NOTINO IT Reviews 22,092

TrustScore 3.5 out of 5

3.5

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See what reviewers are saying

Rated 5 out of 5 stars

Lovely. They are so quick with their deliveries, the best. And the products are always authentic and beautiful. The site is easy to use/navigative around during your searches for example of products,... See more

Rated 1 out of 5 stars

Previously i ordered from them and the package was fully received. Next time i ordered 3 perfumes the same model total of 160 euros. I received the package torn from one side and only two perfumes whe... See more

Rated 4 out of 5 stars

Good website, I ordered from them several times and everything went smooth most times. Only dealt with the customer service once as they sent a defective product but they refused to accept my return a... See more

Rated 5 out of 5 stars

From the moment I reached out to their customer service team via email, I was impressed by their speedy response. Within a few hours, I received a detailed and personalized reply addressing my con... See more

Company details

  1. Perfume Store

Information provided by various external sources

Fondata nel 2004 da Michal Zamec, la Notino si è rapidamente affermata come uno dei più affidabili negozi on-line di profumi e cosmetici. In poco più di un decennio la Notino si è espansa in 16 differenti paesi, impiega ormai più di 500 persone e ognuno dei suoi clienti riceve un'attenzione e un trattamento personalizzati. La crescita e l'espansione della Notino non sono passate inosservate. La casa madre ha ricevuto diversi premi dalla prestigiosa società di consulenza e revisione Deloitte tramite il programma Deloitte Technology Fast 50 in Europa Centrale, che valuta le 50 ditte tecnologiche, sia pubbliche che private, dalla crescita più rapida. La Notino ha ricevuto questo premio nel 2013 e nel 2014, oltre a ricevere un premio per il fatto di essere nella categoria "Big 5" del programma Deloitte Technology Fast 50. Che cosa rende quindi la Notino diversa dagli altri rivenditori on-line di cosmetici e prodotti di bellezza? Naturalmente offriamo le grandi marche, ma offriamo molto di più fornendo prodotti da tutto il mondo. Dalla Camargue francese alla misteriosa ed esotica Asia, offriamo quei prodotti difficili da trovare che gli altri rivenditori di solito non hanno in stock.


Contact info

You should know

3.5

Average

TrustScore 3.5 out of 5

22K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Dear all

Dear all,
I have been scammed by this company, on January 3 I placed an order for 123 euros, I still have not received my order, I am also asking for my money back but I have not received it back, I have already emailed a few times, the first few times it was said that it was being processed and now that they would investigate it but I still have not heard anything, it is a strange and crazy company, never order from here again

February 16, 2025
Unprompted review
Rated 5 out of 5 stars

Notino has it all

I love the vast array of products, and the shipping is fast. My go-to site for beauty products. Highly recommended!

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Quick delivery!
Ordered Friday late afternoon, it arrived Tue afternoon.
All well packed.

October 15, 2024
Unprompted review
Rated 4 out of 5 stars

Good website

Good website, I ordered from them several times and everything went smooth most times. Only dealt with the customer service once as they sent a defective product but they refused to accept my return and send a new one, so I'd say all is good until there's an issue. I wish they had a more responsive and kinder customer support.

June 4, 2024
Unprompted review
Rated 1 out of 5 stars

Awful client support

I purchased a number of items recently. When the package arrived, one of the items was not correctly sealed in its box and fell on the ground the moment I removed it from the package, smashing as it was a glass container, and all the product was lost. I never asked for money back, just replacement, but they dismissed my request claiming that I should produce a video of the item falling...I found their offer of 1/5 of the price back as a voucher and later 1/2, offensive as they doubted my good faith. Awful.

June 21, 2024
Unprompted review
Rated 1 out of 5 stars

My experience with the company has been…

My experience with the company has been very unpleasant, I ordered twice a product and twice the wrong one was delivered, not only that, post return expenses they don’t cover so one has to pay it, on top of it the expenses of the reture are not refunded!! I’ll never buy from them again.

May 14, 2024
Unprompted review
Rated 1 out of 5 stars

Shipped incomplete and kept money

Shipped an incomplete order but didn't tell me, and also didn't refund until I chased them down and threated to inform the police. They also try to have comments removed and Trustpilot, as with many other businesses then deletes negative reviews.

April 1, 2024
Unprompted review
Rated 1 out of 5 stars

Stay away

I have placed an order for maximum of items which was 10, as I needed few more I did 3 orders, 2 of these has been shipped however with the 3rd order I was told that they are not wholesaler and decided to cancel my order.
Few days later I have placed additional order for mix of items and added my previous missing items. Finally without any information they have shipped 1 item and decided to cancel the other staff without telling me about it, what a service. Do they think they are god and can do whatever they want? Lack of communication, if you run a business and offer items to sale you rather should be happy that you have customers who wants to purchase your products.

October 20, 2023
Unprompted review
Rated 1 out of 5 stars

Waiting more than 5 days

I placed an order the 3rd of June and today is the 9th of June and my package still didn't came.
I never waited so long for my package from Notino and please don't blame the 3rd party GLS cause I didn't place my order by them!

June 9, 2023
Unprompted review

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