Novita Diamonds Reviews 

I got a beautiful 2 carat solitaire made for my 50th. Absolutely stunning service was great. A selection of rings and diamonds to fit My budget Was all there. It was amazing and my finish product is just stunning. Love it so much. Can’t fault I even had the free resize done and it’s perfect.

I had such a great experience with Rachana at Novita Diamonds, Sydney. I had little to no idea on what exactly I was after, and she was extremely helpful and easy to communicate with throughout the entire process. The quality, customer service, products, pricing, and quick timeframe in having my custom piece made and ready is why I recommend Novita Diamonds to friends and family.

The people at Novita diamonds Melbourne were terrific to deal with, explained everything so we could understand and got us exactly what we wanted. Would recommend!

Saw Novita on line then visited store in Hatton garden without appointment. Usually need appointment but Laura very kindly helped us out. She was great! Explained how we design the ring showing us different variants. My ring is now made and it’s beautiful. Thanks Novita and Laura.

Excellent Knowledge of diamonds and tailored my shopping experience

I had the most wonderful experience at Novita, and I owe a huge part of that to Doria. From the moment we discussed, she made the entire process of choosing an engagement ring feel personal, seamless, and genuinely special.

She was patient, incredibly knowledgeable, and guided us with warmth and professionalism every step of the way. Her eye for detail and genuine care made all the difference—she didn’t just help us find a ring, she helped us create a lasting memory.

We couldn’t be happier with the final result. The ring is stunning, and the entire experience was everything we hoped for and more. Thank you, Doria, for making this such a meaningful and joyful journey.

My experience with Novita was great and I received exceptional service. Their helpful team helped me a lot in choosing beautiful diamonds. I was impressed with the very competitive pricing. Highly recommended!

I purchased my engagement ring and wedding ring from Novita. When it came to my second purchase I was given a loyalty discount. The service is very personal, in a quiet showroom and the staff are so friendly and helpful. Delivery was on time for both purchases.

Novita diamonds had an extensive range of beautiful engagement rings to choose from. The consultant, April, was incredibly knowledgeable and helpful, and made the whole experience incredibly easy and pleasant. I felt I was able to get the best ring within my budget, and my fiancé fell in love with the ring instantly.
I highly recommend Novita diamonds

I booked an online consult to go through different engagement ring designs. Marianela was great with helping me work out a custom design and select a diamond. Afterwards I got to make adjustments to the digital CAD mockups they sent me before committing to the final design. They were prompt with making the requested adjustments, and the final product turned out exactly as we'd agreed on. Their pricing was also very reasonable for a custom ring

I bought some diamond Huggies earrings - they are perfect and the packaging is outstanding. Based on my experience I cannot recommend them highly enough. They are super helpful and their products are clearly quality.

First of all thanks to rachana sister who made it possible and the team who said the ring can be made in the minimal time frame. The pressure i put on them might be a lil too much but they made it happen.☺️

Thanks NOVITA DIAMONDS PARRAMATTA

I wouldn’t have found the perfect ring… if I hadn’t found Novita!!! My wedding ring journey was not easy. I went to almost every jewellery store I could find — searching and honestly, feeling a little disappointed every time. Nothing felt just right… until I walked into Novita.

From that very first moment, I just knew — they had exactly what I was looking for. Unlike other places with limited samples and imagination, Novita had a wide range of stunning, ready-to-view designs that helped me truly visualise how my dream ring would look. That changed everything.

I even got to customise my ring entirely to reflect what I wanted — and the end result? It was beyond beautiful. It was perfect.

And special thanks Ken Yee!! She was incredibly kind and so patient with me. She guided me through every step, gave me the freedom to explore and imagine and made me feel supported. Her passion made the whole experience unforgettable.

To anyone searching for the one (ring AND experience), Novita is the answer. Trust me — your dream ring is waiting there!

Novy again out did herself!! My custom wedding bank looks perfect with my ring!! The team were great doing everything from a simple photo i had!! And without breaking the bank! Also gave a helpful payment plan :)

What an amazing experience getting a beautiful ring for our 25th Wedding Anniversary. From start to finish April was friendly, helpful and stayed in touch with updates throughout the entire process. I am beyond happy with how it turned out and would not hesitate to recommend anyone looking for a beautiful piece of jewellery.

My lady and I were so happy with our experience together trying on engagement rings together. I now have the exciting time to propose.

Had a fantastic experience at Novita with the assistance of Paul who helped us acquire an engagement ring, wedding band, pair of earrings and a necklace pendant. Paul was clearly extremely knowledgeable on the subject and took his time to explain all the various options that were available to us. The service provided was nothing short of great and we would thoroughly recommend Novita to friends and family. Really pleased with the service and can’t wait to receive the jewellery in the coming weeks!

Excellent personal service. Beautiful jewellery. The whole process is a pleasure.

Unfortunately I didn't get to have a nice experience like every other customer who was able to write such nice reviews.

After having my engagement and wedding rings stolen in a home invasion, I returned to this jeweller—the same one my husband originally bought my engagement ring from—expecting professionalism, compassion, and basic competence. What I got instead was a string of blunders, broken promises, and appalling customer service.

I placed two new orders with them: a replacement engagement ring and a new wedding band. On collection day, I was told—all too casually—that the rings were too small. They admitted this error in writing. When I requested £60 off the final price to cover the cost of travel due to their mistake, I was met not with an apology, but with a spiteful, rude email that frankly should never have come from a professional business.

To save face, they later promised the £60 off and a complimentary gift on my return. Today, I was told the gift isn’t happening—because clearly, keeping their word is optional here.
This entire experience has been needlessly stressful and upsetting—especially given the emotional weight of what these rings were meant to replace. They had one job: to offer support and get it right. They failed on every count.

I regret ever walking back through their doors.