Not Socks Reviews 259

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

I wanted to buy a niche DIY book nook and an oodie hooded blanket as gifts for my long-distance girlfriend's first visit to New Zealand. Both items were from US-based websites and came with high shipp... See more

Company replied

Rated 1 out of 5 stars

If I wanted a crappy knockoff, I'd have bought from wish. The picture looked great, was excited to receive. Very disappointed when what I got was a cheap shoddy knockoff of the product photographed.... See more

Rated 5 out of 5 stars

This place has never let me down. Great bargains and super speedy delivery!! I live in Auckland and because of lockdown and courier backlog I wasn't expecting my goods for about 10 days, especially... See more

Rated 5 out of 5 stars

I have bought several items at different times, and each purchase has been very simple and easy, and deliveries have always been very prompt! There are many products to choose from; fantastic for tha... See more

Company replied

Company details

  1. Gift Shop
  2. Hobby Store

Information provided by various external sources

Not Socks is New Zealand's #1 ranked online gift store. We have hundreds of gifts ideas for any occasion and because they're all in-stock, they're dispatched from our warehouse within 24 hours. Take the stress out of gift buying with the very best gifts from NZ & around the world.


Contact info

3.6

Average

TrustScore 3.5 out of 5

259 reviews

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Rated 5 out of 5 stars

Top service!!

When I need to purchase any gifts or things I need, I always think of Not Socks. I have been purchasing from this company multiple times (Yes, I love shopping..) and I am always over the moon with the different items you can purchase to the prices and the super fast shipping!! Highly recommend, keep up the awesome work!

December 13, 2019
Unprompted review
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Reply from Not Socks

Hi Nicole, Thank you so much for taking the time to leave us such a lovely review! What we do means a lot to us so I will pass your feedback on to the team. Thanks again and have a lovely Christmas :) Cheers, Katherine

Rated 5 out of 5 stars

First time purchaser

First time purchaser. I had a pool floatie emergency and Not Socks had outstanding customer service and made sure I got them the very next day!
Such a great price, and so easy to order. I will definitely be making more purchases!
Sites like this normally charge the world for these amazing products, so it's so refreshing to see amazing deals on great quality products.

February 13, 2019
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Team is super fast replying, friendly and super competent. Their products are also great and good quality. Thank you

October 9, 2018
Unprompted review
Rated 5 out of 5 stars

Efficient, REAL people.

Efficient, website easy to use. Friendly REAL people if you need to call.

June 17, 2018
Unprompted review
Not Socks logo

Reply from Not Socks

Thank you for taking the time to leave us such a lovely review, Leone.

Many thanks,
Kat

Rated 5 out of 5 stars

Best customer service experience ever

I've had probably the best customer service experience ever.
The amount of care, understanding, will to help (and actual help) was just outstanding!
Wish more businesses could operate in this fashion.
In particular, I want to thank the staff member Alix, who throughout the whole process of the purchase-dispatch-delivery-receiving has been nothing but amazing: guiding, aiding and solving an urgent and quite complicated request. All that in a responsible and yet cheerful manner.

Kudos and keep up the great work.

June 14, 2018
Unprompted review
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Reply from Not Socks

Thank you so much for this wonderful feedback, Gary - I'm so happy we could help you to give your girlfriend a special birthday. Please get in touch if there's anything more we can do for you in future. Thanks, Alix :)

Rated 4 out of 5 stars

Great product

Great product, fast service!

May 30, 2018
Unprompted review
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Reply from Not Socks

Thanks for the lovely review Sophia :) We really appreciate it.

Cheers,
Katherine

Rated 5 out of 5 stars

Great products.

Great products.
Such quick delivery! Couldn't believe it when my parcel arrived the very next day.
Will definitely be shopping here again.

May 27, 2018
Unprompted review
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Reply from Not Socks

Hi Marie,

Thank you for the great review - I'm so glad you're happy with everything.

Many thanks,

Alix

Rated 5 out of 5 stars

Makes shopping easy and fun

Interesting gift choices and items are beautifully gift wrapped on request. Quick delivery too. Ticks all the boxes!

May 27, 2018
Unprompted review
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Reply from Not Socks

Thanks for the great review, Sharyn :) I'm so glad we can help.

Kind regards,

Alix

Rated 5 out of 5 stars

Great products

Great products, great service, fast delivery. Couldn't be happier. Thanks.

May 26, 2018
Unprompted review
Not Socks logo

Reply from Not Socks

That's so great to hear, Jo. Thanks for taking the time to review us.

Kind regards,

Alix

Rated 5 out of 5 stars

always great products

always great products, always great service, thanks

May 24, 2018
Unprompted review
Not Socks logo

Reply from Not Socks

It helps we have such great customers! Thanks so much for reviewing us, Nicole :)

Alix

Rated 5 out of 5 stars

Awesome

Awesome. Great prices, great range, quick delivery, fantastic customer service.

May 23, 2018
Unprompted review
Not Socks logo

Reply from Not Socks

Thanks Nico - really appreciate your wonderful review :)

Alix

Rated 5 out of 5 stars

Easy ordering

Easy ordering, gift packaging was really nice. Very happy with my purchase

May 23, 2018
Unprompted review
Not Socks logo

Reply from Not Socks

That's great to hear, Nicola. Thanks so much for your review.

Kind regards,

Alix

Rated 5 out of 5 stars

Wonderful

Awesome service - in the mail within hours.
Well packaged.

A great range of interesting products

May 22, 2018
Unprompted review
Not Socks logo

Reply from Not Socks

Hi Roisin,

Thank you so much for taking the time to review us. I'm so pleased to hear you're happy with everything.

Kind regards,

Alix

Rated 5 out of 5 stars

Loved the ease of ordering online from…

Loved the ease of ordering online from not socks.... And the very fast delivery.... Will definitely be ordering more in the future

May 22, 2018
Unprompted review
Not Socks logo

Reply from Not Socks

Hi Kathryn,

That's great to hear! We look forward to helping you out with future gift requirements :)

Kind regards,

Alix

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