Super intuitive Website, easy to order. I had a direct line to an Employee in Frankfurt am Main, Germany. He guided me through the process and helped me find the perfect gem for my chosen ring. Ind... See more
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Was a great experience overall. I bought an engagement ring and was consulted by the team very nicely. They were incredibly helpful. The diamond's sparkle catches attention which ofcourse wins me some... See more
Company replied
Ordered on a Saturday I got a call from Novita Diamonds on the next Monday to inform me about the process and the details. A few weeks later I called them because I had to change the delivery addres... See more
Company replied
I bought a diamond from this company and it was a very good experience. Besides the stone being beautiful, the customer service with Gabriel was impeccable. He answered every little question I had. I... See more
Company replied
Company details
About Novita Diamonds - Frankfurt
Written by the company
Novita Diamonds is proud to be one of the world's largest Lab Grown Diamonds retailers, with showrooms in Australia, NZ, the UK, Germany, Spain, Singapore, Malaysia and HK. Our lab-grown diamonds are created using state-of-the-art technology that not only produces the highest quality diamonds but also offers a sustainable and ethical alternative to mined diamonds. We are committed to providing our customers with high-quality fine diamond jewellery pieces without spending a fortune.
At Novita Diamonds, customer satisfaction is at the heart of our business. More than a diamond jewellery company, Novita Diamonds is becoming the #1 accomplice of thousands of couples around the globe in their love stories.
At Novita Diamonds, customer satisfaction is at the heart of our business. More than a diamond jewellery company, Novita Diamonds is becoming the #1 accomplice of thousands of couples around the globe in their love stories.
Ethical Lab Grown Diamonds
Written by the company
- We're committed to our planet!
Free lifetime warranty and cleaning
Buy with confidence!
Our aim for all our customers is that they receive a lifetime of enjoyment from their jewellery.
Contact info
Kaiserstraße 8, 5. Etage, 60311, Frankfurt am Main, Germany
- +49 69 71167195
4.4
Excellent
60 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Disappointing experience
Disappointing experience. Decided to order from another company.
I don't know where all positive reviews come from. Maybe I wasn't lucky. I wanted to order a ring with 5 carat coloured diamond. First of all, it took me days of writing, calling and messaging just to get an answer from them. They don't explain the process of delivery and terms of payment. Secondly, they were not customer-friendly. The manager told me to place an order first, and only after I pay several thousand euros I will (maybe) get a real video of the stone I ordered. Are you kidding? Each normal company is happy to provide several videos for cheaper options. An they want me to buy a coloured stone (which are Very tricky to choose even live) without a real live video, just because "they have too many requests". Thirdly, their pricing policy is not transparent. I got tired messaging them. Well, good luck, guys.
April 22, 2026
Unprompted review
Reply from Novita Diamonds - Frankfurt
Thank you for your feedback, we’re genuinely sorry this was your experience.
We can see that your enquiry was handled via WhatsApp only. While we do our best to assist there, for more complex requests, such as a custom piece with a large coloured diamond, WhatsApp is often not the ideal format to provide the level of structured guidance needed.
To clarify a few points:
- We do provide videos of diamonds. However, for many coloured stones sourced from external suppliers, detailed videos are typically only released once there is confirmed purchase intent, this is standard practice for rarer stones.
- Our process is normally guided step-by-step (stone selection → design → CAD → production), and we offer dedicated consultations (Zoom or in-showroom) to go through everything clearly and efficiently.
- We’re sorry if our response times felt slow, this is not the experience we aim to provide, and we take that feedback seriously.
It seems in this case the communication channel didn’t allow us to guide you as effectively as we normally would, and for that we apologise.
If you are open to it, we would be happy to organise a dedicated consultation and assist you properly.
Highly recommended
Great communication, quick shipping, excellent product.
November 29, 2024
Unprompted review
Reply from Novita Diamonds - Frankfurt
Thanks for the awesome feedback! 🚀📦 We’re thrilled you’re happy with the communication, shipping, and product quality. Can’t wait to serve you again! 💎✨
Was a great experience overall
Was a great experience overall. I bought an engagement ring and was consulted by the team very nicely. They were incredibly helpful. The diamond's sparkle catches attention which ofcourse wins me some husband points. All in all, they have good products of high quality and combine it with great service.
April 1, 2024
Unprompted review
Reply from Novita Diamonds - Frankfurt
Thank you for your wonderful review! 💍✨ We're so glad to hear that you had a great experience choosing the perfect engagement ring. Our team always strives to provide helpful guidance, and it's fantastic to know you felt well taken care of.
And that sparkle? 💎✨ Definitely a showstopper! Winning some extra husband points is always a bonus! 😆👏 We truly appreciate your kind words about our quality and service. Wishing you both a lifetime of love and happiness! 💖🎉
We bought earrings for the 1st birthday…
We bought earrings for the 1st birthday of my daughter. The whole experience was such a blast and the earrings are stunning.
