Nosaucetheplug Reviews 1,278

TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant delays with their orders, with some waiting weeks or even months for items to be shipped or delivered. People also expressed frustration with the lack of communication, noting that their emails and messages often went unanswered, making it difficult to get updates or resolve issues. Some people were dissatisfied with the delivery service, citing problems like items not arriving, incorrect deliveries, or packages getting stuck. Reviewers also mentioned difficulties with contacting the company, experiencing unresponsiveness across various communication channels. However, some customers were satisfied with their purchases, praising the quality of the products and experiencing fast delivery times.

What people talk about most

Order

Customers consistently express significant dissatisfaction with their order experiences. Many reviewers... See more

Product

Consumers have mixed feelings about the product. While some reviewers praise the nice quality of items like... See more

Delivery service

Customers had negative experiences with delivery service. Many reviewers report significant delays, with some... See more

Response time

Clients share negative opinions on response time, with many reporting a complete lack of communication from... See more

Customer communications

Reviewers express significant frustration with the company's contact methods. Customers report being ignored... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Would rate 0 stars if I could. Took 16 days just to receive a shipping email. They are glorified depop sellers who don’t actually have any items in stock, which they take 14 days to “source” while the... See more

Rated 1 out of 5 stars

Do not purchase from this company! Complete scam! Ordered weeks ago and no order has came. Very disappointed boy at Christmas and still no response from my emails. Awful customer service (well just no... See more

Rated 1 out of 5 stars

Disgusting customer service. Ordered some trainers 2 weeks ago still no update on tracking. Numerous emails sent, social media messages and no reply. Only just read the reviews for this company and I’... See more


Company details

  1. Clothing Store

Written by the company

No Sauce The Plug is the No.1 Retailer for UK streetwear with Brands such as Trapstar, Nike, Broken Planet Market and more. Shop with confidence knowing that all items have been independently authenticated by our in-house 'Verified By No Sauce' team of experts. We provide the streets with the hottest items in UK streetwear. If you miss a drop just know No Sauce The Plug will have you covered. You can now build the drippiest of fits from head to toe as we have introduced Jordan's to our product range. The latest and greatest Jordan's will be stocked up on but we can't promise that they will last as they fly off the shelves.


Contact info

2.0

Poor

TrustScore 2 out of 5

1K reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

You or ( DPD UK) are Not able to…

You or ( DPD UK) are Not able to deliver to germany. My two orders haven‘t Even left Great britain, I live in germany (all payed). DPD UK is unable to Hand over the Goods to DPD Germany. Instead, the goods are shipped somewhere in London and then sent back. That is intolerable. I‘m verry Angry.
Two years ago, the goods wäre shipped via royal mail. They also arrived to my address. Strange, DPD can‘t manage that.

March 19, 2025
Rated 5 out of 5 stars

Communication with this company was…

Communication with this company was always quick and efficient , delivery was on time and we was even given approx time to expect it my son was so happy when he got his tracksuit fits great and was a great price also. Thank you

March 19, 2025
Unprompted review
Nosaucetheplug logo

Reply from Nosaucetheplug

Hi Elaine,

Thank you for the kind review, we hope you enjoy your items.

Kind Regards.

Rated 5 out of 5 stars

Mr Sauce is literally the godfather of…

Mr Sauce is literally the godfather of streetwear I recently purchased a central cee syna tech fleece and the material was awesome
There are many goats in the world but their father is MR SAUCE🐐
Love you Mr Sauce wish you blessings may god bless you gg💙🤟🏾

March 24, 2025
Unprompted review
Rated 1 out of 5 stars

❌ SCAM – Avoid No Sauce The Plug!

I placed an order (#33272) over a year ago for a £300 jacket, and I never received it. Their site still says we are preparing your order! Despite multiple attempts to contact them via email and messages, they have completely ignored me.

This company is taking people’s money without delivering the products and refusing to respond to complaints. My bank was unable to help due to the time that has passed, meaning I have been left out of pocket.

⚠️ DO NOT trust this business. If you’re considering ordering from them, think twice—you might never receive your item or your money back.

I am now reporting them to Trading Standards & Action Fraud UK and will be taking legal action. If you’ve also been scammed, I suggest you do the same! actionfraud.police.uk

🚨 Buy at your own risk!

March 21, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered a refurbished black nike tech…

I ordered a refurbished black nike tech fleece hoodie and it said it would take 3-5 work days it's been 2 and a half weeks and it still hasn't came yet hopefully it comes soon and it didn't give me a tracking number so I couldn't check where my order was

March 19, 2025
Unprompted review
Rated 3 out of 5 stars

Bad shipping

I seen a product and it was cheap for its value so i bought it, they said the delivery is going to take 5-7 work days but it took 11 work dayt to arrive. I payed 30 GBP for shipping and taxes only which is almost the price of the thing i ordered. The product was prefect, i have no problems with that but the shipping is very bad.

March 14, 2025
Unprompted review
Rated 2 out of 5 stars

Paid for express delivery twice

Paid for express delivery twice, item showed up two weeks later - so a late Christmas present and birthday present. Emailed several times for refund on shipping and never got a reply.

February 17, 2025
Nosaucetheplug logo

Reply from Nosaucetheplug

Hello,

We're sorry to hear about this experience. Please provide us with your order number and we will investigate this case immediately.

