Noun Naturals Reviews 

182
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 146 reviews, reviewers had a great experience with this company. Consumers frequently praise the natural ingredients and gentle formulas that leave hair feeling exceptionally soft, clean, and deeply nourished throughout the entire day. People also love the refreshing scents of the shampoo and conditioner, noting that the items perform wonderfully without leaving any heavy residue behind. However, some reviewers were not happy with the delivery service, mentioning extremely long waiting times and delayed shipping updates lasting for several months. A few other people also felt that customer support was unhelpful and unresponsive when trying to resolve problems or get updates on missing packages.

What people talk about most

Product

Clients share positive opinions on product quality, noting that items like the shampoo and conditioner leave... See more

Quality

Customers consistently note positive experiences with quality, praising the high-performing natural... See more

Order

Users describe ambiguous interactions with order, highlighting a stark mix of frustrating delays and positive... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting mixed opinions among consumers. While... See more

Customer service

Customers had ambiguous experiences with customer service, reflecting highly mixed opinions. While many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Fast delivery, but when i used it for the first time today, my hair felt squeaky clean after using the shampoo, and my fingers why like grippy in a dry way.

Company replied

Rated 5 out of 5 stars

I absolutely love Noun Naturals! The shampoo and conditioner leave my hair feeling super clean, soft, and healthy without any heavy residue. The beard butter is incredible — it keeps my beard soft, mo... See more

Company replied

Rated 5 out of 5 stars

Before using noun, my moms hair used to fall off frequently and we tried many shampoos and oils but it didnt work but when I got noun, my mom tried it out and loved it and she has always been ordering... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Life-Changing Haircare — Like a Blowout Every Time! I’ve tried so many natural brands, but Noun Naturals is truly on another level. The shampoo and conditioner are beyond amazing whe... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Hair Product Store

Written by the company

At Noun Naturals, we take pride in being one of the world’s leading manufacturers of natural and organic hair care products. Our mission is simple: to create the highest-quality products that meet the rigorous ISO 16128 standards for natural and naturally derived ingredients. We believe in transparency, quality, and offering our customers the best in natural hair care. If you've experienced any issues with your order in the last three months, please reach out directly to admin@nounnaturals.com, and our dedicated team will make it right. We're here to ensure every experience with Noun Naturals is nothing short of amazing! Thank you for being part of our journey. We truly appreciate your support! Noun Naturals – Elevating Natural Hair Care, One Bottle at a Time


Contact info

3.9

Great

TrustScore 4 out of 5

182 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.9

All reviews

(182)

146 reviews in the last 12 months

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Rated 3 out of 5 stars

Products smell amazing but…

Products smell amazing, however The Bottle could have more, Paying $18 for a little ass bottle of 8oz, Come on dude yall should already have good ass margins with that price, at least put a decent amount to it dont be that fing greedy, had to buy 4 Conditioners off-rip, and like i said they feel nice and smell amazing, but if that doesnt change i will be going back to Native, come on guys dont be that greedy, yall know damn well yall can get a more decent sized bottle like 16oz even if it raises the price a lil, do better. We are men and we dont spend money on beauty products like women do, we need conveniance also, and mainly.

March 4, 2025
Rated 5 out of 5 stars

The product is absolutely amazing

The product is absolutely amazing. I bought the shampoo and conditioner and the balm. The balm is such incredible hold, lasts all day and the scent of the products is so satisfying and soothing. I highly recommend this product! The shampoo and conditioner leave the hair feeling healthy, clean and refreshed!

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Best Products on the market

I’ve been using Noun Naturals products for years now, awesome seeing how much they’ve grown, and they’re shipping way faster now. Don’t know what some of these things reviews are talking about “scam”, these guys probably would rather their Arm and Hammer shampoos from CVS. Hyped for the new stuff they’ve teased on socials!!!

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing products

Finally got my order from noun. They can get backed up during the holiday season but the products are worth the wait!

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

Let’s goooo got my shampoo!!!!!

Let’s goooo got my shampoo! Finally there back to their normal shipping times.

February 26, 2025
Unprompted review
Noun Naturals logo

Reply from Noun Naturals

Lets go Rolando! Thank you for sharing your feedback and review. I really appreciate you sticking with us during those insane growth periods we've been experiencing.

Rated 5 out of 5 stars

Just got my stuff it’s amazing :)

Just got my stuff. I know they were delayed because of working on new products and manufacturing. But they were super communicative with me and letting me know what was going on. Can’t wait for their new products to get released.

