Novuna Personal Finance Reviews 

Everything went through smoothly

I have been with and used Novuna Finance for many years previously.
Always 1st class service and highly recommended.

Missed a payment due to an emergency, spoke to Pip who was lovely and really helpful a true credit to your team!

Very satisfied with Nova finance I would recommend them to anyone that wants finance and I would definitely use them again

All good approved very quickly.
If I could change any thing i would obviously like a better %rate but I understand it's a business. I would also prefer same day deposit in my account. On the whole though positive result.

Very easy to deal with, extremely helpful, all in all a top class service. Thank you. The application was simple enough, and doesn't take an inordinate length of time.

Very quickly organised a loan would definitely recommend ☺️

I’ve used Novuna previously when purchasing credit, they’ve always been quick to provide the decision and the credit. A very easy company to deal with.

The website was very easily to use and my loan came though very quickly.
Very happy so far.

Excellent service. First class experience

Friendly and always ready to help

Very straightforward to deal with.
Very quick to reply and to act. ✔️

I took this loan in very time but paid extremly high interest rate not spread over 4 years lian plan. They taken all interest in 2.5 years and principle remained same.

I rarely leave negative reviews, but I feel other customers should be aware of my experience.

My issue wasn’t with making payments – it was with Novuna’s administration and lack of empathy when dealing over the phone.

I requested that my direct debit payment date be changed. It took three attempts before the change was processed correctly, and during that process the direct debit failed due to errors on Novuna’s side. When I spoke to their team, they acknowledged the problems and apologised for the way the payment date change had been handled.

Unfortunately, despite acknowledging that their own administrative errors contributed to the failed payment and removing the charge they immediately applied to my account, they have refused to amend the missed payment they reported to the credit reference agencies. As a result, my credit file has been damaged through no fault of my own.

I understand lenders have reporting obligations, but I also believe they have a responsibility to ensure the information they report is fair and accurate. If a missed payment arises because of a process the lender mishandled, simply saying “sorry” but refusing to correct the record is disappointing.

The customer service representatives I spoke to were hit-and-miss. Some polite and professional, others not so, but the final outcome was extremely frustrating. I expected better from a company of this size, especially on a simple administrative fix.

I hope Novuna reviews its approach to situations where its own administrative errors have a direct impact on a customer’s credit file.

Very helpful and understanding keeps me up-to-date with things And it has gone very quick six months in

Not sure but let's see how this company treats me as a loyal person who as never missed payment in 30 years. I've only just started with yourself and let's have a smooth 3 years and both of us will be happy people kind regards Mr Lee Holland