North West Fire Doors Ltd Reviews 42

Great service- particularly from Carl and Lewis. They were flexible and pragmatic in making arrangements for remedials and surveys - they helped make and explain a plan of action to get the doors in order and certified.

Excellent service from beginning to end.
Had to have a new Fire door on my flat, the communication was clear from the beginning and the lads that did the job were great. They turned up nice and early, got on with it and cleared everything up before they left. Great service, thank you.

Good communication between client and company in relation to a problem caused by a third party ,preventing the installation of a fire door.

There was a slight issue following some work I had done with my fire door however Josh was very responsive and helpful and ensured that this issue was quickly rectified. Dan did the work - he arrived promptly giving me advance warning of his arrival and did a great job. Very happy with the service overall! Excellent customer service and a company that clearly takes pride in their work.

Customer care clear, concise and dealt with problem afterwards quickly and communicated well throughout whole process .

Arrived on time.

Excellent work .

Great customer care

This company provided a prompt and friendly service from start to finish. It was a pleasure to deal with these guys.

The crew at Northwest Fire Doors, led by Will and Lewis, offered an exceptional level of professionalism throughout the process. From the initial consultation to the final installation, their service was seamless, complete with insightful guidance as I made my choice. I'm delighted with the door's outstanding quality and the attentive after-sales support. Their prices are competitively attractive, making them a top choice. I wholeheartedly recommend them. Many thanks, Sylvia.

NWFD was the first company I called to get a quote for the work, and more importantly to understand the ‘what’ and the ‘how’. Will from NWFD was straight talking and extremely precise about all aspects including how to avoid unnecessary costs. Obviously, I didn’t need to make a second phone call, and the job has been completed in very short order, and as previously specified.

NWFD came out to inspect our fire door (new build apartment) which failed. They sourced and fitted a new door, which, although almost identical is far better than the previous. The joiners who did the fit were tidy and diligent. Would definitely recommend.

We had approached double-glazing businesses and failed to get any response to our query about a fire door for our apartment. North West Fire Doors feels a very personal business: they were very responsive, I appreciated the regular email updates, along with phone calls as appropriate. The installers were very professional, deciding that the materials for the inside door frame were wrong and making arrangement to call back within a few days to fit a better door frame.

My only concern is that more than once I queried some of the detail in the terms and conditions small print and got the response "Don't worry about that, it is out of date". It would be good for the business to get their documentation up to date.

I had an excellent experience with Northwest Fire Doors. Their team is highly professional and truly understands customer requirements. They provided tailored solutions that met my needs perfectly. I highly recommend their services.

Reliable and done a great job. Installing a new fire door that passes all current standards for an internal front door inside apartments/flats.

I’ve not yet received any products or work from Will, but I’m extremely impressed with his honesty, his willingness to offer information to help me make appropriate and sensible decisions, with zero sales patter and no hard sell attempted. People buy from people. Thank you Will for your advice. Very much appreciated. Hope to finally do business with you very soon.

The service from the team at North West Fire Doors was excellent from start to finish. Will, Seb, Michael and the fitter whose name I didn't get, were extremely helpful and showed excellent knowledge and made the experience easy to follow. In particular the finished product is very good and the care taken cleaning up and removing the old door materials left us extremely pleased.

I have had a North West Fire Door fitted and I am very pleased with the door. Not only is the door very smart, it is an excellent fire door. I feel safer with my new fire door, than the previous door, which was not a fire door. I am recommending North West Fire Doors, to anyone who is looking for a new fire door

Great service from beginning to installation couldn’t recommend more highly.

Quick to come out to survey, and then just as quick to send out the engineers to do the job, and a great job they did to. Very professional and polite and we'll definitely use them again.

Excellent service - no fuss - just got on and did the job on time for the estimate quoted. Liaised with building occupier too - made it easy for me and recommended.

So far the help and service from NorthWest Firedoors has been very, very good. Lewis was very patient, gave me lots of information and spent a lot of time on the telephone initially when I enquired about fire door options, supply and installation. I have received a very reasonable quote for two different door options which includes installation of the complete door sets. I can expect a prompt initial survey visit followed by a 3-5 week lead time to a fully certificated job done ! Thanks Northwest Firedoors - Great service so far