northXsouth Reviews 435

I had more than one issue, My latest problem is on the order I placed on the 17th of March. Order number 83717NXS After 6no back and forth communications with the northXsouth team still not item. I have to ask the question every couple of weeks on where's the item. I will not be ordering form northXsouth again.

At the start the process was simple, straightforward and easy to order products.
After the parcel didn't arrive I've sent an email as royal mail said to get onto the sender.
I emailed the given email address and got a reply back of Andy.
He seemed to be helpful and chased it up.
When the parcel finally arrived it was short of the cleaning tablets I've ordered.
I emailed Andy once again and he said that now they're out of stock and as soon as they're back in he'll send them on.
Over a month later now and I've sent multiple emails asking when the cleaning tablets are in yet and if not to send me the descaling tablets instead or a refund.
No more replies from Andy and no product or refund.
Won't be ordering of them again even if it means not to support a local shop unfortunately.

Absolutely perfect!

I ordered a stunning TCL TV from NorthXSouth and I couldn’t be happier. The service was excellent from start to finish. Special thanks to Andy, who was super helpful and kind via chat and answered all my questions and kept me informed the whole time.

The TV arrived quickly, beautifully packaged, and in perfect condition. Honestly, it was such a smooth and stress-free experience.

Great price, amazing customer service, and a product that exceeded my expectations. I’ll definitely shop here again.

Highly recommend!

I would not hesitate in recommending this company. I bought a 77 OLED and the process was very smooth. Everyone in the customer service is very responsive and very courteous. I was dealing with Andy and he even arranged for my extended warranty to be registered. I’m based in Ireland.

Very reasonable prices and will return to them.

Awesome company to deal with. Best customer service. I had issues with a microwave. Ellie and Andy were fantastic. Understanding and helpful. Thanks a million.

Best customer service I’ve ever received from an electrical goods company. Extremely knowledgeable and helpful, I wouldn’t shop anywhere else now. Thank you to Andy and team

Andy and Elin couldn’t have been more helpful! I had a problem with my dryer and they had me back up and running within a day. Highly recommend!! So good to buy from and very good aftercare too 😃

Fantastic service and price!

This was the best price I could find for a Kamado Joe BBQ and accessories. The guys delivered it when they said they would and set it up perfectly for free. Keep up the great work, guys!

5 stars.

This is my second order from northXsouth and the products they sell are amazing. Delivery was quick but the only problem was the parcel didn't have my house number, only the street and postcode. Also, it had a different mobile number on the label. I was lucky I caught the delivery before the driver drove off. I will still place orders from them as it's a good family business.

Purchased a number of Audio Visual items from Clarence at NorthxSouth Ballymoney on the 28/11/23 (this is my 2nd bundle of Audio Visual products and 3rd TV for him all at different stores he has worked over many years) after quite a few emails. I really did pester the poor man but he replied to everyone with thoughtful insights that guided me to the correct products for my room and setup. Pricing was very keen compared to online cheapest prices and embarrassed some of the bigger names. Unfortunately delivery got delayed by Euronics mainland but Clarence endeavoured to full-fill the order as early as possible. Delivery and Setup by Garry was done within days of the items becoming available in a very professional and friendly way. Garry even returned when a problem occurred which would not be the case with quite a number of other outlets. All I can say is I am very pleased with my purchases and the service provided by NorthxSouth Ballymoney and will use them again!

i bought a product from them that wasn't as good as i hoped and that wasn't the fault of this company. they sent a courier to collect it free of charge and refunded my money. i will used them again soon as they seem to be cheaper than all the big chains. thanks ns

This is the first time I ordered from this store and I am very pleased with the purchase and the speed of delivery!!! Thank you. I will definitely come back to you!!!!

Lovely family business. Friendly, knowledgeable and brilliantly priced. Getting lots of use out of my new nespresso machine and have bought a couple of bits as gifts too. I’ll always keep coming back to support local. Keep up the great work guys.

Elin was so accommodating and went the extra mile to ensure I got exactly what I wanted

We were searching for a new washing machine as ours did it's last load after 10years, every where we looked we were pounced on as soon as we walked through the door and nothing was in stock and it was £x for delivery but northxsouth gave us the chance to actually browse and look around before assisting us. They were very informative and knew what they were talking about and to top it all off, they actually had the stock sitting waiting to go on the same day (they could understand that busy families cannot go without washing machines) - no waiting around for delivery. The staff were really friendly, knowledgeable and approachable which was lovely. We will definitely return to purchase more from northxsouth

Fantastic family run business that retails a great selection of goods. From electrical to kitchenware, the quality is fantastic. I have made several purchases and always been very happy with customer service and quality.

Delighted with recent purchase! The team guided me to the product best suited to my needs. Very knowledgeable, keen to help and excellent customer service. More purchases will be made in near future!

Excellant service from a family run business that has helped us get the exact product we needed
prompt delivery with excellant communication during the whole process
Will definately being buying from them again

Andy was brilliant when I bought my Gardena mower (now nick named iBrian!) which is doing a great job. Arrived promptly as well, Andy then went above an dbeyond to help me set it up and also had all the asnwers to my queries, couldnt reccomend them more!

Bought a shark hoover from the ballymoney store last week they were very helpful and showed us how to fold hoover and all the attachments. Recommended the anti hair wrap when we discussed issues with our current hoover overheating! Great product and price thank you!