Kind Regards.

Rated 1 out of 5 stars

Worst ever experience

The worst company ever. They completely ignore the request refund. I want to return this “expertly refurbished” tech fleece because I thought it would come in good condition however it came in ripped and stains. Absolutely shocking. And they are ignoring my request funds.

March 1, 2025
Unprompted review
Nosaucetheplug logo

Reply from Nosaucetheplug

Hello,

We're sorry to hear about this experience. Please provide us with your order number and we will investigate this case immediately.

Kind Regards.

Rated 1 out of 5 stars

Order took quite a while to arrive

Order took quite a while to arrive, but was too small, have emailed numerous times to sort refund/return but NO REPLY, would not recommend atall

February 20, 2025
Unprompted review
Nosaucetheplug logo

Reply from Nosaucetheplug

Hello,

We're sorry to hear about this. Please provide us with your order number and we will investigate this case immediately.

Kind Regards.

Rated 5 out of 5 stars

Love the packaging

Amazing packaging fast shipping

February 13, 2025
Unprompted review
Nosaucetheplug logo

Reply from Nosaucetheplug

Hi Mohamed,

Thank you for your review, we hope you enjoy your item.

Kind Regards.

Rated 1 out of 5 stars

BEWARE

BEWARE

IM A REAL PERSON. NOT A BOT. YOUR BETTER OF BUYING ELSEWHERE THAN THIS SCAMMER

They give you a fake tracking number. your probably wondering if you order is coming. NO IT IS NOT. these guys have some sort of system where they can give a tracking number without even posting the actual item you ordered. tried cancelling and they said order has already been processed hence i waited a month and still hadnt come.

BEWARE

February 24, 2025
Unprompted review
Nosaucetheplug logo

Reply from Nosaucetheplug

Hi Karl,

We're sorry to hear this, please provide your order number so that we can look into the issue you are experiencing.

Kind Regards.

Rated 1 out of 5 stars

Scam retailer

Bloody awful, I wish I'd read their reviews before spending £400 of my hard earned. Furious doesn't cut it.

February 9, 2025
Unprompted review
Nosaucetheplug logo

Reply from Nosaucetheplug

Hi Steve,

We're sorry to hear this, please provide your order number so we can look into the issue you are experiencing.

Kind Regards.

Rated 5 out of 5 stars

Ordered a hoodie Friday 7th and it…

Ordered a hoodie Friday 7th and it arrived Friday 14th and provided tracking which was good. item was perfect

February 7, 2025
Unprompted review
Nosaucetheplug logo

Reply from Nosaucetheplug

Hi Jennifer,

Thank you for the nice review, we hope you enjoy your item.

Kind Regards.

Rated 1 out of 5 stars

Don't order from this company twice…

Don't order from this company twice I've ordered first time a £300 trapstar tracksuit for the trapstar letters to fall off they never sorted it out my son wanted to order again I was sceptical but my son wanted to so again a £300 nike tech for them to send a different nike tech that only cost 150 and again they never sorted this out so we basically lost out on £600 worth of clothes and the company just ignore you im going to put reviews about this company where ever I can and let everyone know there untrustworthy

February 16, 2025
Unprompted review
Nosaucetheplug logo

Reply from Nosaucetheplug

Hi Laura,

We're sorry to hear about this, please provide your order number so that we can investigate this issue immediately.

Kind Regards.

Rated 1 out of 5 stars

The worst site ever.I order a pair of…

The worst site ever.I order a pair of pants a mouth ago a it says that now it s leaving the uk.At this point I’ve just lost my money.This is unaceptable.

February 15, 2025
Unprompted review
Nosaucetheplug logo

Reply from Nosaucetheplug

Hello,

We're sorry to hear about this, please provide your order number so that we can look into this for you.

Kind Regards.

Rated 2 out of 5 stars

i paid £5 for next day delivery but came in a week

i paid £5 for next day and it came in a week

January 21, 2025
Nosaucetheplug logo

Reply from Nosaucetheplug

Hi Paresh,

Sorry to see this review. At the moment we do not offer a next day delivery service, we offer an express delivery service which means it will arrive within a day from the date the order is shipped (not the date the order was made).

We apologise again for the delay in fulfilment, we hope you enjoy your item.

Kind Regards.

Rated 1 out of 5 stars

AVOID

AVOID
no goods sent, they don’t reply to emails, I have sent many over the last month! no customer service, absolute shambles of a company.
Avoid !!!

December 28, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Avoid this company. When something is wrong with a item they completely ignore the returns request, leaving you no option but to do a charge back with the bank, it's time and hassle I could have done without and all they had to do was sort the return out.
It seems a common problem and I wish I'd seen the reviews before ordering

January 15, 2025
Unprompted review
Rated 1 out of 5 stars

Cheating

WARNING. DO NOT BUY HERE.
First Order: they cancelled it unilaterally some weeks after the purchase.
Second Order: We paid around 80 eur for a hoodie and when it arrived to Poland they charged 50 euros more.
CHEATERS.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

KEEP IT SIMPLE

I have a good experience with this store.
I have ordered from them 4 times.
Mostly their own brand.
Which i think is the best brand with the best quality!
They answer my emails and fix if there is a problem, from my own experience.
I am very satisfied with the products and will shop more from this store.
Keep it simple!
Luv from Norway

January 14, 2025
Unprompted review

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