January 31, 2025
Unprompted review
Reply from Novita Diamonds - Frankfurt
🎉 Thanks for choosing us to celebrate such a special milestone! 🌟 We're thrilled you had a blast with us, and we're over the moon that the earrings are stunning! 🎂 Here's to many more sparkling moments ahead! 💎
We were extremely satisfied with the…
We were extremely satisfied with the jewelry, and any issues that arose were handled promptly and efficiently.
June 8, 2024
Unprompted review
Reply from Novita Diamonds - Frankfurt
Thank you for your great review! 🌟 We're so glad to hear you were satisfied with both the jewellery and our prompt, efficient service. 💎😊 We truly appreciate your feedback and look forward to helping you again in the future!
Beautiful custom design from Novita Diamonds
I'm so glad I chose Novita Diamonds this year. The ring was a gift from my husband for our fifth wedding anniversary. I ordered a custom design which was beautifully done. Thank you ❤️
May 13, 2024
Unprompted review
Reply from Novita Diamonds - Frankfurt
Thank you for your lovely review! 🌟 We're so honoured that you chose Novita Diamonds for such a special occasion. 💍✨ It’s wonderful to hear that your custom design turned out beautifully. Congratulations on your fifth wedding anniversary, and we’re thrilled to have been a part of this milestone! 💎❤️
The best ring is the one that makes her female friends jealous;)
The service is amazing
The prices as well
When you know that it is not a blood diamond - it’s even a better feeling when buying it.
I had ordered a diamond that they didn’t have in my country so they called me and suggested to get another one that will arrive sooner.
The communication was discreet as well.
I recommend it to friends so to you as well!
November 15, 2024
Unprompted review
Reply from Novita Diamonds - Frankfurt
Thank you for your kind words and recommendation! 😊 We're so happy to hear that you had an amazing experience and that the service and communication exceeded your expectations. It’s wonderful that you felt good about your purchase knowing it’s not a blood diamond. We appreciate your trust in us and look forward to helping you again in the future! 💎✨
Exceptional service and stunning engagement ring!
I had a wonderful experience at Novita Diamonds! Even though I visited without an appointment, they were incredibly welcoming and attentive. Their thorough explanations and excellent customer care made me feel confident in choosing them. I ordered an engagement ring, and it was delivered on time as promised. My fiancée absolutely loved it!
Unfortunately, the ring size was slightly bigger, but they went above and beyond to help us. Since my fiancée was traveling shortly and couldn’t wait for the resizing process, they provided a ring size resizer as a temporary solution. They also assured us that we could return anytime she’s back in Germany to resize the ring properly.
Their exceptional service, professionalism, and genuine care truly set them apart. Highly recommend this shop for anyone looking for quality jewelry and outstanding customer service!
December 13, 2024
Unprompted review
Reply from Novita Diamonds - Frankfurt
Thank you so much for your wonderful review! 😊 We’re thrilled to hear that your experience with Novita Diamonds was a memorable one, from the welcoming atmosphere to our customer care. 💍 We’re so glad your fiancée loves the engagement ring, and we’re happy we could assist with the resizing temporarily! We can’t wait to welcome you back for the proper resizing when you’re back in Germany. Your kind words mean a lot to us! ✨
Tremendous customer support
Tremendous customer support and a high quality product.
May 11, 2024
Unprompted review
Reply from Novita Diamonds - Frankfurt
Thank you for your fantastic review! 🌟 We're thrilled to hear you loved our tremendous customer support and high-quality product. It sounds like we hit the diamond mark! 💎✨ We pride ourselves on making your experience as dazzling as our gems. Your kind words have us sparkling with joy! Looking forward to bringing more sparkle into your life.
Reply from Novita Diamonds - Frankfurt
Thanks a carat! 🌟 We're thrilled to hear you're dazzled by our speedy delivery and sparkling prices! 💎 Your satisfaction is our gem of a priority. Shine on, and don't hesitate to sparkle with us again soon! ✨
I’m thrilled with my Novita Diamonds…
I’m thrilled with my Novita Diamonds purchase! Not only is the ring beautiful, but I am excited about the fact that I can get it cleaned there for free!
April 24, 2024
Unprompted review
Reply from Novita Diamonds - Frankfurt
Woo-hoo! 🎉 We're over the moon to hear you're thrilled with your sparkling purchase! 💍✨ And guess what? We're just as excited as you are about keeping your ring as dazzling as the day you got it! Our free cleaning service is just another sparkle on top of the gemstone cake! 🍰 Thanks a carat for choosing Novita Diamonds—we're here to keep your bling shining bright and your smile even brighter! 😊💎
Fantastic
I bought a diamond from this company and it was a very good experience. Besides the stone being beautiful, the customer service with Gabriel was impeccable. He answered every little question I had. I will definitely recommend this company and for sure i'll make other purchases. You have gained a new customer!!
