I was absolutely gobsmacked at how seamless, yet informative the process was. All my major outgoings reviewed and savings instantly identified. Currently saving approx £100 per month on utilities alon... See more
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Review summary
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Reviews shaping this summary
Honestly....recommend! An almost eerily efficient service that just does what it says. In a world where we are all used to bad service this was a revelation. I saved £244 effortlessly. Nous is now che... See more
So so impressed with Nous. I’ve changed my energy tariff, broadband and two mobiles. On track to save £1500 and we had thought we were on good tariffs before! Nous manage all the changes and are s... See more
Everything was sorted for me, great to have the option to have a part or leave it completely to the team. Was all done super fast and was very happy with how I was updated throughout the whole proce... See more
Company details
Written by the company
We're helping households get smart and stay vigilant to the cost-of-living crisis.
Contact info
Farringdon, EC1R 3BW, London, United Kingdom
- support@nous.co
- nous.co
4.7
Excellent
732 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
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Simple and easy!
Everything done for me - super simple process. Great communication. Would recommend!
June 8, 2026
Unprompted review
Communication is brilliant- swift and…
Communication is brilliant- swift and efficient. Some snags with two Internet providers bring switched to at once, but quickly sorted and money saved. Will use again.
June 10, 2026
Unprompted review
Brilliant
Brilliant. Easy and smooth. Great communication and switching to new product as well as cancelling old provider :) would recommend!!
June 9, 2026
Unprompted review
Nous sits in the background and quietly…
Nous sits in the background and quietly deals with those recurring perplexing tariff renewals that keep re-occurring. It saves a quite a bit of stress, time and money. I would recommend to anyone who is fed up with this cycle of tariff renewals.
June 8, 2026
Unprompted review
Awful- do not use
Awful- do not use. They offered £5 for signing up. The sign up process if long and invasive including access to your email and bank account details. I completed the sign up and didn't receive the £5. I messaged them and they said the offer was withdrawn- although I can see other people received the £5 in the last 24 hours so that seems like it isn't true. I asked to make a formal complaint and thought it would actually be investigated but just received a message back saying too bad and the complaint was closed. No investigation at all.
June 10, 2026
Unprompted review
Reply from Nous
Hi Rachel,
We’re sorry you’re unhappy with the outcome.
To clarify what happened, your first message to us was that you had signed up in the hope of being paid a £5 cash bonus, which you had not received. This was due to the fact that you were not eligible for the reward due to not meeting the required criteria. In addition, we reserve the right to withdraw the promotion after identifying misuse of the offer.
Our team explained that the promotion was not available. You then raised a formal complaint, which was reviewed in line with our complaints process, including escalation to our Head of Operations. The complaint was not upheld.
We appreciate that this is not the answer you wanted.
Thanks,
The Nous team
I barely made any effort
I barely made any effort scouting for better deals - Nous found one for my energy bills, informed me, paused when instructed to, then activated it when I gave my approval. The whole process was really smooth, would definitely recommend.
June 9, 2026
Unprompted review
Super quick service and prompt at…
Super quick service and prompt at answering any questions
June 9, 2026
Unprompted review
Nous sorted an energy switch for me…
Nous sorted an energy switch for me without me having to do anything other than approve it. Moved to a new tariff saving me money 👍
June 8, 2026
Unprompted review
It's been easy to get savings with…
It's been easy to get savings with Nous. Expert help with any queries I had. No pressure . All in all, a good experience
June 9, 2026
Unprompted review
Really simple with impressive cash back…
Really simple with impressive cash back and Savings to be made. Doesn’t make sense NOT to try it! Love to hassle free process and options to be more or less involved in the decisions.
June 8, 2026
Unprompted review
Great experience
Great experience. Easy instructions and replied to any questions immediately. Switch was so easy. Highly recommend
June 4, 2026
Unprompted review
Have save a lot on bills and not had to…
Have save a lot on bills and not had to do anything amazing customer service when I have questions 10/10
June 8, 2026
Unprompted review
A very helpful service!
A very helpful service which help me find cheaper deals on energy, my mobile and broadband. With the cost of everything rising, this app is something I would definitely recommend to people to use.
June 1, 2026
Unprompted review
Very easy to switch and seems to have…
Very easy to switch and seems to have saved money!
June 3, 2026
Unprompted review
Very easy to use
Very easy to use
Would have been useful to know about one month premium service being free for first month as I thought I’d entered a paid subscription.
Also, once I’d committed to the deal, my monthly payment increased by £30! And I was expecting a drop of a similar amount so don’t know what happened there
June 2, 2026
Unprompted review
Reply from Nous
Hi Catherine,
Thank you for sharing your feedback about the free trial not being as clear as it could be.
In terms of your monthly payment increasing, it sounds like the estimate of your energy usage might have been higher than your actual usage if we didn't have a copy of your bill - but if you can get in touch via Whatsapp or by emailing support@nous.co we'll be able to look into this further for you.
Nous informed me about decisions at…
Nous informed me about decisions at every step of the way when having to switch to a new energy deal (which they found) and I didn’t really need to do anything. Can recommend.
June 8, 2026
Unprompted review
Very supportive in helping me find the…
Very supportive in helping me find the best energy company/tarif and managing by bills and payments
June 8, 2026
Unprompted review
Nous make everything simple and easy…
Nous make everything simple and easy and always get back to you quickly. Great service
June 5, 2026
Unprompted review
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