Novus Property Solutions Reviews 

210
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, friendly, and helpful staff who complete home improvements efficiently while keeping properties clean and tidy every single day. People are extremely happy with the exceptional quality of their new kitchens and replacement windows, noting that everything is finished to a wonderful standard. Some reviewers were not happy with communication gaps, unexpected delays, or missed appointments during their scheduled home renovation projects. A few other people also felt that occasional poor workmanship, plumbing installation errors, or other issues caused unnecessary stress and frustration.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional throughout the entire process.... See more

Service

Customers consistently note positive experiences with service, frequently highlighting the friendly,... See more

Quality

Clients share positive opinions on quality, noting that skilled tradespeople complete projects to a very high... See more

Customer service

Users describe positive interactions with customer service, noting that people are consistently kept informed... See more

Product

Customers had positive experiences with product, expressing great satisfaction with the finished kitchens and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had a kitchen remodel, I cannot praise the team who came for the planning stage and the tradesmen who completed the work. I was consulted about my needs and layout. I was informed on a daily bas... See more

Company replied

Rated 5 out of 5 stars

Had my kitchen upgraded :- Re plastered-new electrics-full kitchen fitted-flooring re-boarded and new flooring. Everything went smoothly, work men were professional and friendly. Cleaned up after t... See more

Company replied

Rated 5 out of 5 stars

Big shout out to Kelsey Allen and Kevin Thompson, not only Novus partners but also great Associates. From the start, Kelsey warm, caring and friendly, Kevin,professional in overseeing the wor... See more

Company replied

Rated 5 out of 5 stars

I am a Cannock resident and Novus and Sp Solutions have just finished revamping my kitchen. I am so happy with the result as I really couldn't imagine there could be such a great outcome. The workers... See more

Company replied


Company details

  1. Construction & Manufacturing

Written by the company

Novus Property Solutions is a leading fast track fit out, refurbishment, maintenance and retrofit company, dedicated to delivering high-quality services across a wide range of sectors. With a rich 127-year history, Novus has established itself as a trusted partner for clients seeking excellence in property maintenance and improvement.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

210 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(210)

68 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just taking the time to thank Jake and…

Just taking the time to thank Jake and his team , this has been a very stressful and worrying time for me with my health kids and dog from start to finish Jake really has had compassion understanding and literally went the extra mile every time from start to finish, he’s made all this very much more do-able than I ever expected ! Not forgetting he’s a perfectionist! He had the job done and if not done he’s had it fixed !

I been treated appalling in the past by other contractors so Jake and his team really have been a breath of fresh air !

Thanks again it’s been a pleasure !

October 1, 2025
Unprompted review
Novus Property Solutions logo

Reply from Novus Property Solutions

Thank you for taking the time to leave this review. We will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

Council kitchen update

I had a kitchen renewal with Newark and Sherwood Council. They were friendly and respectful to my property also kept me informed about what was going to happen each day. I was very pleased with the end result, keep up the good work.

September 19, 2025
Unprompted review
Novus Property Solutions logo

Reply from Novus Property Solutions

Thank you for taking the time to leave this review. We will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

Professional, high standards, flexible

Great contact with the company, we felt looked after all the time

August 22, 2025
Unprompted review
Novus Property Solutions logo

Reply from Novus Property Solutions

Thankyou for taking the time to leave this review. If you would like to let us know which area of the country this relates to, we can make sure it is passed on the team involved. You can email our team at customer.service@novussolutions.co.uk

Rated 4 out of 5 stars

Great work done at my home so far well…

Great work done at my home so far well done.

September 18, 2025
Unprompted review
Novus Property Solutions logo

Reply from Novus Property Solutions

Thankyou for taking the time to leave this review. If you would like to let us know which area of the country this relates to, we can make sure it is passed on the team involved. You can email our team at customer.service@novussolutions.co.uk

Rated 5 out of 5 stars

Great team

Cannot fault the team. Just recently had my windows all renewed on my property and the work standard was good. I recieve regular updates from Tracy on other work that is going to be done on my property. Tracy and team are great 10/10

September 15, 2025
Unprompted review
Novus Property Solutions logo

Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed on to the team involved.

Rated 4 out of 5 stars

Had Solar Panels Fitted

The lady we spoke to Daily (Kate) kept us informed and updated and always returned our calls. The Gas Man (Gary) who called every day when our work was being done was also extremely reliable and helpful. My only concern was that the work did take a lot longer than expected.

September 1, 2025
Unprompted review
Novus Property Solutions logo

Reply from Novus Property Solutions

Thank you for taking the time to leave this review. We will ensure it is passed on to the team involved.

Rated 5 out of 5 stars

Just brilliant

I'm recently (ish) disabled so I needed my bathroom turned into a shower wetroom - Novus (especially Shane who was my main bloke) totally smashed it out of the park!!

Really friendly, understanding and patient bunch of people, and now I have a shower I can use whenever I want instead of a bath I was getting more and more scared of trying to get in and out of!! And it's such a great looking job - it's like walking into an en-suite bathroom on a luxury cruise liner :)

August 19, 2025
Unprompted review
Novus Property Solutions logo

Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

Thank you Novus …

Very happy with my new bathroom great job by all involved friendly, professional group of people Thank you all

July 22, 2025
Unprompted review
Novus Property Solutions logo

Reply from Novus Property Solutions

Thankyou for taking the time to leave this feedback. We will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

A very satisfied customer as a cannock council resident

I cannot fault anything about my new kitchen I am amazed how smoothly everything was done and all the engineers were lovley, george was great in letting me know when and what was happening throughout the process.

