Very bad experience and terrible conditions. First the whole apartment smells of mould, advertised as a 2 bed and its only 1 small sofa bed. Air conditioning does not work. I did complain and 4 random... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Extremely bad rental company for owners of holiday rentals. Extremely bad conditions, hardly any rentals from the platform and very slow in responding. Don't sign up with them
We booked a newish villa from Torre de la Horadada and everything went as planned. The villa was new and clean. The key holder gave us the keys in agreed time and was active in communicating with us.... See more
We have rented an apartment in Pineda de Mar (Spain) from Novasol. We have found two big angry dogs loose in a patio next door from which we are only a window and a courtain apart. The noise... See more
Company replied
Company details
Written by the company
¡Con NOVASOL puedes encontrar casas de vacaciones en toda Europa, en España, Italia, Francia y en muchos sitios más!
Contact info
Denmark
- novasol-vacaciones.es
1.8
Poor
407 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Holiday nightmare at NOVASOL apartment
We have rented an apartment in Pineda de Mar (Spain) from Novasol. We have found two big angry dogs loose in a patio next door from which we are only a window and a courtain apart.
The noise and the barks are unbearable and non stop. They start from 7 am onwards and it's maddening.
We asked Novasol to rellocate us or to refund us but they refuse.
It's a shame that Novasol should deceive and mistreat the visitors that wish to enjoy their holidays and end up living a horror movie.
As tourists and consumers we feel utterly unprotected.
December 31, 2021
Unprompted review
Reply from NOVASOL España
Dear Pablo,
Thanks for reviewing Novasol Spain on Trustpilot.
We have done everything we could to solve the problem as soon as possible, managing it together with the house owner and the local agency.
When this comment was written, we had not informed you yet about our refund offer that we confirmed this morning.
Sincerely,
Novasol Spain
Novasol Spain is a big shame
Novasol Spain is a big shame! For the oldest or among the oldest Danish vacation rental. We offered our lexury house for rent, never heard a thing, shame on you, you being paid to created value for the mother danish company, shame shame on you…
August 25, 2021
Unprompted review
I am giving a vila for rent with…
I am giving a vila for rent with Novasol and I am so pleased with their work and the customers which are bringing to me! Definitely recommend!
February 5, 2021
Unprompted review
Do not book with this agency!
Do not book with this agency!
Reservation: 6282208
Calle Venezuela no.17, Miami Playa
They are thieves and liars!!! After our cousin has booked a house through them for a week and paid upfront 1039 euros, their flight from Italy got cancelled due to Coronavirus. When they phoned up and sent them the email from the airline, they were told they won’t be refunded anything, absolutely nothing. Therefore, we decided to go instead of them for 5 days and not 7 that were paid. We got there and they asked us to pay 200 euros more (tourists fee, electricity/water and gas, and 120 euros for cleaning- clearly after our stay). We got inside the house and the internet wasn’t working, there was no coverage, they didn’t even had a kettle- we have a 10 months baby so had to make her milk, the kitchen was super greasy, the pool was dirty, everything was old in that house and it didn’t look like it’s been cleaned properly, especially with the whole Covid situation. We left after one hour. The lady from the agency - Gemma Payarols only got back to us the following day. We only asked for the 200 euros to be refunded as we didn’t stay there at all. Initially she said yes, but once we gave her the keys back she refused to give us anything. They are all liars and thieves! I’m disgusted by their lack of common sense!
August 24, 2020
Unprompted review
Property ID EBI143
Property ID EBI143
License number AT/474830/A
Apartment Altea Spain.
The next person to book this should get it free as I have paid for two weeks and due to Foreign Office Regulations and EasyJet cancellations we are unable to travel to Spain. Novasol flatly refused to give us a refund or allow us to defer our booking until next year. I hope their CEO has a good night out on our 600 euros. I find it abhorrent that during a time of worldwide crisis a company can behave so badly . Beware.... never book with this company.. they do not deserve your business.
July 31, 2020
Unprompted review
Holiday home
Holiday home - Tomares, Spain
Property ID: EAC258
License or Registration number: VFT/SE/01188
HOLIDAY HOME
192M2
Renter beware!
Anybody wanting to rent the mentioned property for the 5-19 September 2020 should ask for a 50% rebate as half has already been paid for this period due to a non refunded cancellation because of Covid-19.
Holiday home - Tomares, Spain
Property ID: EAC258
License or Registration number: VFT/SE/01188
HOLIDAY HOME
192M2
July 25, 2020
Unprompted review
Thefts and liers!!!
November 11, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.