At our initial meeting Kellyann asked if there were any engagement ring designs I liked and to show her pictures of these. I shared 3 with her and by the same afternoon she had emailed a quote for all... See more
Company replied
Location
Switch locationSaint Georges Terrace 105, level 3 suite 16, 6000 Perth, Western Australia, AU
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See what reviewers are saying
Just finished my appointment after choosing my wedding band. I was tossing up between getting something unique or something as a perfect match to the engagement ring. I tried on multiple designs and w... See more
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I purchased both mine and my partners engagement rings from Novita Diamonds last year. Doria was responsive, helpful, and very patient throughout the design process. I provided examples of what I was... See more
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The Novita Diamonds experience was amazing! The staff were extremely helpful, very knowledgeable and an absolute pleasure to deal with. Upon picking up the ring, I was treated like royalty as was my f... See more
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Company details
About Novita Diamonds - Perth
Written by the company
Novita Diamonds is proud to be one of the world's largest Lab Grown Diamonds retailers, with showrooms in Australia, NZ, the UK, Germany, Spain, Singapore, Malaysia and HK. Our lab-grown diamonds are created using state-of-the-art technology that not only produces the highest quality diamonds but also offers a sustainable and ethical alternative to mined diamonds. We are committed to providing our customers with high-quality fine diamond jewellery pieces without spending a fortune.
At Novita Diamonds, customer satisfaction is at the heart of our business. More than a diamond jewellery company, Novita Diamonds is becoming the #1 accomplice of thousands of couples around the globe in their love stories.
At Novita Diamonds, customer satisfaction is at the heart of our business. More than a diamond jewellery company, Novita Diamonds is becoming the #1 accomplice of thousands of couples around the globe in their love stories.
Ethical Lab Grown Diamonds
Written by the company
- We're committed to our planet!
Free lifetime warranty and cleaning
Buy with confidence!
Our aim for all our customers is that they receive a lifetime of enjoyment from their jewellery.
Contact info
Saint Georges Terrace 105, level 3 suite 16, 6000, Perth, Western Australia, Australia
4.9
Excellent
105 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Good service and my ring came out…
Good service and my ring came out beautiful! Love it!
January 25, 2024
Unprompted review
Reply from Novita Diamonds - Perth
Thank you so much for taking the time to share your positive feedback Carrie! We're delighted to hear that you experienced good service and that your ring turned out beautiful. Your satisfaction is our priority, and we're thrilled to have been a part of creating something special for you. Congratulations on your beautiful ring, and thank you for choosing us!😎🥳🎊🥰
Excellent experience
Excellent experience. Love my ring so much. Diamond is absolutely stunning. Great quality and craftsmanship. Quick turn around in Australia, Perth
June 16, 2023
Unprompted review
Reply from Novita Diamonds - Perth
Thank you for sharing your excellent experience with us! We're thrilled to hear that you love your ring and find the diamond stunning. It's fantastic that you appreciate the great quality and craftsmanship. We're also pleased to know that the turnaround time in Australia, Perth, was quick and met your expectations. If you ever have more occasions or need further assistance, feel free to reach out. Congratulations on your beautiful ring, and thank you for choosing Novita!
Incredible experience while getting…
Incredible experience while getting help to create my finances dream engagement ring and amazing communication.
October 20, 2023
Reply from Novita Diamonds - Perth
We're delighted to hear that you had an incredible experience while getting help to create your dream engagement ring! It's fantastic that our team provided the assistance you needed, and we're especially pleased to know that the communication was amazing. Thank you for choosing us for such a special occasion. If you ever have more design ideas or if there's anything else we can help you with, please don't hesitate to reach out. Wishing you all the best on your journey to your dream engagement ring!
5 stars
Hi Doria,
"Hi Doria,
I wanted to let you
Know we are now engaged and wanted to personally thankyou for everything. We are over the moon and I'm so in love with my ring. From the very beginning of meet and greet and explaining the whole process, to the production and design of the ring. We had the best experience
We highly recommend you and the team.
5 starts to Doria and the design team. "
Gemma
January 13, 2024
Reply from Novita Diamonds - Perth
Congratulations on your engagement! We are absolutely thrilled to hear the wonderful news, and we appreciate you taking the time to share your experience with us.
