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Review summary

Created with AI, based on recent reviews

Considering 317 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with their orders, frequently encountering issues with delayed shipments and a lack of communication regarding their purchases. Reviewers also reported very slow response times from customer service, with many emails and messages going unanswered. However, some people were satisfied with the quality of the products, describing them as "spot on" and "excellent." A few other people also felt that the delivery service was quick and efficient for certain items, though this was not a consistent experience.

What people talk about most

Order

Customers consistently express strong dissatisfaction with their order experiences. Many report significant... See more

Product

Clients share ambiguous opinions on product. While some reviewers praise the quality of items like... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers express significant frustration... See more

Response time

Users describe significant dissatisfaction with response times. Many customers report sending numerous emails... See more

Quality

Consumers find quality to be positive. Many reviewers praise the amazing tracksuit, the "perfect tees," and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Bought a navy tracksuit about a week and half ago still hasn’t come and ignored my message asking if they’ve forgotten about me . Customer service is iffy , but no doubt that the tracksuit will be goo... See more

Rated 2 out of 5 stars

Ordered on the 29th of November and order has yet to been shipped. Recieved an email two weeks ago saying they are having problems shipping products but have not received any updates since

Rated 2 out of 5 stars

Ok, so the Jeans were delivered but to the wrong address. I updated 'Shop' with my new address but for some reason they chose to use my old one. I asked Nosauce to change the delivery details, whi... See more

Rated 2 out of 5 stars

I ordered on 6 December - had an email to say that they are behind with deliveries and since heard nothing despite emailing and messaging. Very disappointing.


Company details

  1. Clothing Store

Written by the company

Essential basic clothing, keep it simple.


Contact info

2.2

Poor

TrustScore 2 out of 5

448 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 3 out of 5 stars

Still not received my order it’s been…

Still not received my order it’s been over a week it’s hasn’t even been shipped or anything and I sent a email they haven’t replied and they even emailed me asking to give a review when u havent received my order

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality clothes worth the wait

Great quality clothes worth the wait. I've ordered from here once before items were shipped next day. This time a little longer but they kept me informed answered my email. You know what its a new release and black friday there is going to be delays give the company a chance. Overall really happy and will buy again from here. Loving the new black hoodie and jogga 👌

December 6, 2025
Unprompted review
Rated 1 out of 5 stars

Waste of time, waste of money.

Ordered a tracksuit on Nov 2nd. Today is Dec 2nd. About a week ago I received the hoody but I've still only received half of my order. I have tried the live chat and emailed multiple times and had no response at all. Communication is absolutely unacceptable. No idea if I'll receive the other half of my order and I assume it will be hard to get a refund if I can't get a reply. Don't recommend at all.

November 2, 2025
Unprompted review
Rated 1 out of 5 stars

terrible communication

terrible communication! The tracksuit we ordered finally arrived however the top was too big. Took 2 weeks to receive return instructions. Paid for postage back 3 weeks ago, our tracking info shows it was delivered however cannot get hold of anyone and still waiting for a refund.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic!!!!

Purchased for my son, have to say, very impressed! Beautiful quality and fit. Will defo be a returning customer.

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely the worst customer service

Absolutely the worst customer service, nice clothes bad service. Have scammed me as it’s been ages since I ordered still no update on when eta is don’t recommend buying from them it’s bs honestly

I even get email to leave a review for the item I bought even tho I haven’t even received it such a joke

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid!!

How this company is still trading is beyond me. I wish I'd seen these reviews before purchasing. After a few weeks & emails to which I received no response, I decided to ask them to cancel the order. More emails, no refund. Absolutely terrible customer service!

July 6, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY

Shocking.Its been two weeks and my order still hasn’t been shipped. I’ve sent 2 emails asking for an update and no one has replied to me.Do not waste your time/hard earned money on these clowns

November 17, 2025
Unprompted review

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