Notino Reviews 

2,369
•
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Amazing website have always wanted order but was skeptical so glad I did my new go to website so fast good prices and the packaging is top notch luv😍

Rated 3 out of 5 stars

I like shopping on your website! But I think it's bad that you don't accept all credit cards. I've tried several times to use my Wize credit card, since I'm from another country, but I can never pay w... See more

Rated 4 out of 5 stars

I love Notino, I am a returning customer. Wide range of products. However I would like to point out that compared to other cosmetic sites, Notino never offers free shipping ( even if I place a high va... See more

Rated 5 out of 5 stars

I’ve bought soooo much stuff from Notino over many years so I guess I might as well give some input. Easily the place I go to when I need (I mean, perhaps “need” is too strong of a word here) perfumes... See more

Company details

  1. Health & Medical

Information provided by various external sources

Find the best deals on perfume and beauty products at the notino.dk perfume shop. Designer fragrances with great discounts and express delivery. SHOP NOW!


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(2,369)

377 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered a product and when the…

I ordered a product and when the package arrived I got something else. I contacted customer service who did not want to acknowledge this and did not want to send me the correct product. Really bad service and won’t ever order from Notino again.

March 14, 2022
Unprompted review
Rated 1 out of 5 stars

They have a longer waiting period for…

They have a longer waiting period for delivery from what they write on their website.
I received a product which was opened previously and was not looking as it should be, their reaction was not professional. The other product was with smashed outer package.

March 8, 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely ridiculous customer service-…

Absolutely ridiculous customer service- they have not refunded me for 2 items I included in the parcel to return and they are claiming they never received it and to raise an issue with the delivery company although there is no proof that the parcel was damaged upon arrival to their warehouse… what kind of bull crap is this company???? Really rude and unresponsive, they do not help at all DONT ORDER

February 18, 2022
Unprompted review
Rated 1 out of 5 stars

Awful customer service

I would rate 0 if I could. Have been trying from December to get a refund for products returned. They are now saying not delivered but I have tracking number stating delivery in December
Worst returns and customer service ever. Do yourself a favour and shop elsewhere.

February 6, 2022
Unprompted review
Rated 5 out of 5 stars

Got what I paid for

Got what I paid for. Not the fastest delivery but they informed about the time and stayed within that time. Was the cheapest on the market for the product I looked for and free delivery on all things. Can't expect day to day delivery on top of that :)

January 28, 2022
Unprompted review
Rated 1 out of 5 stars

Dårlig service

1 gwiazdka: bardzo słaba
Teraz
Dårlig service
It's very bad service. I got machine and after 5sek started was already broken. And it's not about machine because can be something wrong with, but about service. (I need this machine to my work) When I write emails to company they didn't answer. I have send back machine and all information Im still waiting for money back. 😏Don't do shopping here because they are the most bad company. I never got disappointed like that.

January 19, 2022
Unprompted review
Rated 5 out of 5 stars

A very good company

A very good company, the products are cheaper and all available in the same place. I am still shopping here and I am satisfied, I recommend it

January 4, 2022
Unprompted review
Rated 1 out of 5 stars

They don't care about their orders

I have placed an order on 30th of November. Obviously this was a Christmas present. I've received an email that the order has been shipped and got a tracking on the 6th of December. My order has not moved ever since.

I've called the customer service asking what to do, however, they did not really care. I've just received a standard answer and have been told to wait.

I know it's not their fault that the carrier did not deliver, however, when you have a package that's been stale for almost 3 weeks now (and counting), you should know that this package is never going to reach its final destination, nor will it be in good condition.

This is really not what I expect when I spend almost 100 euros. Thanks for the great experience...

December 24, 2021
Unprompted review
Rated 2 out of 5 stars

High shipping cost.

The only reason I offered 2 stars is the cost of the shipping. Many other online shops offer delivery the very next day for only 29kr, but Notino offers next-week delivery for 59 kr. Please think of a strategy to offer customers lower shipping costs, you won't make a profit out of that!!

December 21, 2021
Unprompted review

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