A huge thanks to the team at Norwich trust especially Jamie and Stuart 🙂 this is my first time taking out a loan and they were ever so attentive and most importantly maintained contact at all times... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent Experience! ⭐⭐⭐⭐⭐ I had a great experience getting the help I needed. The entire process was incredibly easy and straightforward from start to finish. The customer service is top-notch,... See more
Monika Gebska dealt with my application and was incredible from start to finish. Very professional yet personable and informative. It was hard to find time to speak but Monika was very patient. Paperw... See more
Very quick, open and transparent process. Completing online docs was very straightforward and great follow up from an actual person who took the time to listen for any questions and was very clear on... See more
Company details
Written by the company
Norwich Trust Limited ("Norwich Trust’’) is a direct lender providing unsecured loans to homeowners. We differentiate ourselves from the majority of other lenders by lending solely to homeowners (in England, Scotland and Wales), allowing us to offer competitive rates for our loans. Our loans are suitable for those who have little equity or who don’t want to risk their home with a secured loan. If you are a customer of ours feel free to let us know what you think of our service.
Contact info
Floor 1, Norfolk Tower, 48-52 Surrey Street , NR1 3PA, Norwich, United Kingdom
- 01603 801910
- welcome@norwichtrust.co.uk
- norwichtrust.co.uk
4.8
Excellent
267 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service
October 15, 2024
Unprompted review
Reply from Norwich Trust Limited
Thank you for your review Chris!
Before people think its because i didnt…
Before people think its because i didnt get offered a loan and im being negative ... i got offered one. However 5 phone calls later..4 hours of wasted time.. being scrutinized for every spend on your accounts... asking for joint accounts when they have your credit file in front of them. I wouldnt bother unless you are desperate. You feel like a convict.
October 11, 2024
Unprompted review
Reply from Norwich Trust Limited
Dear Xx,
Thank you for your feedback.
Apologies, we were unable to assist you in this instance.
Unfortunately, we are unable to identify you from the details you have provided, so I can only respond in general terms.
As a lender our assessment of an applicant’s financial position needs to evidence that the amount borrowed is affordable, now and for the duration of the loan. We request Open Banking data, as part of the process which provides a much broader view of an individual’s financial position, than the credit search. This can often display items of credit which are not visible via the initial search.
Throughout our customer journey (via automated communications and direct contact with staff), you should not be informed that your loan is approved (offered) until we have concluded all of the above checks and funds are ready to be released. It is not possible to confirm approval until this point.
If you would like us to investigate this further, please send your information to underwriting@norwichtrust.co.uk (FAO: Brendan Wilson).
Kind regards
Brendan Wilson
Head of Lending
Amazing service and customer oriented.
Amazing service and customer oriented.
Ryan was brilliant and very helpful.
Thank you
October 11, 2024
Unprompted review
Reply from Norwich Trust Limited
We’re very happy to hear your positive thoughts on our service. Thank you Ella
Great experience
Norwhich trust especially ryan was so helpful explained everything so clearly to me went thru it all and understood my situation talked to me like a human being and had compassion I am so glad I choose norwhich trust the hole process was easy and simple to do and couldn't believe how quickly I received funds 1 hour after call I was expecting maybe a week or few days it has took so much preasure off me with worry and now instead of paying out on all different cards etc I have only the 1 monthly.
October 10, 2024
Unprompted review
Reply from Norwich Trust Limited
A human approach to lending is something we pride ourselves on, so we appreciate your lovely review. Thank you
Reply from Norwich Trust Limited
Thank you, Steve, we will pass on your review to Garry and the team.
Very straightforward giving me many…
Very straightforward giving me many options. All risks explained.
October 9, 2024
Unprompted review
Reply from Norwich Trust Limited
We are so pleased to hear we met your expectations, Karen, thanks for your review
Great service
What a service this company provide , one happy settled man tonight and a massive weight off my shoulders , thanks again too Monika she was awesome 😊
October 3, 2024
Unprompted review
Reply from Norwich Trust Limited
We’re very happy to hear we helped with your burden. We’ll pass on your review to Monika and the team. Thanks Paul
Amazing really helpful and explained…
Amazing really helpful and explained the process and gave time to think nothing rushed
October 2, 2024
Unprompted review
Reply from Norwich Trust Limited
It always makes us very proud to hear our customers find our team both helpful and patient. We truly appreciate your comments, thank you Jamil.
Great customer service
Daryl definitely went above and beyond to help me with the application process. Once it was confirmed I received the funds the next day.
September 23, 2024
Unprompted review
Reply from Norwich Trust Limited
We’re pleased to hear you found Daryl exceeded your expectations. We will be sure your comments are passed onto him and the team.
The process was so smooth
The process was so smooth, speaking to Lauren was so easy, she was friendly and so professional, really put me at ease about the process.
September 27, 2024
Unprompted review
Reply from Norwich Trust Limited
We’re very proud of our personal approach to customer service, so it makes us really happy to read such lovely reviews about our staff. Thank you Clare
Applying was so easy and painless
Applying was so easy and painless
And Monika was so pleasant and understanding taking me through the whole process step by step she was courteous and very professional would definitely recommend.
September 25, 2024
Unprompted review
Really helpful and made a difficult and…
Really helpful and made a difficult and embarrassing situation comfortable and made the whole process easy..would defo recommend
September 24, 2024
Unprompted review
Very good and quick service very helpful
Very good and quick service very helpful
September 18, 2024
Unprompted review
Highly recommended
The advisor that helped me was Lauren Hall. She was really helpful friendly and made the process easy from start to finish. She called at the time she said she would each time and was very professional.
September 18, 2024
Unprompted review
Ryan was so helpful and professional…
Ryan was so helpful and professional through the process.
This was my lifeline to help me get back on track financially and without them I don’t know what I would have done.
The customer journey from start to finish was excellent.
Thank you so much and thank you Ryan!
September 17, 2024
Unprompted review
The guys were absolutely awesome!
The guys that processed my loan were absolutely awesome from start to finish 👌...Lauren couldn't complete my affordability check because I didn't have sufficient time on the day...she suggested that we finish some days later as she will be starting her annual leave the next day but I said I would really want to get this out of the way and she agreed to call me from home whilst on annual leave and phone appointment was scheduled for 1pm...and bang!!! @ 1pm the next day my phone rang and the affordability check was conducted and concluded...Stuart King stepped in the next day to finalised the process, within few hours the loan was approved...the best part of these guys, especially Lauren, was the fact that they deal with you as humans not as robots...they try to understand your circumstance and probably step into your shoes...they spoke with empathy and displayed the highest level of professionalism with a touch of humanity!!! Nice one guys, am really pleased!
September 12, 2024
Unprompted review
India was very very helpful and made…
India was very very helpful and made the process easier. Thankyou
September 12, 2024
Unprompted review
Great experience, would highly recommend
Help was provided every step of the way, the process was simple and the ways I could complete the loan were flexible. The staff were so helpful, understanding and proactive.
September 10, 2024
Unprompted review
Simple application process
Simple application process, very polite uk based.
September 9, 2024
Unprompted review
Thank you India
India your amazing thank you so much
1 in a million, calm, collective and takes her time, she need a pay rise or promotion.
September 9, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.