Nova Insurance Reviews 246

awful company very rude phone manner and unhelpful
tried to charge me £200 more for a policy taken out 3 days earlier then when I said no they said was a mistake yet the same price showed every time I put details in the online site .
was told no defiantly need another £200 or you have no insurance so requested to cancel policy was assured no fee and full refund but 2 months later after numerous calls and emails got refund minus £104 so have emailed again for breakdown of costs and have contacted insurance ombudsman - DO NOT USE THIS COMPANY AT ANY COST NOT WORTH THE HASSLE

Simple issue free enquiry at that point prompted an approach being taken out. Extraordinary client care aptitudes and happy to work with you.

I have been using NOVA for a few years now.
They handle all my fleet insurance, building and Public Liability insurances.
I chose them as they were the type of company that you call up and speak with a person without an automated system. I always seek out these sorts of companies as they deserve my money.
I COULD NOT BE HAPPIER WITH THEM.
They are personal, they email me directly when it is time to renew anything and have been able to negotiate fleet insurance after having many claims on our vans.
They have filled in 3rd party paperwork for me on numerous occasions at no extra charge and I have a dedicated person that is my GO-TO when I need them.
Sad to see all the negative reviews.
Not my experience at all! EVER!

Disgusting company. Canceled my insurance quote and has not returned the money for more than two months. more 300£. Do not reply to phone calls or emails. Beware of this company.
Sorry I can not put 0 stars.
in a few months .. about 7 ..
returned half of the money. Do you think it would be expensive if you were somewhere in an uninsured car? I think the price is ok. Disgusting company

Very bad quote a price then add on hundreds of pounds. Do not reply to phone calls or emails

Totally hassle free process from start to finish and second to none customer service especially from one Nathan Taylor.

I wish I could give this company minus stars, the worst customer service and company I have ever come into contact with. Disgusting.

Had to rewrite this as the company got offended by my comments and felt it was to harsh. So here it is again as 'nice' as possible.

Avoid this company and save yourself the hassle and unnecessary costs.

Although they may appear the 'cheapest' in comparison sites by far, there are So many hidden charges that they add on afterwards. Should have reviewed the reviews online before I took out a policy with them. Will never make that mistake again. Initially I made a genuine mistake on the details and was told it would take my insurance up another £250. Although when I ran a new quote it made a £45 difference. I said I wanted to cancel but then that would cost me over £100 due to 'admin' charges etc, so basically stuck and at a loss either way...

Customer service team is really poor and have no care whatsoever. Sales team pushy to get sales but after the sale has gone through, they are no longer responsive.

Renewal letter comes and they really think that I would opt to renew again LOL (another hidden charge of course if you don't cancel in time as it's automatic). Apparently they search for the best deal but somehow they are £500 more than last year even with an extra years no claims to my name. They got lucky with last years policy, never again...

Would give them 0 stars if there was that option, 1 star is being very generous.

I did a van insurance quote on gocompare and nova insurance came back cheapest at £700 so I paid £87 deposit.
The next morning I got a message to call. I called and we went through the policy and they said I can't use my no claims bonus from the car which then meant a new quote.....it doubled to £1400 which I said no so they cancelled....saying I would after pay £60 cancellation fee out of deposit.
I have spoke to a couple of customer service people and they are well trained in this scam. I have still not received the remainder of my deposit of £27.

Offered a policy on a comparison site, took my money. Following day was called as a routine check of details. Was told that my quote was incorrect and an additional £200 was required. Cancelled my policy with no charges. Was advised that I would get a refund within 5 days. 10 days later still no refund. I have now been advised that I can not get my refund until 3 days after the policy is due to start. By this time they will have had my money for a month.
UPDATE. They still haven’t returned my money 10 days after my policy was due to start. I am going to open a dispute with my credit card company and speak to the Financial Conduct Authority.

Finally paid money owed to me after TWO MONTHS. But alas and surprise surprise, underpaid. i wont say how much as they have complained to trustpilot, but I really cant be bothered. What a disgraceful company. Plus I had to keep chasing.Reading other complaints these complaints are common place(this review has been toned down because Nova complained). poop.

efficient and helpful, got the best quote through John Forbes - great service would recommend

Nova Insurance and John Forbes in particular gave excellent service, followed up an initial quote enquiry and were helpful, courteous and very easy to deal with.i will go back to htem for further insurance quotes.

The worst insurance company i have ever dealt with, took money out of my account within minutes but waiting 3 week for the money to be refunded, get told a different date each time I phone up. AVOID

If I could I would give you no stars. My recommendation to anyone looking for insurance to look somewhere else. Worst company ever. You only there to take people's money.

Lowest of the low. Never received any documentation. Stops you from quoting policy number to complain on this website? They get you to go with them, low quote, wait til your current insurance has finished then send text saying they will cancel your insurance unless you pay more. They do this with many people. And when you say you will stick to your own insurance company they start with the threats. You won't get a refund, high cancellation charges, etc. When you say you will report them they laugh and tell you you are wasting your time! Check out what other people say on google maps etc. Notice how many times they try to block genuine reviews on this website as well. AVOID at all costs.

Reply to their reply. The quote I asked for was under the section "Courier Insurance". Their reply, like most of what they say is a pack of lies. Just look at their reviews, especially on Google Maps.

It's the first time I've dealt with Nova Insurance and I was very pleased with their Customer service. They provided a competitive quote and the person I spoke to, John Forbes, was very helpful and informative.

John
was completely wonderful
extremely most helpful person in his field of work and have given him other work due to his great efforts
thank you

Excellent service renewed insurance for two motors today with Ross Arbuckle very helpful many thanks.

Sarah banks at nova was so helpful ‘ I highly recommend nova insurance ‘ and thank you Sarah for your excellent service