NorthSky Supply Reviews 

175
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of products, often matching descriptions perfectly. Many people also appreciate the competitive and affordable pricing. Delivery is frequently highlighted for its speed and efficiency, with items arriving quickly and in excellent condition, making the ordering process easy. However, some customers experienced issues with order fulfillment and delivery. A few reported significant shipping delays, with orders taking weeks or arriving late, and some never received their packages. Reviewers also mentioned a lack of communication regarding order status or being misinformed about delivery dates.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping and quick... See more

Product

Users describe positive interactions with product, consistently highlighting its good quality and accurate... See more

Order

Consumers find order experiences to be ambiguous, with many reporting easy and quick ordering processes, fast... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of... See more

Price

Reviewers mention positive feedback about price, consistently highlighting that prices are much lower and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The price was much lower than other companies. Filters don't seem quite as thick as some others, but still very sturdy and capable of removing dirt. Product arrived quickly and in perfect condition.

Company replied

Rated 5 out of 5 stars

With increasing reseller sales, I needed wider tape to quickly pack and label boxes. I found what I needed at a great price. Markers for inventory control were suggested. Great idea! I got those t... See more

Company replied

Rated 5 out of 5 stars

The quality of all your tools I own are top notch. The service I have received after ordering tools is great. NorthSky is making their move to be number one in the tool market and PPE along with other... See more

Company replied

Rated 5 out of 5 stars

NorthSky had what I needed at a much better price than any other industrial outlet. The quality of the item was excellent and I received it quickly. Nothing at all to complain about. Even the shipping... See more

Company replied


Company details

  1. Industrial Supermarket

Written by the company

NorthSky is a streamlined, eCommerce-forward, innovative B2B MRO distribution platform. Our mission is to save businesses money on the products they need most to run efficiently, without ever compromising on quality.

30-Day Satisfaction Guarantee

Hassle Free Returns

30-Day Satisfaction Guarantee If you are unsatisfied with your purchase for any reason, NorthSky offers a hassle-free 30 day return policy on the vast majority of our products with some conditional exclusions. Upon initiating an eligible return, you will receive a return shipping label in your email with instructions on how to process your return. All return shipping charges will be covered by Northsky. Return refunds will be credited to the method of payment for the purchase upon receipt, inspection, and approval of the returned products at our warehouse. Return process To initiate a return on a recent order, visit the ‘My orders’ section of your user account page (www.northskysupply.com/account/orders) and select the order for which you would like to initiate a return From the order details page, click the ‘Request a return’ hyperlink and fill out the associated return details. Upon completing the return process on our website, you will receive a return confirmation email in your inbox with the return label and associated return instructions. After the product has been received, inspected, and approved at our warehouse, we will initiate a full refund for all returned products. Exclusions · Returned products must be in new condition · Additional details/photos may be requested for approval · Returns that do not meet the exclusion criteria may be subject to specific return fees or deemed ineligible for a refund but may be eligible for a store credit Need more help? For further assistance on processing a return, feel free to reach out directly to our customer service team: Customer Request Form: https://northskysupply.com/pages/contact-us Email: customerservice@northskysupply.com Phone: 800-805-6686 Hours of Operation: Monday–Friday 7AM–7PM CST

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(175)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer support.

I was concerned that I hadn't received a shipping notification as expected. Layla explained it was likely due to the fact that a third-party shipper was being used for my order. After my call, she tracked down the folks that would know for sure, and sent me an email with a tracking link for my order.

May 23, 2025
Unprompted review
NorthSky Supply logo

Reply from NorthSky Supply

Thank you for the nice review, John. It's great to hear that Layla on our customer service team was able to get you the information you needed. Please keep in touch and do not hesitate to reach out again if you need anything additional on your order. We are here to help!

Rated 1 out of 5 stars

What can I say

What can I say, I ordered 12 pair of glasses and i received 1 pair only, after contacting you about it you sent me another pair of glasses
I’m missing 10 pairs. Where are they, why do I have to contact you several times in order for you to do your job, and then after i contacted you i still don’t get my glasses

May 5, 2025
NorthSky Supply logo

Reply from NorthSky Supply

Jaime, we sincerely apologize for the mix-up and completely understand your frustration. Customer service says your corrected complete shipment is en route. Please feel free to contact us if there are any other issues with this order.

Rated 5 out of 5 stars

fast delivery and the box looks robust…

fast delivery and the box looks robust and strong. The electronics works too. So far.

May 5, 2025
NorthSky Supply logo

Reply from NorthSky Supply

Thank you for the nice review, Ian. Glad its working out for you. Please let us know if you need anything and hope to see you again!

