A huge thanks to the team at Norwich trust especially Jamie and Stuart 🙂 this is my first time taking out a loan and they were ever so attentive and most importantly maintained contact at all times... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service was fantastic straight forward, and customers service was amazing, very helpfull. And their was no judgements and listened to support you where needed to get you application completed. Tha... See more
Company replied
Excellent Experience! ⭐⭐⭐⭐⭐ I had a great experience getting the help I needed. The entire process was incredibly easy and straightforward from start to finish. The customer service is top-notch,... See more
Very quick, open and transparent process. Completing online docs was very straightforward and great follow up from an actual person who took the time to listen for any questions and was very clear on... See more
Company details
Written by the company
Norwich Trust Limited ("Norwich Trust’’) is a direct lender providing unsecured loans to homeowners. We differentiate ourselves from the majority of other lenders by lending solely to homeowners (in England, Scotland and Wales), allowing us to offer competitive rates for our loans. Our loans are suitable for those who have little equity or who don’t want to risk their home with a secured loan. If you are a customer of ours feel free to let us know what you think of our service.
Contact info
Floor 1, Norfolk Tower, 48-52 Surrey Street , NR1 3PA, Norwich, United Kingdom
- 01603 801910
- welcome@norwichtrust.co.uk
- norwichtrust.co.uk
4.8
Excellent
277 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely brilliant service from start…
Absolutely brilliant service from start to finish. Abbey Nichols was amazing throughout and made the whole process feel easy and stress free. Communication was spot on, everything was explained clearly and I was kept updated the full way through.
Really appreciate all the help and support from Abbie. Would definitely recommend to anyone needing help getting back on top of things.
May 7, 2026
Unprompted review
Abbey was great
Abbey was great. After being refused elsewhere for unknown reasons, I was slightly demoralised. But Abbey made things very easy and the service was fast and knowledgeable.
May 6, 2026
Unprompted review
Smooth process from start to end
Excellent service, very knowledgeable non-judgemental consultant who listened and helped with viable solutions. Smooth application process that was quick and easy to follow. Quick to pay out once all the paperwork and checks were completed.
April 28, 2026
Unprompted review
Great service
Great service, Abbey was really helpful and the process was straightforward and quick, thanks :)
April 22, 2026
Unprompted review
Really professional
Really professional, helpful and nonjudgmental. Would recommend to friends and family
April 14, 2026
Unprompted review
Very fast and efficient process with…
Very fast and efficient process with Karolis being a great help!
April 9, 2026
Unprompted review
Very quick and efficient
Very quick and efficient. Good communication and process was really simple would definitely recommend
April 8, 2026
Unprompted review
Helpful and straight forward
March 31, 2026
Unprompted review
Gentleman I spoke to that went through…
Gentleman I spoke to that went through everything was so good excellent and so pleasant to talk to. And so helpful. Thank you
March 26, 2026
Unprompted review
Really understanding and helpful…
Really understanding and helpful advisors
March 17, 2026
Unprompted review
Excellent service
Excellent service. Very professional, thorough, fast, helpful and polite.
March 13, 2026
Unprompted review
Monika made the whole experience simple…
Monika made the whole experience simple and easy to set up my loan and is very professional thank you Monika for making the whole experience easy
March 11, 2026
Unprompted review
Just excellent 👍
March 6, 2026
Unprompted review
Ryan the reviewer was super helpful and…
Ryan the reviewer was super helpful and in constant communication throughout the process will defo pass on recommendations to anyone looking
March 5, 2026
Unprompted review
Very professional
Very professional. I feel very confident that I have the right product for my circumstances. Stuart King has excellent communication skills. He was very efficient I feel very confident in my choices.
March 2, 2026
Unprompted review
Excellent Experience
Excellent Experience! ⭐⭐⭐⭐⭐
I had a great experience getting the help I needed. The entire process was incredibly easy and straightforward from start to finish.
The customer service is top-notch, and I truly felt I could trust them to handle my situation in the best way possible. If you’re looking for a team that is reliable and helpful, I highly recommend them!
February 11, 2026
Unprompted review
Ryan was an absolute joy to deal with…
Ryan was an absolute joy to deal with and had plenty of patience with me! A huge thanks for alleviating a lot of pressure!
February 9, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.