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Norwich Trust Limited Reviews 254

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TrustScore 5 out of 5

4.8

Non-Bank Financial Service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professional yet personable approach, making them feel at ease. The customer service is frequently described as top-notch, with many appreciating the clear explanations, quick responses, and the understanding, non-judgmental support provided throughout the process. The overall service is often highlighted as excellent, efficient, and straightforward, leading to a smooth and easy user experience. However, some customers also noted that their service experience was disappointing, with a few reporting very poor customer service and rude staff. There were also instances where applications were unsuccessful, and some felt their words were misinterpreted, leading to loan terminations.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the helpfulness and efficiency of the staff, with... See more

Service

Clients share positive opinions on service, frequently highlighting the helpfulness and efficiency of staff... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness,... See more

Response time

People report positive experiences with response times. Many customers praise the quick and painless process,... See more

User experience

Customers consistently note positive experiences with the user experience. Many found the entire process... See more

Based on these reviews

Rated 5 out of 5 stars

A huge thanks to the team at Norwich trust especially Jamie and Stuart 🙂 this is my first time taking out a loan and they were ever so attentive and most importantly maintained contact at all times... See more

Rated 5 out of 5 stars

Thank you for helping us out with our finances which were sorted quickly and efficiently. I would not hesitate to recommend you. Special thanks to Ryan for all his help with getting us through this e... See more

Rated 5 out of 5 stars

Excellent Experience! ⭐⭐⭐⭐⭐ ​I had a great experience getting the help I needed. The entire process was incredibly easy and straightforward from start to finish. ​The customer service is top-notch,... See more

Rated 5 out of 5 stars

Monika Gebska dealt with my application and was incredible from start to finish. Very professional yet personable and informative. It was hard to find time to speak but Monika was very patient. Paperw... See more

Company details

  1. Non-Bank Financial Service

Written by the company

Norwich Trust Limited ("Norwich Trust’’) is a direct lender providing unsecured loans to homeowners. We differentiate ourselves from the majority of other lenders by lending solely to homeowners (in England, Scotland and Wales), allowing us to offer competitive rates for our loans. Our loans are suitable for those who have little equity or who don’t want to risk their home with a secured loan. If you are a customer of ours feel free to let us know what you think of our service.

Contact info

4.8

Excellent

TrustScore 5 out of 5

254 reviews

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Rated 5 out of 5 stars

Very professional

Very professional. I feel very confident that I have the right product for my circumstances. Stuart King has excellent communication skills. He was very efficient I feel very confident in my choices.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

Excellent Experience! ⭐⭐⭐⭐⭐
​I had a great experience getting the help I needed. The entire process was incredibly easy and straightforward from start to finish.
​The customer service is top-notch, and I truly felt I could trust them to handle my situation in the best way possible. If you’re looking for a team that is reliable and helpful, I highly recommend them!

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, 15 min process, advisor very good, explained everything clearly and ket me askmlots of questions. Very impressed.

February 3, 2026
Unprompted review

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