I am so delighted with my experience with Nova School Supplies. I had conversations with the wonderful Peter, who was able to make fair and above value substitutions for a few products that were out o... See more
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Purely based on customer service this shop is already 10/10... I had a mix up (my own fault) with a purchase on ebay and Peter was so amazing in helping me out. Their prices are really reasonable with... See more
I ordered the exercise books exactly 2 weeks ago and i received an email this morning saying they are on their way and will be here in 7-9 days. Making this a 3 week turnaround instead of 1- 2 weeks... See more
Company replied
Nova school supplies are excellent to deal with because ordering is very easy & arrives very quickly. No problems at all. Keep up the good work.
Company replied
Company details
Contact info
97, Dutton Yagoona , 2199, Sydney, Australia
- 1300911154
- peter@novaschoolsupplies.com.au
- novaschoolsupplies.com.au
3.7
Average
31 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great service and support
August 7, 2023
Reply from novaschoolsupplies.com.au
Carla, We are pleased that shopping with us was a good experience,
Product arrived on time
August 5, 2023
Reply from novaschoolsupplies.com.au
JA,
Thank you for your feedback & shopping with Nova
Best customer service
Purely based on customer service this shop is already 10/10... I had a mix up (my own fault) with a purchase on ebay and Peter was so amazing in helping me out. Their prices are really reasonable with a good range available online. I will definitely be using them for my future stationary purchases :)
August 18, 2023
Unprompted review
I put in an order 3 weeks ago and…
I put in an order 3 weeks ago and haven't had an update on the status of my order. But I did receive this link to review my experience. Which I'm doing : )
July 12, 2023
Fast delivery
June 29, 2023
Reply from novaschoolsupplies.com.au
Colin, thank you for shopping with Nova School Supplies
Fast delivery and great online shop
July 1, 2023
Reply from novaschoolsupplies.com.au
Ty, Thank you for your positive feedback & shopping with us.
It’s been 9 days and my order is still…
It’s been 9 days and my order is still awaiting fulfilment. I’m about to cancel it and go with someone else.
Edit: order has been refunded. No explanation given
February 5, 2023
Reply from novaschoolsupplies.com.au
K. Thank you for your feedback. We apologies for the inconveninece however as per explanation on refund, we were not able to source this item. Suppliers have discontinued it.
Sales Team
Product has not arrived
January 20, 2023
Order placed almost 3 weeks ago and…
Order placed almost 3 weeks ago and still not received and sitting as 'awaiting fulfillment'. No communication regarding the delay, only communication has been emails asking me to rate my experience.
January 28, 2023
Reply from novaschoolsupplies.com.au
Hi Rebecca,
Thank you for your feedback. We apologies for the delay wich is due to influx of orders for BTS. We are working tirelessy to improve delivery of all orders.
The emails you have recived to rate your experience are generated automatically by Trustpilot.
Your order is readu for despatch & we thank you for yopur patience.
Regards
Peter
Goods ordered arrived correct and in good condition.
Goods ordered arrived correct and in fine condition, all in good time too.
January 10, 2023
Reply from novaschoolsupplies.com.au
Glenn, Thank you for your feedback. It is our pleasure
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