Northwest Guitars Reviews 

811
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers are genuinely thrilled with the remarkably fast delivery times and the consistently excellent quality of all available guitar components. People frequently share that browsing the online store is straightforward, and they really appreciate receiving helpful guidance from staff when choosing replacement parts. Some reviewers were not happy with delivery issues, noting instances where parcels were severely delayed in transit or completely lost. A few other people also felt that certain hardware items failed to fit properly into their specific instruments, causing frustrating compatibility setbacks and sizing challenges during assembly work.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items such as necks, bodies, and... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders consistently arrive promptly and... See more

Service

Users describe positive interactions with service, highlighting consistently fast, reliable, and friendly... See more

Quality

People report positive experiences with quality, highlighting excellent products and fast delivery. Consumers... See more

Order

Customers report great satisfaction with their order experiences, highlighting swift next-day delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible bunch of folk to deal with and they sell as far as I know, the best Telecaster pickup upgrades (Tonerider Vintage Plus), I’ve ever purchased anywhere. Turned my project Squier classic vibe... See more

Rated 5 out of 5 stars

Didn't know what machine heads (tuners) my guitar needed, called to get help and got just the most impressive customer service in ages! Brilliantly knowledgable, directed me to machine heads that woul... See more

Rated 5 out of 5 stars

Ordered 2 Telecaster necks. Arrived quickly for international shipping. Fantastic products and fair price. Only complaint is DHL (shipping company) demanded large payment before they would deliver. Th... See more

Rated 5 out of 5 stars

My second order from these guys.i ordered guitar parts on Monday evening and they arrived today- Wednesday ! Wow that’s great service by any standards. I could get the same parts from a few other pl... See more


Company details

  1. Guitar Store
  2. Music Store

Written by the company

Shop now for electric guitar parts & accessories for Fender Stratocaster & Telecaster, Gibson Les Paul, SG | Free shipping on all UK orders


Contact info

4.9

Excellent

TrustScore 5 out of 5

811 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(811)

140 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank You Kevin!

Kevin helped me to choose the right machine heads for my guitar. He has always been so helpful and knowledgeable when I've been needing parts. He even followed up with a thank you email!

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible bunch of folk to deal with…

Incredible bunch of folk to deal with and they sell as far as I know, the best Telecaster pickup upgrades (Tonerider Vintage Plus), I’ve ever purchased anywhere. Turned my project Squier classic vibe 50s Tele into a monster of a Telecaster. Upgraded with the Vintage Plus pickups, Wilkinson Deluxe cream button tuners, CTS pods and Switchcraft output jack, and Fender custom shop 4 way switch (still looks like a Tele but the 4th position giving me both Toneriders in parallel, making them kinda one giant Humbucker. Great firm to buy from and I’m über-happy.

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Decent shop

Decent shop, have bought quite a lot of bits from them over the years, always decent service and competitive prices

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Bone saddle

I bought a bone saddle for an acoustic. It arrived very quickly via standard delivery. The saddle was as described and of good quality. I hadn't been able to find one with the right spec anywhere else, so was pleased to discover Northwest Guitars. Happy customer.

September 16, 2025
Unprompted review
Rated 3 out of 5 stars

As roller bridge saddleswith

As usual the company dealt with the order swiftly. Unfortunately the roller bridge saddles were a loose rattley fit on my Epiphone bridge fitted to my Harley Benton HB35 guitar. I was able, with a struggle , to fit them to the original HB35 and they work well. Previous purchases of these saddles were fine.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Tremelo arm

The product I wanted was available at a lower price than elsewhere, with quick delivery. My son is very happy with the tremelo arm - a good quality product.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Ordered a set of Tonerider pickups and they arrived within two days. Good company for all your guitar bits and pieces Recommended.

September 28, 2025
Unprompted review
Rated 5 out of 5 stars

Tele pickguard

I suddenly had the urge to swap out the black pickguard on my butterscotch blond Tele. Looked online and found yours. Really liked the front pickup adjustment screwholes too. Ordered it and it arrived super quick. The new pickguard looks AWESOME!
All in all, you rock!

September 20, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look