It warms our hearts to know that you had the best experience from the meet and greet to the production and design of your ring. We're honored to have played a part in such a special moment in your life.
Thank you for your kind words and the 5-star recommendation! If there's anything more we can do for you or if you have any further inquiries, please feel free to reach out. Wishing you a lifetime of joy and love.
Warm regards,
Doria and the Design Team at Novita Lab Grown Diamonds
Excellent after sale services.
December 13, 2023
Reply from Novita Diamonds - Perth
Thank you for your kind words and for choosing Novita Diamonds! We are delighted to hear that you had an excellent experience with our after-sale services. If you ever have any more inquiries or need further assistance, please don't hesitate to reach out. We value your trust and look forward to serving you again in the future.🎉🌻💝💎😍
Amazing personal service
Amazing personal service . Jewellery customised perfectly and the finished product is beautiful. Highly recommend.
December 21, 2023
Unprompted review
Reply from Novita Diamonds - Perth
We're thrilled you had such a fantastic experience with our personalized service! Creating a piece of customized jewelry just for you and hearing that it turned out beautifully means the world to us. Thank you for recommending us—we're honored by your trust and thrilled to have been a part of making something special for you. If you ever have more ideas or need anything else, we're here and ready to assist!😍🌻✨😎🍻
Beautiful engagement ring from beautiful company
The custom ring made with Novita Australia was beautiful. Throughout the process there was ample communication and pickup was very supportive of the difficulties I had. The whole process was very professional and I'd recommend Novita for anyone looking for a custom ring with lab made diamonds.
October 28, 2023
Unprompted review
Reply from Novita Diamonds - Perth
Thank you for sharing your experience Kevin! We're thrilled you found the custom ring beautiful and that our team provided ample communication and support, especially during the pickup. Your recommendation means a lot to us! If there's anything else we can assist you with in the future or if you have more questions, please don't hesitate to reach out. We're here to make every step of your journey exceptional!🍻🌻🙏😍
Excellent from start to finish
December 9, 2023
Reply from Novita Diamonds - Perth
We're thrilled to hear that your experience was excellent from start to finish! Thank you for choosing us and for your kind words. If there's anything else we can do for you in the future, please don't hesitate to reach out. Your satisfaction is our top priority!💍😊☀️💖
Happy Days
What an amazing experience, from my first contact online with Sam, then my first sit down with Dhyana, and today when I picked up my items with Cris.
I want to express my sincere gratitude for the wonderful shopping experience I had. The diamonds exceeded my expectations, and your assistance was invaluable in making the process enjoyable.
Cris expertise and friendly approach created a positive atmosphere, and I felt confident in my choices. Thank you for going above and beyond to ensure customer satisfaction.
I look forward to future shopping experiences with your establishment and will gladly recommend it to friends and family.
Kindest regards,
Brian
December 9, 2023
Unprompted review
Reply from Novita Diamonds - Perth
Thank you immensely for sharing your incredible experience with us Brian! We're thrilled that Sam, Dhyana, and Cris provided such exceptional service throughout your journey with us. It's wonderful to hear that our team exceeded your expectations and made your shopping experience enjoyable. Your kind words truly mean a lot to us. We can't wait to welcome you back for future shopping endeavors, and we're honored by your recommendation to friends and family. Should you need anything else in the future, please don't hesitate to reach out. Here's to more memorable experiences ahead!💍✨🍻🙏
Novita Diamonds Perth
The team at Novita Diamonds Perth were absolutely lovely! My partner and I just recently got engaged on holiday so when we came home we began our hunt for the perfect ring. The team made our experience seamless and easy, whilst also offering detailed explanations about all the intricate details when looking for diamonds and ring bands/sizes. I got my ring last month and it is everything I have dreamed. Novita made this experience a special and memorable moment for my partner and I, we are so incredibly happy and grateful! Thank you :)
November 3, 2023
Unprompted review
Reply from Novita Diamonds - Perth
We're absolutely thrilled to have been part of such a special moment for you Kira. It warms our hearts to know that our team at Novita Diamonds Perth was able to make your ring selection process seamless and enjoyable. Thank you for choosing Novita!😎🌻🙏
Excellent customer service and product…
Excellent customer service and product quality.
