NOTINO UK Reviews 

All fine until evri failed to deliver my order...level of customer care after that...zero.
Zero acknowledgement..zero communication...zero refund and zero make up.
If something looks to good to be true it usually is.

Great service, orders/returns dealt with quickly all at a good price under cutting other stores. Definately use them again.

Good price and easy to navigate the website. always love buying from them. Hope my items is delivered on time as usual this time.

Worst service ever. Never using again. Delivery take ages. I've called twice to make sure if they will deliver in 3,4 days as advertised on site. Waste of time and money.
Order 9516903908

SHOCKINGLY TERRIBLE!!!!!!

Blaming EVRI for the issue with the address, despite our address being correct, I’m on first name terms with our Evri driver and he is telling us the parcel has been sent back to Notino because they failed to label the parcel correctly, I rang Notino to request they issue another order ASAP as we are due to go on holiday tomorrow, and they basically told me it’s tough sh## and I have to wait for an investigation to be conducted before they will do anything!!
I ordered items for my holiday, we leave tomorrow, I paid for expedited postage, and now I am out of pocket, and don’t have my items!!
Pathetic company! Pathetic customer service! Won’t ever use ever again!!!!
Swerve them!!!!!

Bottle cup broken even I paid extra for damages but I couldn't find to complain where

I’ve ordered from Notino before without issue, but my recent experience has completely changed how I see them.

The problem is not the website, the range, or the prices. The problem is what happens when something goes wrong.

I’ve had two separate orders go wrong back to back.

The first was a standard return. Notino emailed me on 16 June confirming they had received the returned goods at their warehouse. Despite that, the refund for the £54.69 total still had not been issued after the expected refund period had passed, so I ended up having to open a payment dispute just to try to get my own money back.

The second was a Jean Paul Gaultier fragrance worth £82.39. It arrived in poor condition, with visible marking/damage to the bottle and packaging. I raised it shortly after delivery and sent photos and video when asked.

Instead of making the problem easy to resolve, Notino required me to return it myself. That meant choosing my own courier, paying upfront, and carrying the practical risk of the return. Their email also referred to providing personal bank details for postage reimbursement, rather than simply issuing a prepaid label or arranging collection.

For a damaged/defective item reported promptly after delivery, I do not think that is a reasonable customer experience.

What has really put me off is the amount of effort needed to get clear answers. I have had to keep invoices, emails, screenshots, photos, videos, return confirmations and payment-provider records just to protect myself.

Things can go wrong with any retailer. I understand that. But when they do, the returns and complaints process should give the customer confidence, not make them feel like they are carrying all the risk.

Based on my experience, I would be very cautious about ordering higher-value fragrance from Notino again. If you do buy from them, I would strongly recommend keeping every piece of evidence and using a payment method with proper buyer protection.

easy to order fast delivery and the best price I could find

My order was delivered very quickly and I was kept informed on my delivery date, highly recommended.

All round service was great. Delivery was prompt with everything arriving with out any damage.

Always have better prices and quick with delivery.

Notino has the best prices & great delivery. The packaging was very good.
Highly recommended.

great UI and search/filter features, good deals/promo codes too! I chose this shop over superdrug and boots due to price!

I order NOTINO own Face Fuel box which I thought would be mini pots of Estée Lauder/Lancome/Clinque face creams for using when going away overnight. I paid £5.40 plus £2.99 postage and an .50p for “priority complaints” . When it arrived it actually contained 5 sachets of face cream - given out free in most beauty stores - with the words Not for sale written on the reverse! I contacted NOTINO to be told basically I should have read the small print. I’m furious. Is the sale even legal in the UK ? Has anyone else fallen for this?

Appauling company!!

Take your money send you rubbish and not contactable.

I would strongly advise avoiding this company.
I received a perfume that appeared to have been used, and the fragrance smelled very unpleasant, as though it had gone off. I asked several friends and family members to smell it, and they all agreed that something wasn't right.
The worst part has been the complete lack of customer service. I have emailed the company four times over the last week and a half and have not received a single response. I have also tried calling their customer service number, but every time I am told that all colleagues are busy and the call is automatically terminated.
As I have been unable to get any help or resolution, I am now contacting my bank to request a chargeback.
Based on my experience, I would not recommend buying from this company. Their customer service has been non-existent, and I have been left with a faulty product and no support.

SCAM COMPANY!
I ordered from this company, paid for delivery & on the delivery date I received an email stating "delivery attempt unsuccessful" which was a complete lie as there was someone there all day. I contacted them and was told it was delivered the next day which it wasn't. I am now over a month waiting and still no refund. DO NOT ORDER!

placed an order worth £137 (Order Number: (9516880646). It was supposed to be delivered by Evri on Friday, 26th June. However, it has still not arrived and Evri keeps delaying it without any proper explanation. I have received no helpful update from Notino either. As a paying customer, I expect Notino to resolve this issue with their courier immediately and provide me with a clear update or a full refund.

Bad customer service, takes too long for them to respond. I had severely damaged packages arrive at the parcel shop with open boxes and products missing, orders are always being lost in transit with courier company.

Great product and service