Rated 5 out of 5 stars

Wow...I'll be back.

Shipping was fast..the product quality was great..I'm not in the safety business...motorcycle rider who needed good wet gear and wanted to be seen...cycle store prices were double...

May 3, 2025
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Reply from NorthSky Supply

Thanks for the review Bartell! Glad we could accommodate your needs and hope to see you again soon!

Rated 5 out of 5 stars

Fast service

Fast service, fast shipping and quality product.

May 2, 2025
NorthSky Supply logo

Reply from NorthSky Supply

Thank you for the great review, Deba! Hope to see you again real soon!

Rated 5 out of 5 stars

Great quality

Great quality! Fast shipping

May 1, 2025
NorthSky Supply logo

Reply from NorthSky Supply

Thank you for the review! Hope to see you again soon, Jeannie!

Rated 5 out of 5 stars

Website was easy to navigate.

Website was easy to navigate.
The item was reasonably priced.
Delivery was quick and reasonably priced.

May 1, 2025
NorthSky Supply logo

Reply from NorthSky Supply

Thank you for the nice review, Tamar! We look forward to seeing you again soon!

Rated 1 out of 5 stars

I ORDERED THIS ON 4/23 AND DELIVERY WAS…

I ORDERED THIS ON 4/23 AND DELIVERY WAS SUPPOSED TO BE 4/25 BUT DID NOT DELIVER UNTIL 5/9. I AM HAPPY IT WAS ALREADY PUT TOGETHER.

May 6, 2025
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Reply from NorthSky Supply

So sorry to hear the delivery did not meet your expectations. Our customer service team is looking into the cause of the shipment delay and we will contact you.

Rated 5 out of 5 stars

I didn't have any issue when I put my…

I didn't have any issue when I put my order. And also my order came on sunday I was so happy.

May 1, 2025
NorthSky Supply logo

Reply from NorthSky Supply

Thank you for the five-star review, Janisse! Pleased to hear we were able to get your order to you earlier than expected. Hope to see you again soon. Have a great weekend!

Rated 5 out of 5 stars

Prompt shipping.

May 5, 2025
NorthSky Supply logo

Reply from NorthSky Supply

Thank you for the five-star review, Ty. Glad that we were able to get your order to you quickly. Look forward to seeing you again soon!

Rated 5 out of 5 stars

I had never heard of NorthSky Supply

I had never heard of NorthSky Supply. It fell on my lap by accident. My first order arrived and I made another order on the same day. I am impressed. I never do these reviews but I made this an exception. The customer service is second to none. The shipping is quick. If you have a problem they will fix it. I will be returning again. Northsky is a diamond in the rough.

April 30, 2025
NorthSky Supply logo

Reply from NorthSky Supply

Thank you so much for the kind words, Lonnie!

We appreciate you taking the time to leave such a thoughtful review, even though it’s not something you usually do. That makes it even more meaningful to us. Most companies don’t respond to every review, but we strive to make NorthSky the exception in every way we can to please our customers. Thanks again for giving us a shot—we’re glad we ended up on your radar!

Rated 5 out of 5 stars

Excellent!

Everything about my experience with NorthSky Supply was nothing short of excellent! Their website was easy to navigate, the checkout process was comprehensive, and they communicated well, providing updates on the status of my order from receipt to delivery.

April 24, 2025
Unprompted review
NorthSky Supply logo

Reply from NorthSky Supply

Thanks again, Calahan. We appreciate your business and hope to see you again soon!

Rated 5 out of 5 stars

The 2" metal hole saw bit works…

The 2" metal hole saw bit works wonderfully, I bought 2 as I had 7 3/8 steel plates I needed to drill out, I did loose 1 tooth but the bit made it cleanly through the 7 holes and probably could have done another 5. The price and the quality was impressive to me.
Thanks North sky.

April 4, 2025
NorthSky Supply logo

Reply from NorthSky Supply

Thank you, Sid. We appreciate the kind review. Glad the bits worked out for your project and we look forward to seeing you again soon!

Rated 5 out of 5 stars

You delivered as promised.

I needed a piece of hardware and found it online.

April 7, 2025
NorthSky Supply logo

Reply from NorthSky Supply

Thanks for the order and the review Gero. Glad we were able to meet your need and hope to see you again soon!

Rated 5 out of 5 stars

Great Experience

Delivery was fast. The replacement tail light fit perfectly and was an exact replacement match. Price was half what local parts house quoted. Great experience all around. I highly recommend this supplier.

April 4, 2025
NorthSky Supply logo

Reply from NorthSky Supply

Thank you for the nice review, James. Hope to see you again soon!

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