Super intuitive Website, easy to order. I had a direct line to an Employee in Frankfurt am Main, Germany. He guided me through the process and helped me find the perfect gem for my chosen ring. Ind... See more
Company replied
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Super intuitive Website, easy to order. I had a direct line to an Employee in Frankfurt am Main, Germany. He guided me through the process and helped me find the perfect gem for my chosen ring. Ind... See more
Company replied
Was a great experience overall. I bought an engagement ring and was consulted by the team very nicely. They were incredibly helpful. The diamond's sparkle catches attention which ofcourse wins me some... See more
Company replied
Ordered on a Saturday I got a call from Novita Diamonds on the next Monday to inform me about the process and the details. A few weeks later I called them because I had to change the delivery addres... See more
Company replied
I bought a diamond from this company and it was a very good experience. Besides the stone being beautiful, the customer service with Gabriel was impeccable. He answered every little question I had. I... See more
Company replied
Written by the company
Written by the company

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Kaiserstraße 8, 5. Etage, 60311, Frankfurt am Main, Germany
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Disappointing experience. Decided to order from another company.
I don't know where all positive reviews come from. Maybe I wasn't lucky. I wanted to order a ring with 5 carat coloured diamond. First of all, it took me days of writing, calling and messaging just to get an answer from them. They don't explain the process of delivery and terms of payment. Secondly, they were not customer-friendly. The manager told me to place an order first, and only after I pay several thousand euros I will (maybe) get a real video of the stone I ordered. Are you kidding? Each normal company is happy to provide several videos for cheaper options. An they want me to buy a coloured stone (which are Very tricky to choose even live) without a real live video, just because "they have too many requests". Thirdly, their pricing policy is not transparent. I got tired messaging them. Well, good luck, guys.

Reply from Novita Diamonds - Frankfurt
Great communication, quick shipping, excellent product.

Reply from Novita Diamonds - Frankfurt
Was a great experience overall. I bought an engagement ring and was consulted by the team very nicely. They were incredibly helpful. The diamond's sparkle catches attention which ofcourse wins me some husband points. All in all, they have good products of high quality and combine it with great service.

Reply from Novita Diamonds - Frankfurt
We bought earrings for the 1st birthday of my daughter. The whole experience was such a blast and the earrings are stunning.

Reply from Novita Diamonds - Frankfurt
We were extremely satisfied with the jewelry, and any issues that arose were handled promptly and efficiently.

Reply from Novita Diamonds - Frankfurt
I'm so glad I chose Novita Diamonds this year. The ring was a gift from my husband for our fifth wedding anniversary. I ordered a custom design which was beautifully done. Thank you ❤️

Reply from Novita Diamonds - Frankfurt
The service is amazing
The prices as well
When you know that it is not a blood diamond - it’s even a better feeling when buying it.
I had ordered a diamond that they didn’t have in my country so they called me and suggested to get another one that will arrive sooner.
The communication was discreet as well.
I recommend it to friends so to you as well!

Reply from Novita Diamonds - Frankfurt
I had a wonderful experience at Novita Diamonds! Even though I visited without an appointment, they were incredibly welcoming and attentive. Their thorough explanations and excellent customer care made me feel confident in choosing them. I ordered an engagement ring, and it was delivered on time as promised. My fiancée absolutely loved it!
Unfortunately, the ring size was slightly bigger, but they went above and beyond to help us. Since my fiancée was traveling shortly and couldn’t wait for the resizing process, they provided a ring size resizer as a temporary solution. They also assured us that we could return anytime she’s back in Germany to resize the ring properly.
Their exceptional service, professionalism, and genuine care truly set them apart. Highly recommend this shop for anyone looking for quality jewelry and outstanding customer service!

Reply from Novita Diamonds - Frankfurt
Tremendous customer support and a high quality product.

Reply from Novita Diamonds - Frankfurt
I’m thrilled with my Novita Diamonds purchase! Not only is the ring beautiful, but I am excited about the fact that I can get it cleaned there for free!

Reply from Novita Diamonds - Frankfurt
I bought a diamond from this company and it was a very good experience. Besides the stone being beautiful, the customer service with Gabriel was impeccable. He answered every little question I had. I will definitely recommend this company and for sure i'll make other purchases. You have gained a new customer!!

Reply from Novita Diamonds - Frankfurt
Novita Diamonds - Frankfurt is a professional company. Once the Paypal payment was completed, my lab created diamond was sent the next working day with its own certificate. Highly recommended and thank you!

Reply from Novita Diamonds - Frankfurt
Completely satisfied! Excellent customer service with optimal and efficient service, I love feeling well attended to, and this jewelry store achieved that. A very good experience that adds even more value to the excellent quality product I purchased. Thank you!

Reply from Novita Diamonds - Frankfurt
Ordered on a Saturday I got a call from Novita Diamonds on the next Monday to inform me about the process and the details.
A few weeks later I called them because I had to change the delivery address. They made it so easy and unproblematic, the whole experience was great and seamless.
And the ring….absolutely stunning, my fiancée is in love with it, she gets compliments from everywhere. Unfortunately I cannot attach a photo of it but highly highly recommended.

Reply from Novita Diamonds - Frankfurt
We bought both engagement and wedding rings from Novita and our experience was great!
We liked everything - beauty and quality of rings as well as great and empathetic service!
Well done and good luck to you, Novita team!

Reply from Novita Diamonds - Frankfurt
Great service from the Gabriel and the team. I got a beautiful ring from my fiance and my ring size change and special customisation was catered for ease and care.

Reply from Novita Diamonds - Frankfurt

Reply from Novita Diamonds - Frankfurt
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