NOVA Reviews 196

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and approachable demeanor, making complex financial decisions much easier to navigate. The service provided is frequently highlighted as excellent, with many people appreciating the personalized advice that goes beyond just numbers, focusing on overall life goals. Reviewers are particularly impressed with the quick response times and the clear, comprehensive explanations, which create a smooth and stress-free user experience. Many people noted that the company's approach stands out from other financial advisors, offering transparent and honest guidance without jargon or pressure. The overall sentiment indicates a high level of trust and satisfaction, with customers feeling well-supported and confident in their financial planning.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Service

People report positive experiences with service, highlighting lower fees, better service, and a friendly,... See more

Customer service

Customers consistently note positive experiences with customer service, feeling supported every step of the... See more

User experience

Customers had positive experiences with user experience, consistently describing it as exceptional and highly... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and supportive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I started working with Joe just over 12 months ago and I have gone from having no plan to being comfortable that I will be able to look after my family in the future. The service Nova offer is very pr... See more

Rated 5 out of 5 stars

Will helped us to get our first mortgage. As first time buyers we were pretty clueless and he was always patient and knowledgeable when answering our many questions. He got us a good deal (which impro... See more

Rated 5 out of 5 stars

My wife & I have been working with Valentina (and Amy) for the past few years (and watched the youtube content). Unlike with other financial advisors the advice I'm getting here is personal and more t... See more

Rated 5 out of 5 stars

Toby and the team at NOVA Wealth have been excellent throughout our time with them. Toby is highly knowledgeable, professional, and clearly takes the time to understand what matters to us on a persona... See more


Company details

  1. Financial Planner
  2. Financial Consultant
  3. Investment Service
  4. Mortgage Broker

Written by the company

We’re a wealth management company that helps you ask more of life. We take the uncertainty out of your finances – with straight-talking advice to help you do more with your money. Maybe you’ve started to think about your retirement. It could be you’re wondering how to juggle your family’s needs and your own. Or perhaps you just want the reassurance that your money’s working as hard as it can. Whatever the goal, we’ll build you an expert plan to get you there. Because some things are too important to DIY. Getting help shouldn’t be a hassle, so we’ll pair you with an adviser in minutes. At NOVA (previously known as Octopus Wealth), you can chat to your adviser online, on the phone, or face-to-face. And we’ll do it all without an ounce of jargon. It’s smart, faff-free financial advice – on your terms.


Contact info

4.9

Excellent

TrustScore 5 out of 5

196 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Excellent financial advice for our family’s future

Simon Cahill at Nova Wealth has been providing my husband and I with financial advice for the past three years. His advice is always well presented with clear explanations. We leave our meetings feeling well informed on both the risks and opportunities of various investments. Over our time with Nova Wealth we have seen significant growth across our portfolio and feel that we are now in a much stronger position to provide the secure future we would like for our family. We would highly recommend Simon and his team.

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with FP support from Joe

Very happy with FP support from Joe - I have been working with Joe Checkley for a couple of years now after transitioning my pension and investments over from another FP company. Joe has provided great advice and been very patient with me as I've navigated some life changes however I now finally feel that my financial future is on a more positive path, thanks to Joe's advice. I have also received great support from Will when re-mortgaging earlier this year.

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

Very professional way of dealing with a house sale

We came across nova whilst looking for an estate agent to market a property.
Straight from the first meeting Becky mad the journey so easy as their was high emotions attached whilst being very supportive she also gave us the space we needed . First class and we are happy to be supporting local business

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Lauren from the Nova team has been extremely helpful drawing up my pension plan. I feel confident that I will be able to meet all my retirement targets based on the work she and the team at Nova has done. I have found them to be extremely detail oriented and focused on delivering a service tailored exactly to my needs. Life just got a lot less stressful! I would have no hesitation in recommending them to family and friends.