October 14, 2023
Reply from Novita Diamonds - Perth
Thank you for your kind feedback! We're delighted to hear that you had an excellent experience with both our customer service and product quality. If you ever have any more jewelry needs or questions in the future, please feel free to reach out. 🌞🎉
Reply from Novita Diamonds - Perth
Thank you for your wonderful feedback Nicola! We're delighted to hear that you received excellent service and that you love your ring. Your satisfaction is our ultimate goal, and we're thrilled to have been a part of your special experience.🥳🍻🎉
Amazing from start to finish.
October 14, 2023
Reply from Novita Diamonds - Perth
We're so grateful for your kind words Andrew! It's fantastic to hear that your experience with us was amazing from start to finish. Providing a seamless and exceptional experience is what we aim for, and your satisfaction is our greatest reward. If you ever have more jewellery needs or questions in the future, please don't hesitate to reach out. 😎💍
Absolutely love my custom rings
Absolutely love my custom rings. Doria, Sam and all the team were extremely helpful. My rings turned out so much better than I could have ever imagined. Will definitely be recommending to all my friends.
October 25, 2023
Reply from Novita Diamonds - Perth
Hi Sinead, We're overjoyed to hear that you absolutely love your custom rings and that your experience with Doria, Sam, and our team was so positive. Your satisfaction and happiness mean the world to us, and we're thrilled that your rings exceeded your expectations.🥰🎉🥳
Experience Par Excellence
Excellent service from Doria and her colleagues. It was informative, clear and accomodating. Simply a wonderful experience.
October 24, 2023
Unprompted review
Reply from Novita Diamonds - Perth
We really appreciate the kind-hearted words for Doria 😍 We will pass on the praise she will be so thrilled to hear her services were accommodating and informative!
The staff are really helpful and…
The staff are really helpful and friendly. Very satisfied with the product overall. Thank you Novita Diamond.
October 19, 2023
Unprompted review
Reply from Novita Diamonds - Perth
Hiya Heric, it's fantastic to hear that the staff has been exceptionally helpful and friendly, and that you're very satisfied with the product. 😎
Two happy customers
We went to choose an engagement and was amazed by their service. Doria assisted us through the selection process and worked with our budget. She is very good at what she does, easy going and yet professional. We are in love with the ring and I have received countless compliments on the ring! We are two very happy customers!
September 1, 2023
Unprompted review
Reply from Novita Diamonds - Perth
Hello Jing, We are overjoyed to hear that the ring you purchased exceeded your expectations and even came in under budget! Providing exceptional value and quality is always our goal. We're equally delighted that you had a great experience with our personalized service, from your very first appointment to the collection of the ring. It was our pleasure to assist you! 😎
My husband designed my engagement ring…
My husband designed my engagement ring and then lager we did our wedding bands and we recieved excellent service.
Each person we have dealt with has been very helpful and I look forward to doing on going designs to add to my stack in future!
Thank you
October 14, 2023
Reply from Novita Diamonds - Perth
Thank you for your valuable feedback! We are delighted that you received excellent service during the process of designing your engagement ring and wedding bands. It's wonderful to hear that each member of our team has been helpful, and we look forward to assisting you with any future designs to add to your collection.
Quick turn-around and great result
Great communication and response time from Novita, a fast turn around from ordering the ring to receiving it, the ring is exactly as pictured and the fiancé loves it.
April 28, 2023
Reply from Novita Diamonds - Perth
Thank you for your fantastic feedback! We're thrilled that you appreciated our excellent communication, quick response time, and efficient service from ordering to receiving the ring. We're delighted that the ring met your expectations and that your fiancé loves it. Your satisfaction means the world to us.
Staff super friendly & very…
Staff super friendly & very professional.
Beautiful Diamond!
October 14, 2023
Reply from Novita Diamonds - Perth
Thank you for your kind words! We're thrilled you found our staff friendly and professional. Your appreciation means a lot to us.
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