NorthSky Supply Reviews 

175
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of products, often matching descriptions perfectly. Many people also appreciate the competitive and affordable pricing. Delivery is frequently highlighted for its speed and efficiency, with items arriving quickly and in excellent condition, making the ordering process easy. However, some customers experienced issues with order fulfillment and delivery. A few reported significant shipping delays, with orders taking weeks or arriving late, and some never received their packages. Reviewers also mentioned a lack of communication regarding order status or being misinformed about delivery dates.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping and quick... See more

Product

Users describe positive interactions with product, consistently highlighting its good quality and accurate... See more

Order

Consumers find order experiences to be ambiguous, with many reporting easy and quick ordering processes, fast... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of... See more

Price

Reviewers mention positive feedback about price, consistently highlighting that prices are much lower and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The price was much lower than other companies. Filters don't seem quite as thick as some others, but still very sturdy and capable of removing dirt. Product arrived quickly and in perfect condition.

Company replied

Rated 5 out of 5 stars

With increasing reseller sales, I needed wider tape to quickly pack and label boxes. I found what I needed at a great price. Markers for inventory control were suggested. Great idea! I got those t... See more

Company replied

Rated 5 out of 5 stars

The quality of all your tools I own are top notch. The service I have received after ordering tools is great. NorthSky is making their move to be number one in the tool market and PPE along with other... See more

Company replied

Rated 5 out of 5 stars

NorthSky had what I needed at a much better price than any other industrial outlet. The quality of the item was excellent and I received it quickly. Nothing at all to complain about. Even the shipping... See more

Company replied


Company details

  1. Industrial Supermarket

Written by the company

NorthSky is a streamlined, eCommerce-forward, innovative B2B MRO distribution platform. Our mission is to save businesses money on the products they need most to run efficiently, without ever compromising on quality.

30-Day Satisfaction Guarantee

Hassle Free Returns

30-Day Satisfaction Guarantee If you are unsatisfied with your purchase for any reason, NorthSky offers a hassle-free 30 day return policy on the vast majority of our products with some conditional exclusions. Upon initiating an eligible return, you will receive a return shipping label in your email with instructions on how to process your return. All return shipping charges will be covered by Northsky. Return refunds will be credited to the method of payment for the purchase upon receipt, inspection, and approval of the returned products at our warehouse. Return process To initiate a return on a recent order, visit the ‘My orders’ section of your user account page (www.northskysupply.com/account/orders) and select the order for which you would like to initiate a return From the order details page, click the ‘Request a return’ hyperlink and fill out the associated return details. Upon completing the return process on our website, you will receive a return confirmation email in your inbox with the return label and associated return instructions. After the product has been received, inspected, and approved at our warehouse, we will initiate a full refund for all returned products. Exclusions · Returned products must be in new condition · Additional details/photos may be requested for approval · Returns that do not meet the exclusion criteria may be subject to specific return fees or deemed ineligible for a refund but may be eligible for a store credit Need more help? For further assistance on processing a return, feel free to reach out directly to our customer service team: Customer Request Form: https://northskysupply.com/pages/contact-us Email: customerservice@northskysupply.com Phone: 800-805-6686 Hours of Operation: Monday–Friday 7AM–7PM CST

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(175)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast shipping

Fast shipping, great product

July 3, 2025
NorthSky Supply logo

Reply from NorthSky Supply

Thank you for the nice review, James! We appreciate your business and hope so see you again soon!

Rated 5 out of 5 stars

Space Saving Organization

I received my gear like 2 days after placing the order. Insanely fast.

I ordered the Black Canyon wrench tool rolls. These are like the knife rolls that chefs use. Fantastic and space saving idea. Way better than using hardware to do the same job. There needs to be more fabric options for tool storage.

The rolls themselves are high quality, tough nylon. Like built for life camping gear. I don’t have complete sets of wrenches so I’ll use the extra spaces for other tools.

July 2, 2025
NorthSky Supply logo

Reply from NorthSky Supply

Thank you for your business, Andrew. We aim to live up to our name! Please let us know how your order turns out. We are here to help.

Rated 5 out of 5 stars

Reasonable price

Reasonable price , ease to place the order.

July 1, 2025
NorthSky Supply logo

Reply from NorthSky Supply

Thank you for the great review, Jorge. We appreciate your business!

Rated 5 out of 5 stars

Ordering issue immediately resolved

I had a problem getting my order to complete. It was given immediate attention and my issue was resolved.

July 1, 2025
NorthSky Supply logo

Reply from NorthSky Supply

Thanks for the five-star review, Pat! We're glad to hear we were able to resolve the issue promptly, and we appreciate your patience and your business!

Rated 5 out of 5 stars

First time buyer

The entire process was easy and my shipping personnel were very pleased with the product.

