A huge thanks to the team at Norwich trust especially Jamie and Stuart 🙂 this is my first time taking out a loan and they were ever so attentive and most importantly maintained contact at all times... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent Experience! ⭐⭐⭐⭐⭐ I had a great experience getting the help I needed. The entire process was incredibly easy and straightforward from start to finish. The customer service is top-notch,... See more
The service was fantastic straight forward, and customers service was amazing, very helpfull. And their was no judgements and listened to support you where needed to get you application completed. Tha... See more
Company replied
Had a seamless experience getting a loan with Norwich Union. Monika was extremely helpful, clear, and made the whole process stress-free from start to finish. Highly recommended!
Company replied
Company details
Written by the company
Norwich Trust Limited ("Norwich Trust’’) is a direct lender providing unsecured loans to homeowners. We differentiate ourselves from the majority of other lenders by lending solely to homeowners (in England, Scotland and Wales), allowing us to offer competitive rates for our loans. Our loans are suitable for those who have little equity or who don’t want to risk their home with a secured loan. If you are a customer of ours feel free to let us know what you think of our service.
Contact info
Floor 1, Norfolk Tower, 48-52 Surrey Street , NR1 3PA, Norwich, United Kingdom
- 01603 801910
- welcome@norwichtrust.co.uk
- norwichtrust.co.uk
4.8
Excellent
277 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Very good easy and perlite people to…
Very good easy abd perlite people to work with will definitely be useing again in the future if I need to
November 26, 2025
Unprompted review
Ryan was great and made the process…
Ryan was great and made the process really easy and was great through the whole thing.
November 25, 2025
Unprompted review
Very good customer service and…
Very good customer service and communication
November 24, 2025
Unprompted review
Fantastic
Fantastic, went through all the information relevant to me personally, straight forward application and give me my answer within 24hrs, person I dealt with was very clear and straightforward, process was professional, smooth and simple.
November 20, 2025
Unprompted review
Excellent Experience
A refreshingly personal and professional approach to understanding someone's financial needs resulting in an appropriate product delivered in a timely manner.
Monika could not have been more helpful, taking personal ownership of my case and keeping my updated regularly throughout the application.
November 5, 2025
Unprompted review
Efficient
Very friendly. Excellent explanations throughout the process. Time to consider answers.
November 17, 2025
Unprompted review
Monika was very thorough and helpful!
November 4, 2025
Unprompted review
Amazing customer service and made me…
Amazing customer service and made me feel at ease talking about my finances
November 3, 2025
Unprompted review
The customer service was great
The customer service was great. They gave me several options to explore and process from requesting funds to receiving them was very quick. I would definitely use them again
October 27, 2025
Unprompted review
Great & Quick service
Very quick, open and transparent process. Completing online docs was very straightforward and great follow up from an actual person who took the time to listen for any questions and was very clear on explaining the process in great detail
October 22, 2025
Unprompted review
Excellent made it very easy and great…
Excellent made it very easy and great communication
October 17, 2025
Unprompted review
Very easy to understand and…
Very easy to understand and straightforward. Staff are extremely helpful.
October 17, 2025
Unprompted review
My Application
I spoke with Monika who was very helpful
Friendly yet professional. She never judged and was very empathetic to my situation.
October 14, 2025
Unprompted review
Very swift service and excellent…
Very swift service and excellent customer service. I will highly recommend.
October 8, 2025
Unprompted review
A huge thanks to the team at Norwich…
A huge thanks to the team at Norwich trust especially Jamie and Stuart 🙂 this is my first time taking out a loan and they were ever so attentive and most importantly maintained contact at all times through the process. Would I recommend them to a friend, most definitely also would I take out another loan with them it’s another yes.
All the very best
October 8, 2025
Unprompted review
Helpfull and happy
The young ladies who put up with me very very good
September 30, 2025
Unprompted review
Absolutely excellent service
Absolutely excellent service
So quick and kind staff thank you to Abbie for a great efficient service.
Would strongly recommend to anyone
September 29, 2025
Unprompted review
Really friendly and approachable
Really friendly and approachable. 5 start experience. Thank you to Ryan for his amazing customer service and helping my loan application with ease.
September 29, 2025
Unprompted review
Great customer service
Great customer service , very friendly , polite, helpful. The gentlemen i dealt with was so helpful talking me through each stage. Would highly recommend .
September 24, 2025
Unprompted review
Monika who I dealt with was amazing
Monika who I dealt with was amazing - great service start to finish and very understanding of personal situation. Couldn’t recommend more.
September 22, 2025
Unprompted review
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