April 9, 2024
Reply from Novita Diamonds - Frankfurt
Thanks a carat for the sparkling review! We're thrilled to hear that you had a diamond of an experience with us! Gabriel is like our own personal diamond whisperer, isn't he? 💎 He's always there to polish up any questions you might have and make sure your experience shines bright like a diamond! 💫 We're absolutely stoked to have you as part of our sparkly family now! Can't wait to dazzle you with more bling-tastic finds in the future! 🌟 Keep shining bright, and thanks a million for choosing us!
Novita Diamonds
Novita Diamonds - Frankfurt is a professional company. Once the Paypal payment was completed, my lab created diamond was sent the next working day with its own certificate. Highly recommended and thank you!
April 9, 2024
Reply from Novita Diamonds - Frankfurt
Hooray for the bling brigade! 🌟Novita Diamonds - Frankfurt is where the sparkle magic happens, and we're thrilled to hear your lab-created diamond journey was a smooth ride! 🚀💨 Your diamond even comes with its own certificate, like a VIP pass to the glitterati club! 🎟️✨ Thanks a million for the recommendation, and remember, we're always here to add a little extra sparkle to your life! 💫💌
excellent customer service
Completely satisfied! Excellent customer service with optimal and efficient service, I love feeling well attended to, and this jewelry store achieved that. A very good experience that adds even more value to the excellent quality product I purchased. Thank you!
April 11, 2024
Unprompted review
Reply from Novita Diamonds - Frankfurt
We're over the moon to hear you're completely satisfied! 💍 Our goal is to make you feel like the ultimate gem, and it sounds like we hit the jackpot! 💎 We're all about turning your shopping trip into a sparkly adventure! 🚀 And hey, nothing makes us happier than knowing you're loving your excellent quality product! 🎉 Thanks a million for choosing us to be part of your bling journey! Here's to many more dazzling experiences ahead! ✨💖
Reply from Novita Diamonds - Frankfurt
Thanks a million for the awesome review! 🌟 We're thrilled to hear you had a blast with us! 💍 It's like a diamond dance party every time someone has a great experience! 🎉 Here's to more sparkling adventures ahead - thanks for choosing us to be part of your journey! ✨💃🕺
Absolutely gorgeous ring
Ordered on a Saturday I got a call from Novita Diamonds on the next Monday to inform me about the process and the details.
A few weeks later I called them because I had to change the delivery address. They made it so easy and unproblematic, the whole experience was great and seamless.
And the ring….absolutely stunning, my fiancée is in love with it, she gets compliments from everywhere. Unfortunately I cannot attach a photo of it but highly highly recommended.
January 13, 2024
Unprompted review
Reply from Novita Diamonds - Frankfurt
It warms our hearts to know that your journey with Novita Diamonds was not only smooth but also delightful.
The proactive call shortly after placing your order and the seamless process of changing the delivery address a few weeks later highlight our commitment to excellent service. We're overjoyed to hear that the ring exceeded expectations and has become a stunning piece that your fiancée loves, garnering compliments from all around.
Your high recommendation is truly appreciated, and we're honored to have played a part in such a special moment. If there's anything else we can assist you with or if you have future inquiries, please don't hesitate to get in touch. Wishing you and your fiancée a lifetime of happiness and cherished moments with the stunning ring!
We bought both engagement and wedding…
We bought both engagement and wedding rings from Novita and our experience was great!
We liked everything - beauty and quality of rings as well as great and empathetic service!
Well done and good luck to you, Novita team!
December 21, 2023
Unprompted review
Reply from Novita Diamonds - Frankfurt
That's fantastic to hear! We're thrilled that you had such a wonderful experience with Novita. Your satisfaction means the world to us, and we're delighted that you loved both the rings and the service provided by our team. Thank you for your kind words and support! If you ever need anything else, we're here for you.🍻💎😍🌻✨
Great service from the Gabriel and the…
Great service from the Gabriel and the team. I got a beautiful ring from my fiance and my ring size change and special customisation was catered for ease and care.
November 24, 2023
Unprompted review
Reply from Novita Diamonds - Frankfurt
Thank you for sharing your positive experience! We're thrilled to hear that you received great service from Gabriel and the team. It's wonderful that your beautiful ring, gifted by your fiance, was accompanied by a smooth process for your ring size change and special customizations, all handled with ease and care.
If you ever have more requests or questions, feel free to reach out. We appreciate your trust and look forward to serving you again.
Very good experience
October 25, 2023
Reply from Novita Diamonds - Frankfurt
Thank you Marco for the positive feedback! We are so glad to hear you had a sensational experience with Novita diamonds 😍
Reply from Novita Diamonds - Frankfurt
Thank you Lidia for showering Novita with your kind words. We really appreciate it and look forward to having you as a returning customer 😎
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