Notion Reviews 397

This is my go-to tool for planning and organizing my agency. It’s incredibly versatile: I use it for project management, building client dashboards, CRM, finance, and more. The best part? You can do it all for free.

The only con is that the platform isn’t very intuitive. For example, when it comes to client dashboards, I often run into challenges helping clients understand how to use it effectively.

Digital planner. Great customisable features.

Because I was travelling and forgot to cancel my subscription, notion is keeping my

Of course, they will reply with some corporate cringe below here probably but one thing is certain. I asked them to unlock my spaces to AT LEAST get the data out and they don't want

Basically, they keep my business-critical content at ransom. Absolutely despicable. WIll move to another PM tool and never go back.

Using notion for organizing my life basically.

It used to be better and simpler but I guess the advantage is that its more robust now. Could be a perk for more pro users, im just a basic one. I do like that the interface still manages to be relatively clean and simple but still, sometimes I feel that Notion becomes overly complex in the amount of functionalities

I find Notion really useful for taking down notes, and creating useful databases. It also helps me to be organized as well - I use it to make lists of what I need to do.

Best of all, you can create as many pages as you need - for free, with all the features you need. I recommend this app to everyone, especially those who need to take notes or plan. It also has AI, which can be really useful too if you need it to help you while you use the app.

Offers a lot of things for free, with a Freemium economic model that is optional, which makes you want but does not restrict you. A good balance in my opinion: bravo

As a dedicated user of Notion, I am deeply dissatisfied with their response to a legitimate refund request concerning mistakenly added workspace members. Despite providing ample justification and acting promptly upon realizing the issue, Notion declined our request, hiding behind a rigid 72-hour policy.
Their refusal to issue a refund disregards the exceptional circumstances we outlined, including the lack of activity from the mistakenly added members and the delayed awareness of charges due to limited notification methods. This approach is not only inflexible but also inconsistent with the customer-focused image they portray.
We expected a more understanding and solution-oriented response, especially as loyal users. Unfortunately, this experience has left us questioning Notion's commitment to customer satisfaction and goodwill.

As the CEO of a company that has relied on Notion as an integral part of our operations, I must express my profound disappointment with their handling of our refund request. Despite providing detailed evidence that additional members were mistakenly added to our workspace and subsequently removed, Notion has refused to issue a refund, citing rigid and inflexible policies.

While we respect the terms outlined on their Plans and Pricing page, their approach fails to consider the good faith efforts we made to rectify the mistake promptly. We only became aware of the charges upon reviewing our credit card statement, a delay caused by their lack of proactive notification mechanisms. Their refusal to accommodate such genuine situations raises serious concerns about customer service and satisfaction.

As a long-standing subscriber, we expected better support and understanding from Notion. We hope this feedback prompts them to reconsider their policies and adopt a more empathetic approach to addressing customer concerns.

Whilst we originally had very high hopes for this product, and used it well professionally and personally for nearly two years, it has declined rapidly into a platform that force-feeds you the usage of a really lacklustre AI, that then offer a free platform that's seemingly purposely built to bait you into paying by unexpectedly locking all of your data in read-only until you do.

The AI features have been added to more and more parts of the UI over time, to the point where it was put in where other UI elements used to be, resulting in frequent accidental clicks due to muscle memory. This then immediately starts the AI engaging with you, which a) means your data is now shared with it, and b) you're dragged off what you were doing, for a most likely incorrect answer. They also removed the option to disable the AI from the free and even paid plans, for some odd reason, and now you have to jump through hoops with their support platform.

As for the free plan. It is free for collaborative use as long as you use less than 1000 'blocks', however, as of recently;
They removed the ability to tell how many blocks are used - seemingly to bait people into using them and ending up in this stalemate position.

They allow people to delete items to free up blocks, but only until they hit this (newly invisible) quota, then they lock their data read-only until you pay.

They give no credit to any user in this situation also having paid workspaces and wanting to keep different sets of data separated. Eg we pay hundreds per year for my wife and I to have one workspace with unlimited, but we use that for our professional projects, so used a free one for our house activities like tasks and shopping lists. Same users, just a different workspace.

They implemented an auto-delete feature for trashed items where the UI says old items will be deleted, but items trashed before that date actually don't get deleted.

They don't have a 'empty trash' button, so users have to painstakingly manually remove things one by one if they want any hope of staying on the 'Free' tier at all.

The UI shows the trash as empty once you remove enough items, another baiting tactic, so you may think that you've cleared the trash and freed up blocks (since now you cannot check), however, if you close and re-open Notion you'll find the trash is full again!

They seemingly remove the warning about approaching the block limit, likely related to not showing it any more, so people don't know when to start paying more attention.

Be warned!

Its ok to use but when it comes to renewing, and you want to downgrade you literally can't until you pay the bill for the a.i that you are trying to downgrade from. If you try to remove the a.i first it says 'pay your invoice first' - a circlular loop of hopelessness that has just seen me pay for a year for something I don't want just so I can have the basic notion. Five a.i generated generic emails from them none of them understanding what was happening and just telling me to remove the a.i from my account. I explained it wouldn't let me till I paid the bill (that included the next year of a.i). Awaiting a refund of £100 - fingers crossed. now looking at other solutions.

Their entire app is setup in a way that's confusing, so be on guard they don't keep charging your "workspace" even if you no longer have an account. It's deceptive. Their customer service is condescending and not very helpful.

For me, Notion is the most versatile Company Management Tool there is. It needs some time getting used to, to make full use of its potential. But then, it is just a joy to work with every day. They even have Notion Calendar, which is great, and Notion Mail will come soon. I am sure this will bring my productivity to a whole new level. Tasks, Meetings, Mail all in one platform. A dream.

Terrible customer service. They make it very easy to accidently upgrade to expensive business plan with single misclick which charges your card immediately. Customer service is then very slow to respond and incompetent and refuse to give back full refund.
Would be a good platform if customer service was not terrible

Free version AMAZING. Life changing.

Hard to see why this is better than alternatives for notes and connections between notes. Would rather use something cleaner and more straightforward like Apple Notes / Google Docs / Obsidian at most for all the interconnected notes.

I started using notion around a few months ago.

I use it for basic tracking of projects and organising each of these projects.

It has been thoroughly useful to have all this is one place, seamlessly cross platformed (android phone, iPad and Chromebook).

I also contacted recently regarding the lack of pinch zoom ability on iPad app, not a deal breaker, but wondered if there was a bug. Customer service was 100% excellent. They replied with thoroughness and although the feature is not available they put in a vote for the feature to be added.

notion has without a doubt helped me towards achieving my projects

The product is amazing, but if you have a problem, customer service is one of the worst I've seen.