Novita Diamonds Reviews 

I came in my lunch break to buy a pair of diamond studs for our 5 year anniversary and it was such a seamless process. Great range to choose from and very satisfied with my purchase.

From the first time I contacted Novita I had amazing experiences. My first consultation was so much fun, nothing was too much effort. I went back for two more appointments until we found the perfect stone and setting. Doria was bubbly, professional and incredibly knowledgeable and was able to answer every question we threw at her. Ive bought jewellery before and been pressured into a purchase and regretted it but at Novita, there was no pressure, just guidance and support which made the whole experience just bliss. I haven't seen the finished ring yet (i havent been well so my partner is waiting until my surgeries are all done) but he said it is the most spectacular piece of jewellery he's ever seen, the sparkle from the diamond left light spot in his vision for a few minutes. Ill definitely post an update with photos when I have it. 💍 💕

After proposing we found that the ring was too big, so we brought it in for a resize and the service we received was impeccable. Resizing was done within 4 days and my fiancé Carrie can wear it on her finger now without slipping off

I came across Novita diamonds while I was doing research on lab grown diamonds. At first I thought their website looked very well organized and transparent. This is atypical of local competitors in the business. Then I further looked and see Novita originated from Australia.

After all these I decide to make a face to face appointment in their showroom. I spent about an hour on my first visit there with Geneva showing me different carats, styles and explain the differences and quality of their diamonds. In general the whole experience made me quite comfortable to spend and decide feeling I would be in good hands.

Absolutely blown away by Novita Diamonds!
The journey started with a fantastic, tailored remote session with Ludwig, who helped me find the perfect diamond.
What truly sets them apart is their incredible service: in just 24 hours they shipped the exact 💎 I had my eyes on, so I was able to visit their Parramatta showroom and admire it in person.
Rachana was wonderful in person, helping me fine-tune the last magic touches for a truly special surprise for my wife.
The entire team is incredibly professional and easy to talk to.
Highly recommended!

Very knowledgeable, didn’t try to over sell a bigger diamond and was very happy to accommodate any requests I had.

Was served although I didn't pre-book an appointment. Good service from Angeline who helped me compare the differences between diamonds with different clarity/colour. Very satisfied with the purchase. Hope the missus likes it!

Great communication, quick shipping, excellent product.

Just love my little earrings, staff very friendly and most helpful. Will go back again one day soon. 😀

Bought both engagement ring and wedding rings from Novita. From the first encounter we had with designing the engagement ring, to then designing our wedding bands was special. We truely loved the idea of making our own wedding bands and making it custom to us, with the engraving of our wedding date as well. It upsets me that I can’t wear it now but I know once I do it will be of favourite piece (besides my engagement ring of course) of jewellery I own! Thank you for making the experience and the design process so easy!!

Went to Novita to get our engagement ring, Michelle was clear in her explanation and managed to find us a IF diamond which is difficult to come by from other jewelery chain. If they have they did not make it searchable.

Post purchase was great as well, ring was ready before expected time. Around 6 weeks. Life time free cleaning Novita offered was also a factor that we took into consideration before our purchase.

I knew years ago when I discovered Novita Diamonds that if my partner and I ever got married, I wanted a bespoke engagement ring from them. After learning about diamonds, I knew lab-grown was the right choice, and I admired what Novita stands for as a company.

When my partner proposed in Paris, he did so with a fake, oversized ring, which was hilarious! But he had already booked an appointment at Novita in London, so we could go together and design my perfect ring.

The bespoke ring process was seamless. The first CAD drawing was flawless, so no adjustments were needed. Five weeks later, my dream ring was ready. As someone with high standards for jewellery, I was nervous about the craftsmanship, but I didn’t need to worry—it was absolute perfection, exactly as I had imagined.

My fiancé and I will definitely be returning to Novita Diamonds to get our wedding rings by the end of the year!

From the moment I stepped into Novita Diamonds London, I felt truly valued. Their team guided me with warmth and expertise - a special shoutout to Yen - for helping me find the perfect diamonds for my bespoke ring and earrings that exceeded every expectation. The quality, craftsmanship, and ethical sourcing gave me complete confidence, and their customer service is unbeatable.The sparkle on the jewellery still takes my breath away. A truly satisfied client for life!

I had an incredible experience shopping for our engagement ring at Novita Diamonds on Queen Street. The entire process was seamless, and Lorie’s expertise made all the difference. Lorie guided us flawlessly through the design process, making sure the ring matched our vision perfectly.

The craftsmanship and quality of the ring are top-notch, and we couldn’t be happier with the final result. Highly recommend Novita Diamonds to anyone looking for beautiful, high-quality jewellery!

Dora helped us find exactly what we wanted in an engagement ring with great service throughout the whole process. Well priced and amazing quality. Highly recommend

Amazing customer service, updates every step of the way with my order. Beautiful ring, always get lots of compliments!

We’ve made two purchases from Novita Diamonds — a pair of lab-grown diamond earrings from their Singapore outlet in December 2024, and an eternity ring from their London store in April this year. On both occasions, the experience was faultless. The staff, Abigail in Singapore and Kim in London, were not only knowledgeable and professional, but also genuinely warm and welcoming. They made my wife and me feel truly special throughout the process. The quality of the jewellery is outstanding, and we couldn’t be happier. A brilliant experience from start to finish — highly recommended.

The Novita Diamonds experience was amazing! The staff were extremely helpful, very knowledgeable and an absolute pleasure to deal with. Upon picking up the ring, I was treated like royalty as was my fiancee when she went in to design her dream engagement ring. I would highly recommend Novita to anyone looking to purchase that unique bit of jewellery for their special someone!

Third time buying from Novita online. Beautiful ring, flawless engraving, always professional, and this time delivered way ahead of schedule.

Fantastic experience with the Novita Diamonds team at their Sydney CBD store. Ryan was phenomenal throughout the process.