July 31, 2025
Unprompted review
Novus Property Solutions logo

Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed on to the team involved.

Rated 1 out of 5 stars

I would give zero star

I would give zero star! I have had several issues with this company and the works provided by this company! I will be writing a formal complaint! Awful avoid

June 1, 2025
Unprompted review
Novus Property Solutions logo

Reply from Novus Property Solutions

We are sorry to hear this, please be assured that we take your feedback seriously. So that we can investigate further, please get in touch with our customer service team on customer.service@novussolutions.co.uk

Rated 5 out of 5 stars

Novus property solutions

The team was excellent came when expected and cleaned up after every job. Very pleased with the new kitchen recommended company.

July 25, 2025
Unprompted review
Novus Property Solutions logo

Reply from Novus Property Solutions

Thankyou for taking the time to leave this feedback. We will make sure it is passed to the team involved.

Rated 5 out of 5 stars

What an amazing team

What an amazing team, I can’t fault anything they did when fitting my new kitchen- the plumber, electrician, plasterer, tiler, painter and decorator and kitchen fitters you were all amazing. Management were great at keeping me updated on what was happening on the day. The team were all very courteous and kept the place as clean as they possibly could. You could have a laugh with them, they were all polite and easy going. If you need a great team around southwell Nottinghamshire I will recommend these guys till the moon turns blue. Well done guys. I’m so happy with my new kitchen.
Thank you from Annmarie & Gary Hudson.

July 4, 2025
Unprompted review
Novus Property Solutions logo

Reply from Novus Property Solutions

Thankyou for taking the time to leave this feedback. We will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

Kitchen is amazing

Absolutely over the moon with my kitchen. Novus were very efficient, let me know everyday who was coming and what was happening. One mishap (was not their fault) yet solved it straight away and made it right. Every tradesmen that entered my home were fabulous. Considerate of the family as I had an 8 week old baby. Everything finished to a standard and overall brilliant work and brilliant people. I am in the newark and sherwood area and would highly recommend Novus. 👌

July 17, 2025
Unprompted review
Novus Property Solutions logo

Reply from Novus Property Solutions

Thankyou for taking the time to leave this feedback. We will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

Our new kitchen from Novus

Really impressed with our new kitchen from Novus as part of renovation work by Trent & Dove Housing in Burton On Trent. Everyone from the designer during the first visit, to the Gas/electric engineers, decorators and Phone Staff from Novus were all excellent and friendly throughout the 8 days of work. (Especially the very skilled Shane, from New Zealand who deserves a pay rise).If you want a professional job done efficiently and with care for your property, then I highly recommend the friendly team from Novus and if our house needed any other work done, I hope Trent & Dove use Novus again. Thanks for everything, Jason at No 57.

June 25, 2025
Unprompted review
Novus Property Solutions logo

Reply from Novus Property Solutions

Thankyou for taking the time to leave this feedback. We will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

Highly recommend novus

Very happy to have had my kitchen done by this company, I'm in the newark and sherwood area, the extensive work they have done to my kitchen to make it look the way it dose now is amazing,

A lot of work was needed all of the people who came to do the work was very polite and respectful, letting me know what they was doing and what they would be doing next.

Every morning I received a text to let me know who would becoming and what time, I have disabled children so to have this was brilliant as I could sort them out before anyone came,
And with having to charge my sons mobility scooter in the passed through the window from the shed, was a nightmare, but thanks to novus I have an outdoor socket now, something I didn't know i could have , so i haven't go to charge it through the window!

so I would highly recommend this company for their hard work and amazing work they carry out to make sure everything is done to a high standard and quality.

July 11, 2025
Unprompted review
Novus Property Solutions logo

Reply from Novus Property Solutions

Thankyou for taking the time to leave Novus this feedback. We will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

Worked here as a multi skilled repairs…

Worked here as a multi skilled repairs man to catch up with the covid backlog and I absolutely loved it. Wish I could have gotten a permanent job out of it. My supervisor Gavin was brilliant! Best job I’ve ever had. I do miss it.

July 7, 2024
Unprompted review
Rated 5 out of 5 stars

Top workers start to finish happy with…

Top workers start to finish happy with everything George the site inspector also , Happy with with the work that’s been carried out.

June 18, 2025
Unprompted review
Novus Property Solutions logo

Reply from Novus Property Solutions

Thankyou for taking the time to leave this feedback. We will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

Over the past 2 and half months I have…

Over the past 2 and half months I have worked as a site manager for Novus at the Birmingham branch through an agency, and can't speak highly enough of the company.

The PFP team as a whole are brilliant, but Nathan Hassall has been fantastic as my line manager during my short period with Novus, and is a credit to the company.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Electrician was excellent

Electrician was excellent, very polite and professional, completed the work in a timely manner and did a great job. I would absolutely highly recommend.

May 29, 2025
Unprompted review
Novus Property Solutions logo

Reply from Novus Property Solutions

Thankyou for taking the time to leave this feedback. We will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

Fantastic workmanship

Everyone who visited my property were polite and courteous. The standard of the work is amazing for social housing and really please with my new kitchen

April 1, 2025
Unprompted review
Novus Property Solutions logo

Reply from Novus Property Solutions

Thankyou for taking the time to leave this feedback, we will make sure it is passed on to the team involved.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look