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Norwich Trust Limited Reviews 

267
•
TrustScore 5 out of 5

4.8

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the team members are exceptionally friendly, polite, and genuinely invested in making every single interaction pleasant. Many individuals note that support agents provide a welcoming environment where no question ever feels too difficult to ask. Consumers also highlight the remarkably fast and efficient service, noting how simple online paperwork is to complete. People consistently appreciate the clear guidance provided during financial applications, which successfully helps alleviate a tremendous amount of pressure. Reviewers often express full confidence in reliable advice received, stating they would eagerly recommend these professional services.

What people talk about most

Staff

People report positive experiences with staff, highlighting extremely helpful and friendly service from start... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless, fast, and stress-free process... See more

Customer service

Consumers find customer service to be exceptionally positive, describing interactions as top-notch, friendly,... See more

User experience

Users describe satisfaction with the user experience, finding the entire application process fast,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge thanks to the team at Norwich trust especially Jamie and Stuart 🙂 this is my first time taking out a loan and they were ever so attentive and most importantly maintained contact at all times... See more

Rated 5 out of 5 stars

Excellent Experience! ⭐⭐⭐⭐⭐ ​I had a great experience getting the help I needed. The entire process was incredibly easy and straightforward from start to finish. ​The customer service is top-notch,... See more

Rated 5 out of 5 stars

Monika Gebska dealt with my application and was incredible from start to finish. Very professional yet personable and informative. It was hard to find time to speak but Monika was very patient. Paperw... See more

Rated 5 out of 5 stars

Very quick, open and transparent process. Completing online docs was very straightforward and great follow up from an actual person who took the time to listen for any questions and was very clear on... See more

Company details

  1. Non-Bank Financial Service

Written by the company

Norwich Trust Limited ("Norwich Trust’’) is a direct lender providing unsecured loans to homeowners. We differentiate ourselves from the majority of other lenders by lending solely to homeowners (in England, Scotland and Wales), allowing us to offer competitive rates for our loans. Our loans are suitable for those who have little equity or who don’t want to risk their home with a secured loan. If you are a customer of ours feel free to let us know what you think of our service.

Contact info

4.8

Excellent

TrustScore 5 out of 5

267 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(267)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fantastic Service

Dealt with Lauren and a few other individuals. Fantastic service and a very friendly team. Pleasure to deal with. Highly recommend.

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Quick decision, excellent customer service from Lauren. Extremely understanding, supportive and helpful throughout the application. I am now at ease with my decision to consolidate outstanding debt. Thank you

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Very friendly staff

Very friendly staff. Monica was amazing and dealt with everything very quickly and explained everything in detail. Experience was great and everything sorted within a short period of time. Thank you

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Paul is an absolute credit to the company. He explained everything clearly and he focused on me as a person and ensured everything was right for me. I did not feel under pressure and the whole process was stress free. Everything was explained in a clear and concise manor. Thank you Paul, keep up the fab work.

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

From start to finish, my advisor Paul Baxter was incredibly helpful and efficient in explaining the process and he was always on hand to answer any questions and advise of next steps. I am very grateful and happy with the service. Many thanks, Paul

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Really helpful

Really helpful, explained everything well and with understanding towards an individuals situations. Great to have a human at the end of the phone to discuss things with. 5* service!

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Loan Application

I submitted my application and received a phone call for a telephone appointment the next day which was received very promptly. William was very good in explaining everything and answered any questions I had. The application was approved and funds in my account within 2 hours.

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful

Karolis was so helpful. He was pleasant to speak to and really went above and beyond each time I spoke to him

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

Bye bye credit cards

After applying for a loan to clear a credit card I was given helpful advice which was absolutely to my advantage.
Many thanks to Ryan for taking the time to explain the options available to me … happy and relieved Wendy 😊

July 12, 2024
Unprompted review

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