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

I want to extend a heartfelt thank you…

I want to extend a heartfelt thank you to the entire Nova team—Ben, Olu, and Zoe. Despite a few hiccups with the lender (which were entirely out of Nova's control), they worked diligently to secure the mortgage offer and kept me well-informed throughout the process.

Their expertise and support made everything so much smoother and far less stressful. I truly appreciate all your hard work—thank you!

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great job Lauren and team

Honest, transparent, insightful, thought provoking and well presented - our first full advice feedback meeting. Much like a valuable 360 feedback session, it leaves you with a very different perspective. Clearly a lot of behind the scenes hard work gathering all the information, great job Lauren especially in delivering the messages.

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Effortless

Will and his team have made what could have been stressful, really easy. Great communication, complete transparency on their side and they kept an eye on things to secure a better deal right up to the last minute.

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Will and the team are superb

Will and the team are superb. Their thinking is so much more evolved and professional compared to the last handful of mortgage brokers I've used. It's like night and day!

November 4, 2024
Unprompted review
Rated 5 out of 5 stars

High confidence

Valentina, Ben, Will, & the team were extremely helpful and gave us lots of confidence in our plan - thank you

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

I highly recommend Nova Wealth, especially Ben Kehoe, the mortgage specialist. Throughout the process of purchasing my house, Ben was professional, personable, and always went the extra mile to ensure I had the best possible mortgage deal. He kept me informed at every step and continued to find competitive rates right up until just before completion. His communication was excellent, making the whole experience smooth and stress-free. If you’re looking for a friendly, reliable, and knowledgeable mortgage advisor, I wouldn’t hesitate to recommend Ben.

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

I'd highly recommend Dan Burrows…

I'd highly recommend Dan Burrows without hesitation. I've worked with him for several years now and really value his advice, patience and the time he takes to understand what's important to me in terms of my long term financial goals. It's a pleasure to be one of his clients and I look forward to working with him for many years to come.

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend William

Will and the team were great in finding us a new mortgage. The market moves fast and Will was always in hand to help capitalise on the best rates when available. Thanks so much!

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Very pleased

I had a great experience using Nova's mortgage brokering services. Will, the broker, helped me find a good deal with my mortgage, was personable and helpful, always responded quickly to emails and was proactive in finding new deals when rates changed. Using their service was a real pleasure in a buying process that was otherwise quite difficult. Would definitely recommend.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Responsive, patient and very helpful - definitely use again and recommend to family/friends. Special thanks to Will Shillingford and ‘Zoe’/team!!

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

Would recommend

We had an excellent experience working with Will. He was incredibly knowledgeable and willing to help answer any questions we had. We will definitely use NOVA when we need to remortgage, and will recommend them to anyone.

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

Kerri and Will were brilliant from the…

Kerri and Will were brilliant from the moment we contacted them. They made the whole process of obtaining a mortgage a breeze and we really appreciated all of the support they gave us. They also continued to keep track of the interest rates and ensured we were getting the best rate for our mortgage. Highly recommend!

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

I cannot rate Ben and the Nova team…

I cannot rate Ben and the Nova team highly enough. He guided me through the mortgage and home purchase process over several years until I finally found the property I wanted to purchase. He kept me informed of my options, was always reachable and responded promptly to my queries. All in all an excellent service.

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Dan Burrows- financial planning

Dan has been my financial adviser for around 7 years which have seen a number of changes in my personal circumstances and most recently, retirement. Always approachable, responsive and plain speaking, Dan has prompted me to re-think old financial habits and offered new perspectives and guidance to meet different circumstances. Invaluable.

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

Lauren at NovaWM has helped us to begin planning our retirement

My wife and I have been working with Lauren on our retirement planning and have found her helpful and knowledgeable. Having switched from our previous advisers due to a lack of engagement and interest in us and what we want in retirement when it comes, it has been a refreshing change to have someone who listens and works in our interests.

August 30, 2024
Unprompted review

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