June 5, 2025
NorthSky Supply logo

Reply from NorthSky Supply

Thanks so much for trying us out and for the great review! We look forward to seeing you again.

Rated 3 out of 5 stars

The fit is accurate

The fit is accurate, but it didn't keep me dry. I was wet within 20 min.

June 7, 2025
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Reply from NorthSky Supply

Thanks for your honest feedback, Dan. We are glad to hear the fit worked well, but we’re really sorry to hear the rain suit didn’t meet your expectations in wet conditions.

That’s definitely not the performance we aim to deliver. We’d love to learn more about what happened and see if we can offer a solution.

Our customer service team is always available to help.

Rated 1 out of 5 stars
NorthSky Supply logo

Reply from NorthSky Supply

We’re sorry to hear about your experience with the safe you received. It’s absolutely not the outcome we want for any of our customers.

We’d love the chance to make this right. If the device is locked or malfunctioning, please reach out to our support team directly at support@northskysupply.com or give us a call. In most cases, we can walk you through the reset or arrange a replacement if needed.

Thanks for your feedback — even the tough ones help us improve.

Rated 5 out of 5 stars

Great Gloves!

First, I must say that Customer Service is A+++! My package arrived (I was told in emai) on Thurs., but it was delivered mistakenly, next door, and while I was out with my Pup on Friday, neighbor must have put it on my doorstep. I emailed NorthSky telling them about it, and not long after, got a CALL from them asking if they could do anything. I told them I am VERY HAPPY with the Gloves, and that FedEx drivers seem to need instruction on LOOKING AT HOUSE-NUMBERS! I've tested a pair of the gloves with some heavy weeding in the Garden, and they are GREAT! No tears or such...good grip too!

June 13, 2025
Unprompted review
NorthSky Supply logo

Reply from NorthSky Supply

Thank you so much for the kind words—and for the A+++! We’re thrilled to hear you’re happy with the gloves and that they held up well during some serious garden duty.

Sorry to hear about the delivery mix-up (FedEx, we’re looking at you 👀), but we’re glad it all worked out and that your neighbor came through. We appreciate you taking the time to let us know and giving us a chance to check in—our team is always happy to help however we can.

Thanks again for choosing NorthSky. We’re here whenever you need us!

Rated 5 out of 5 stars

Fast reliable service

Fast reliable service. Great product all around

June 4, 2025
NorthSky Supply logo

Reply from NorthSky Supply

Thanks so much for the nice review, Mark!

Rated 3 out of 5 stars

Amazon Com offers same item with more…

Amazon Com offers same item with more drill bits at a lower price and 2 day delivery.

June 7, 2025
NorthSky Supply logo

Reply from NorthSky Supply

Thank you for the review, Calvin. While Amazon does offer similar drill bits - Black Canyon products are offered exclusively on NorthSkySupply.com

Rated 5 out of 5 stars

Northsky new customer, extremely pleased with the company. Great tungsten carbide drill bits

I've never used Northsky before and this has been a great experience buying tools from them. I looked up their reviews and decided they are on the up and up.. So I ordered some tungsten carbide drill bits from them and was shocked to see the to see how fast they fulfilled my order and I actually received my purchase within a couple days.. everything was packed well. The bits seemed to be of good quality and especially for the price point, about half of some other bits I was considering. All around a good experience, I will definitely use them again in the future..Now to to see what type of life span these bits will have will be the big part of future reviews but as of now I'm pleased with them...

June 5, 2025
NorthSky Supply logo

Reply from NorthSky Supply

Thank you for the kind review, Zach. Glad we were able to provide you with a great buying experience and we are confident those drill bits will hold up for you. Keep us posted and see you again soon!

Rated 5 out of 5 stars

Thanks for making it right in a quick…

Thanks for making it right in a quick turnaround time!!

June 5, 2025
NorthSky Supply logo

Reply from NorthSky Supply

Hey Thien - Thank you so much for updating your review, and glad our customer service team was able to get this resolved for you. Please keep us posted!

Rated 5 out of 5 stars

Recieved digital calupers,er…

Recieved digital calupers,and after putting new battery the readout did not function ,called and within a hour and.ahalf they had replacement onthe way! Customer service was outstanding!!

June 4, 2025
NorthSky Supply logo

Reply from NorthSky Supply

Thank you for the great review, Michael! Glad we were able to resolve your issue with your order. Please keep us posted and hope to see you again soon!

Rated 1 out of 5 stars

Where is bad company

To buy from this company, if you wanna lose the money

May 2, 2025
NorthSky Supply logo

Reply from NorthSky Supply

Apologies that your order did not meet expectations. Upon review, it appears that you changed your mind on the order and were issued a refund. Did you have any issues with the refund?

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