NOTINO UK Reviews 

9,608
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,587 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the competitive pricing and extensive product range, often finding hard-to-find items. Many highlight prompt and quick delivery, noting items generally arrive well-packaged and in good condition. Reviewers often confirm the authenticity and quality of products received. However, some customers experienced delivery issues like late arrivals, missing parcels, or incorrect addresses. Others received damaged or incorrect items, with some reporting missing products. Reviewers occasionally found customer service unresponsive resolving returns or replacements, and mentioned concerns about product authenticity or misleading descriptions.

What people talk about most

Product

Customers had ambiguous experiences with product quality and delivery, with many praising the great products,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising quick and timely... See more

Order

Customers consistently note ambiguous experiences with order, with some reviewers reporting positive... See more

Price

Reviewers highlight positive aspects of price, with many customers praising the great and competitive prices... See more

Quality

People report ambiguous experiences with quality, with some customers praising good prices and quality... See more

Reviews shaping this summary

Rated 3 out of 5 stars

*Update* After my original review, the company did finally make contact and paid a refund. They did offer a replacement but I didn't have the confidence it would arrive. I have given them credit a... See more

Rated 5 out of 5 stars

Just purchased a beautiful gift box containing Oscar de la Renta 100ml and 30ml eau de toilette, also a 100ml tube of body lotion. The fragrance was original which was lovely, as I had previously purc... See more

Rated 5 out of 5 stars

I had an excellent buying experience with Notino. The products I bought were very competitively priced, had been difficult to source elsewhere and they arrived promptly and well packaged. Well done No... See more

Rated 5 out of 5 stars

Among the best places to buy fragrances and beauty products. A huge range of choice and often really good prices that fluctuate quite a lot. Patience is your friend at NOTINO. They are a brilliant com... See more


Company details

  1. Cosmetics Store

Information provided by various external sources

Find the best deals on cheap perfume and aftershave and beauty products at the Notino.co.uk perfume shop. Designer fragrances with great discounts and express delivery. SHOP NOW!


Contact info

3.6

Average

TrustScore 3.5 out of 5

10K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.6

All reviews

(9,608)

1,621 reviews in the last 12 months

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Rated 1 out of 5 stars

Damaged products I have to pay to send back!

Ordered make up from the site. Delivered and very badly packaged which meant the eye shadows were destroyed. Paid for 'priority complaints' but yet to get the items replaced I have pay for the damaged items to be sent back to get more to replace them. Really poor offers of service for an issue they caused by not packaging the items correctly.

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

I rarely leave reviews but I felt this…

I rarely leave reviews but I felt this was justified as I had initially been a bit sceptical but couldn’t find anywhere else to replace the products I had bought in Greece. Delivery was super fast and everything I ordered was great - can’t fault my experience and would order from Notino again.

June 27, 2026
Unprompted review
Rated 1 out of 5 stars

I would not use this company again

I would not use this company again for the following reasons: Perfume was for a gift ordered on 5th june but arrived damaged and on checking batch code I found the perfume was made in 2012 and had a health warning not to be used. I had to chase Refund which took for ever.(was finally refunded on 26th june).
One positive note is the perfume arrived quickly but thats no use if the goods are unsable and are over 12 years old. If they are selling good this old they should at least state this so that customers can understated thats why the goods are so cheap I suppose you get what you pay for!.

June 6, 2026
Unprompted review
Rated 1 out of 5 stars

Missing items in the package

I ordered Old Spice Whitewater deodorant 6 items, paid delivery fee as well. But it seems the people at Notino can only count to 5. Instead of 6, they only sent me 5 items. Upon complaint, I was asked to send photos of the package from all angles, which I did. They offered me a voucher, which I said yes to. And since then radio silence. How difficult is it to count and check what you are packing. I think their whole service is based on this nonsense and done intentionally. The negative reviews are all genuine, I would rather pay a few extra quid and buy from elsewhere, but never again from this dodgy website.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

HOT AIR STYLER

I ordered a hot air styler unfortunately it wasn’t suitable, I contacted NOTINO to return and found the customer service staff very knowledgeable and helpful. I was kept up to date by email at every stage of the return and received a refund no problem whatsoever.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Competitive price

Competitive price, good product that does work as a lash finisher to extend length and curl. Speedy delivery, no issues. This is a press purchase of this product

June 26, 2026
Unprompted review
Rated 1 out of 5 stars

Trust the reviews and don’t use notino

Trust the reviews and don’t use this company. I wish I checked reviews before ordering. I ordered 5 bottles of nail polish they sent them all in box with no bubble packaging so I opened a box full of smashed glass and paint everywhere. Contacted notino who are taking no responsibility and now ignoring me for over a week. Use anyone but this company!

June 15, 2026
Unprompted review

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