NOVACAR Reviews 

188
•
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

We arrived very late in the evening because of several flight delays and cancellations, but were comforted by the excellent servicemindedness of the employees. In spite of having worked very very l... See more

Rated 1 out of 5 stars

Worst ever experience. The company has no manners at all to speak to customers. They don’t reply once the booking is made. Had booked a car with them and the server went down. Didn’t refund the money... See more

Rated 5 out of 5 stars

After the first rent from Novacar Antalya, I become their permanent customer since all processes are so quick and the cars are pretty new. All the staff including Berkay Bey and Emine Hanım are so kin... See more

Rated 5 out of 5 stars

I was picked up fast for the shuttle coming and going. I received my car in 15min of arriving to the rental center. The staff was pleasant and they had water and tea available while you waited. I reco... See more

Company details

  1. Car Rental Agency

Written by the company

Novacar, is serving at the biggest airports in Turkey, is a well known car rental company located in Turkey. The focus of our brand is %100 Customer satisfaction.


Contact info

3.9

Great

TrustScore 4 out of 5

188 reviews

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3.9

All reviews

(188)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service and Helpful Staff

I rented a car from izmir adnan menderes airport. their office was not inside the airport, but when I reached them by phone, they picked me up from the airport by car and took me to their office. The staff in the office are friendly and helpful. Vehicle was clean and new. I did not have any problems during the rental period. The process of returning the vehicle and the return to the airport took a very short time.

July 1, 2023
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Novacar at Istanbul-Sabiha Airport. I would like to specifically mention Ömür, the consultant who assisted us during the rental process. Ömür provided exceptional service and went above and beyond to ensure our satisfaction.

Ömür not only served us with great kindness and professionalism but also took the time to explain all the details of the rental agreement. His thorough explanation gave us a clear understanding of the terms and conditions, which was greatly appreciated.

One of the best things about our interaction with Ömür was when he noticed that the initial car we were assigned did not have cruise control. Instead of leaving it at that, he proactively searched for another car with cruise control and offered it to us as an alternative. This level of attentiveness and customer care truly impressed us.

Overall, I highly recommend Novacar at Istanbul-Sabiha Airport, and I want to express my gratitude to Ömür for his outstanding service. Thanks to his dedication, we had a smooth and enjoyable rental experience.

July 1, 2023
Unprompted review
Rated 5 out of 5 stars

Smooth service

Smooth service! Good communication! Great car! Everyting was as promised! I was so happy that i left a present at the desk after dropping off

May 8, 2023
Unprompted review
Rated 5 out of 5 stars

Thanks to Mustafa and NOVACAR

Thanks to Mustafa and his great service me and my wife were able to return our rental car with no problems and make it to the airport to be on time for our flight. He was able to communicate with me via WhatsApp and shared the drop off location after I could not find it by myself with the address provided in my agreement. We really appreciated his extra time and patience. I definitely will recommend Mustafa and NOVACAR to all my family friends

May 4, 2023
Unprompted review
Rated 5 out of 5 stars

HELLO

HELLO, FIRST WE HAD OUR HEISED UP AFTER THAT, THANKS TO OKAN, WHO WELCOME US AT SABIHA GÖKÇEN AIRPORT, OUR HEISED WAS AVOIDED WITH HIS RELATED RESPECT TO HIM, THANKS TO OKAN. MINING RENTAL PROCESS CAN BE PERFORMED

April 20, 2023
Unprompted review
Rated 5 out of 5 stars

price performance

The address where I don't always rent a car is Novacar. High quality, reasonable price. Tools are always clean and always new. The staff is concerned and the service quality is high, especially the employee named Okan is very helpful every time. thank you novacar family

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great Company

Thanks to a single person, it was the only company I rented. Thank you very much for everything. Thank you Mr. Okan for everything. they were very helpful

February 12, 2023
Unprompted review
Rated 5 out of 5 stars

They have a nice service

They have a nice service. Okan he help me very much he is the best. Everything perfect, you will feel comfortable. Also the cars very good always I will try to rent from them I advice for this company you can trust them. More than 5 star

August 11, 2022
Unprompted review
Rated 5 out of 5 stars

Very good

I was picked up fast for the shuttle coming and going. I received my car in 15min of arriving to the rental center. The staff was pleasant and they had water and tea available while you waited. I recommend them for all Izmir Turkey travel. Trust me I've had disastrous experiences w other agencies.

December 27, 2022
Unprompted review
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