Notbranded Reviews 

The quality of products is great, and thw designw ia lovely.

The jewellery is amazing - I couldn’t be happier with my purchase!

I had a small issue with my order because one necklace was missing. However, the customer service responded very quickly, apologized sincerely and sent a replacement immediately without any hassle. Mistakes can happen, but the way they handled the situation was very professional and customer-friendly. I really appreciate the quick and kind support and would definitely order from them again.

Bought a gorgeous ring off their website. Had seen it was recommended to remove during swimming, sweating and showering. I followed the care instructions but within 2 weeks the ring had broken in half. I emailed customer service looking for a replacement as it was within the warranty period but did not get a response. very disappointed with the quality.

One earring already broken in the unopened package, poor quality. Should have listened to the other reviews here who mention that items easily break.

To update, in fairness to them they refunded me with no problems as soon as I alerted them to the issue. Customer Service response was very quick.

I received my package rather quickly, delivered in the mailbox, which was nice. One of the earrings didn't close. I read in the FAQ that this is common and that I should force it, there even is an Instagram video on how to do this. The issue is fixed after several tries, however, it's not a good first impression and I expected better quality. Hopefully the quality (material, color) of the earrings will be better.

I have not received my order two weeks after its been shipped so I emailed support. They responded within minutes. The response was very kind and they investigated my situation. After a few days they sent the shipment again free of charge. I hope this time it will arrive.

I bought a pair of earrings, but for some odd reason they were returned to the sender (I have a 24h concierge, so really not sure what could possibly have gone wrong).

It's not necessarily anyone's fault, but I reached out to customer support and it's now been two weeks without a reply to any of my emails. Not a great start!

——- after a couple of weeks support got in touch and were helpful to post the parcel again and arrived as expected. So changing from 1 to 3. Thank you

Wonderful, one-of-a-kind, and timeless design on every piece of jewelry that adds instant elegance to any outfit. My last order was stuck somewhere for about 2 weeks, so a new shipment had to be arranged. But long before the new parcel even arrived, Manu from the Customer Service did an outstanding job in sorting everything out for me – excellent and friendly communication in a timely manner, just exactly what you need when there is an unexpected problem with your order. I’m a fan! ❤️

Temu quality jewelry. No returns if opened. In packaging looks good but when you take them out they feel extremely cheap. The clasps are flimsy. Two of five pairs I ordered had damage on them. The "glass" is plastic. I only recomend if you like cheap feeling jewelry and want to overpay for it.
But the customer team is good. I reached out and they replaced the damaged pairs, so that is great.

I ordered a pair of earrings, which seemed to have got lost in the post.

Even though it was not the fault of Notbranded at all, they responded to me immediately and offered to send another pair of identical earrings.

The ordered items then arrived (after Notbranded had already sent out another pair) and I offered to return one pair. They told me to keep them both.

Everyone was responsive, kind, helpful and willing to rectify a mistake they they didn't even make.

Their customer service is amazing and completely the opposite to my experience with so many other companies when ordering online.

Great brand, with amazing pieces. Unbeatable prices for the best quality. I’ve been wearing their jewellery for months, in the ocean, the sun, the shower and it never lost color. Best customer service i’ve had in a long time with fast and kind response and proper problem solving.
Will always order again.
xx

1. It started with one earring not closing properly. I had a hard time opening it and couldn't close it easily. I realized you have to push it downwards to close it, but this doesn't really work when it's in my ear because I can't see anything. I politely asked if I could have a replacement, but the response was that the earrings are flexible and I had to squeeze them together, along with an explanatory video. I find that pretty ridiculous, because I pressed for minutes – which, as I said, is incredibly difficult when the ring is already in the earlobe. Eventually, the earring closed, but then it was almost impossible to open again, and I had to pull and tug. I had already tried everything before contacting customer service. It just wouldn't work, and besides, I don't see why I should have to fiddle with it for minutes just to be able to wear the earring.
2. Today, I wore an other pair of earrings I had ordered at the same time, with a pendant featuring small leaves and a green stone. When I got home two hours later, I noticed that the green stone on one of the pendants had broken off and had disappeared for good. Because it's so tiny, I hadn't noticed. Incredibly poor quality – I've had much less expensive jewellery for less money that lasted significantly longer.

I’m really disappointed with my experience. After just 3-4 months, the stone of my €17 ring broke, which clearly shouldn’t happen at that price point.

When I contacted customer service, they responded quickly and were friendly, but the solution offered was only a €5 discount code. Unfortunately, that doesn’t help much, especially when shipping costs are almost as high as the discount itself.

I expected better quality and a more helpful resolution. Based on this experience, I wouldn’t recommend buying from this company.

Received a new hoop when the one received wasn't working. Very fast response, thanks!

Great website with so much choice
Amazing designs that set them apart from other jewellery stores.

I already ordered some jewelry from Notbranded a few years ago. Those are high quality so a few months ago, I ordered 5 more. 3 of those 5 arrived broken and damaged and the other two are also worse quality as the jewelries I had from them from few years ago.
Of course I wrote their customer support, and specifically asked them if they could re-send the broken ones, instead of refund. They didn’t answered, just refunded me.

I was not happy with the gold colour of the ring that I ordered and contacted client service for this. After sending them some pictures, they were understanding and offered me to choose another item. Very responsive, helpful and friendly communication.

One piece came in broken, but customer service handled it really well and quick and immediately sent a new item for free

Lovely jewellery and a very quick delivery to Spain. Great value and very modern jewellery that is lovely to wear