedication, helpfulness, and quick responsiveness, making interactions pleasant and stress-free. Many appreciate the personalized support and efficient handling of issues, noting that the team goes above and beyond to ensure satisfaction. However, some people were dissatisfied with the service, citing issues like ignored maintenance requests, delayed repairs, and a lack of communication regarding invoices and property updates. Reviewers also mentioned difficulties in contacting the company, with emails and calls going unanswered for extended periods, and some found certain staff members to be unprofessional or dismissive.

What people talk about most

Staff

Clients share ambiguous opinions on staff, with many reviewers expressing frustration over unresponsiveness,... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers reporting very positive experiences,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some experiencing great support and... See more

Customer communications

Users describe negative interactions with contact, frequently reporting that their calls and emails are... See more

Response time

Customers consistently note ambiguous experiences with response times, with many reviewers reporting a lack... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Right from the beginning when I checked in to the property till I left it everything was very smooth. No annoying paper work. Reporting and sorting an issue out was easy and pretty straightforward as... See more

Rated 5 out of 5 stars

Outstanding Letting Agency This is by far the best letting agency I've encountered in the UK. A special mention must go to Eve Jones. During Tenancy: Eve managed all maintenance issues with i... See more

Rated 5 out of 5 stars

I have a buy to let with NPG and the property was tenanted immediately with a further contract for a following year being drawn up seamlessly. Amy Leek helped with providing me updates given that the... See more

Rated 5 out of 5 stars

Outstanding Estate Agent – Exceptional Support from Kate I’ve had an excellent experience with this estate agent, and I want to give a special mention to Kate, who helped me so much throughou... See more


Company details

  1. Investment Service
  2. Investment Company
  3. Property Investment
  4. Real Estate Agency
  5. Real Estate Agents
  6. Real Estate Rental Agency

About North Property Group

Written by the company

NorthPropertyGroup

North Property Group is the UK’s 93rd fastest-growing private company, recognised by the Sunday Times Hundred 2024. As a market-leading property investment agency, we offer a wide selection of luxury off-plan properties in the UK’s major established and emerging property hotspots. Whether you are an investor or a homebuyer, we have the perfect property for you. Working exclusively for the benefit of our clients, we help you buy, sell, let, or rent premium properties in the best locations across the UK.

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Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great Experience

I would highly recommend NPG. The process of renting with them was quick and smooth and I was in the property in just a few weeks. The team have been excellent with any queries I've had. Great experience.

September 12, 2024
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Reply from North Property Group

We appreciate your feedback, Ross! We're glad to head you're settled into your property :)

Rated 5 out of 5 stars

great experience

The experience was great, i had some problems at first but they helped me fix them, They were really helpful especially Sera, Thank you so much For everything

September 13, 2024
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Reply from North Property Group

It's a pleasure helping you with your queries, Yorsa. Thank you for your feedback!

Rated 5 out of 5 stars

Very professional

Very professional, informative and attentive. Jim was there to support & answer any questions I had! Would recommend!

August 30, 2024
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Reply from North Property Group

Thanks for leaving us a great review, Keely.

Rated 5 out of 5 stars

I’ve bought my second property with…

I’ve bought my second property with this company and they helped me start renting my first property out. I definitely recommend, and I will be buying more property in the future with them.

May 23, 2024
Unprompted review
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Reply from North Property Group

Thanks for the great review, Zak!

Rated 5 out of 5 stars

Excellent service from North Property…

Excellent service from North Property Group, would highly recommend using their services for your future property management and letting / sales needs.

August 30, 2024
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Reply from North Property Group

We appreciate your feedback, Dave. Thanks!

Rated 5 out of 5 stars

Very good customer service

Very good customer service, explained everything very well, very informative. I love the project that they have gone and will definitely take it into consideration for the near future

August 30, 2024
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Reply from North Property Group

That's great to read, thank you for taking the time to leave us some feedback!

Rated 5 out of 5 stars

Great experience

Great experience, very friendly and helpful staff

August 28, 2024
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Reply from North Property Group

Thank you for the awesome feedback!

Rated 5 out of 5 stars

Excellent communication and guidance…

Excellent communication and guidance throughout the process. My consultant provided a full service and directed me on the best investment for my needs.

I would highly recommend working with North Property Group if you are looking to establish, or build on your portfolio.

August 30, 2024
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Reply from North Property Group

Thank you James, appreciate your feedback!

Rated 5 out of 5 stars

Great experience

Great experience, very helpful and accomadating staff

August 22, 2024
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Reply from North Property Group

Thank you for your feedback James!

Rated 5 out of 5 stars

Excellent Cameron!

Cameron who showed us round was excellent. Really enthusiastic and well mannered, he clearly knew his stuff too. I was throughly impressed with his professionalism and the way he looked after us on the visit.

August 29, 2024
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Reply from North Property Group

Thanks for the feedback, James! Cameron is awesome.

Rated 5 out of 5 stars

Cameron was super helpful!

Cameron was super helpful!!! gave correct advise with great customer service, polite young man.

August 26, 2024
Unprompted review
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Reply from North Property Group

We're pleased to hear, Haydn! Thanks for leaving your feedback!

Rated 5 out of 5 stars

Wow amazing service!

Wow! Amazing service from Cameron he answered all my questions with out me having to ask. We applied online for a property but unfortunately it was let however he had plenty of properties that would suit our needs up his sleeve. He was really informative and this made it clear we wanted to let a property from NPG:))

August 29, 2024
Unprompted review
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Reply from North Property Group

Thanks for leaving a stellar review of Cameron!

Rated 5 out of 5 stars

Professional and helpful

The team was very professional and helpful at every step of the way making the transition very easy for me.

August 28, 2024
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Reply from North Property Group

Thank you for leaving us a great review, Matthew!

Rated 5 out of 5 stars

Cameron was really helpful

Cameron was really helpful, really good and knew what he was talking about.

August 29, 2024
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Reply from North Property Group

We agree, Liam! Thanks for leaving us a great review.

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