February 13, 2025
Unprompted review
Noun Naturals logo

Reply from Noun Naturals

Hey Leda, really appreciate you saying that. I know the delay wasn’t ideal, so it means a lot that you recognized the communication and what we’ve been working on behind the scenes. Excited for you to try what’s coming next.

Rated 1 out of 5 stars

They SCAM their customers

I ordered something two months ago, and they've totally ghosted me despite my repeated attempts to contact them. Their social media is flooded with other people complaining about the same thing – no shipping and no answers. This company is a scam don't buy from them

January 30, 2025
Unprompted review
Noun Naturals logo

Reply from Noun Naturals

Hey! We sincerely apologize for the inconvenience you've experienced. Due to an unexpected supply chain issue, we received over 20,000 notifications in a short period, which may have caused your support ticket to be accidentally marked as resolved. We did our best to notify all our customers via email and SMS, but it appears we missed connecting with you directly—our sincerest apologies for that.

We’ve been in business for over 8 years and truly value our customers' trust. While hiccups can happen, we are committed to making things right. Our supply chain issues have been fully resolved, and our team is ready to assist you.

Please reach out to us directly at admin@nounnaturals.com, and we'll prioritize resolving your order. Thank you for your patience, and we look forward to making this right for you!

Rated 1 out of 5 stars

Do not order from this company

Do not order from this company. It appears to be a fraudulent company. I ordered over three weeks ago. They have not responded to any emails asking about my order. There are many people whose reviews show they have experienced the same thing. I am going to report this company to the FTC (google report fraud FTC) If you live outside of the USA you can report them to econsumer.gov. The more people report them the less people get scammed.

January 2, 2025
Unprompted review
Noun Naturals logo

Reply from Noun Naturals

We sincerely apologize for the experience you've had. Due to an unexpected supply chain issue, we received over 20,000 notifications within a short period, which may have led to your support ticket being accidentally marked as resolved. While we sent out notifications via email and SMS to keep everyone informed, it’s clear we fell short in connecting with you directly—our sincerest apologies for that.

Noun Naturals has been around for over 8 years, and we’re grateful to have earned the trust of over 600,000 customers. Unfortunately, our new Trustpilot account does not display our previous reviews, which we know could help ease concerns during this temporary hiccup. Rest assured, our supply chain issues are fully resolved, and our team is here to help.

Please email us at admin@nounnaturals.com, and we will make resolving your issue our top priority. Thank you for bringing this to our attention, and we appreciate your patience as we work to make this right.

Rated 1 out of 5 stars

Don’t order anything from Noun…

Don’t order anything from Noun Naturals! You will never receive your order.
I have been waiting for more than a month and never received anything. They register the package with USP, so it looks like the package is on its way, but the package is never shipped. When you try to contact them, you only get an auto reply saying that they are very busy.
They promise you 30% discount, but all you get are scam text messages!
This is a fake company and you will loose your money if placing an order!

December 20, 2024
Unprompted review
Rated 1 out of 5 stars

ordered 24 nov and its 20 dec and still…

ordered 24 nov and its 20 dec and still waiting. ups tracking says its stuck in secure facility and i have messeaged, emailed and tried live chat to get hold of someone at noun naturals to sort this out but no luck at all.
do not order from this company

December 20, 2024
Unprompted review
Noun Naturals logo

Reply from Noun Naturals

We sincerely apologize for the delay and the frustration you've experienced. Due to a significant supply chain issue, our operations were a bit of a mess, and it’s clear this has impacted your order. We understand how disappointing it is to wait this long without clear communication—this is not the experience we want for our customers.

The good news is that our supply chain issues have now been fully resolved, and we are actively working to address any outstanding orders. Please email us directly at admin@nounnaturals.com, and we’ll make it our priority to get your order moving and provide you with an accurate update.

We truly appreciate your patience and hope to make this right for you.

Rated 1 out of 5 stars

Delivery options seemed excellent 4-6…

Delivery options seemed excellent 4-6 buisness days I purchased Thursday 12/12/2024 it still hasn’t been shipped no updates just the original email after I paid €80 to say they received my order I seen on other social media platform other people having the same problem

December 12, 2024
Unprompted review
Noun Naturals logo

Reply from Noun Naturals

hey looks like we took care of it! Please reach out to us directly at admin@nounnaturals.com, and we’ll make sure your order is prioritized. We truly appreciate your patience and understanding, and we’re grateful for the chance to make this right if we already did not

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