Novus Property Solutions Reviews 

211
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, friendly, and helpful staff who complete home improvements efficiently while keeping properties clean and tidy every single day. People are extremely happy with the exceptional quality of their new kitchens and replacement windows, noting that everything is finished to a wonderful standard. Some reviewers were not happy with communication gaps, unexpected delays, or missed appointments during their scheduled home renovation projects. A few other people also felt that occasional poor workmanship, plumbing installation errors, or other issues caused unnecessary stress and frustration.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional throughout the entire process.... See more

Service

Customers consistently note positive experiences with service, frequently highlighting the friendly,... See more

Quality

Clients share positive opinions on quality, noting that skilled tradespeople complete projects to a very high... See more

Customer service

Users describe positive interactions with customer service, noting that people are consistently kept informed... See more

Product

Customers had positive experiences with product, expressing great satisfaction with the finished kitchens and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had a kitchen remodel, I cannot praise the team who came for the planning stage and the tradesmen who completed the work. I was consulted about my needs and layout. I was informed on a daily bas... See more

Company replied

Rated 5 out of 5 stars

Had my kitchen upgraded :- Re plastered-new electrics-full kitchen fitted-flooring re-boarded and new flooring. Everything went smoothly, work men were professional and friendly. Cleaned up after t... See more

Company replied

Rated 5 out of 5 stars

Big shout out to Kelsey Allen and Kevin Thompson, not only Novus partners but also great Associates. From the start, Kelsey warm, caring and friendly, Kevin,professional in overseeing the wor... See more

Company replied

Rated 5 out of 5 stars

I am a Cannock resident and Novus and Sp Solutions have just finished revamping my kitchen. I am so happy with the result as I really couldn't imagine there could be such a great outcome. The workers... See more

Company replied


Company details

  1. Construction & Manufacturing

Written by the company

Novus Property Solutions is a leading fast track fit out, refurbishment, maintenance and retrofit company, dedicated to delivering high-quality services across a wide range of sectors. With a rich 127-year history, Novus has established itself as a trusted partner for clients seeking excellence in property maintenance and improvement.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

211 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(211)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic workmanship

Everyone who visited my property were polite and courteous. The standard of the work is amazing for social housing and really please with my new kitchen

April 1, 2025
Unprompted review
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Reply from Novus Property Solutions

Thankyou for taking the time to leave this feedback, we will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

Excellent Kitchen Renovation

Novus have completed our total kitchen renovation today and we are absolutely over the moon with it. From the surveying right through to the finishing all the Novus staff and their tradespeople have been fantastic, always going above and beyond to get things right and achieving the best outcomes for our needs. All work has been completed to an extremely high standard and all of the finishing checks are been thorough even picking up on tiny things that we would never have realised.
Would 100% welcome Novus back into our home to complete further renovations in future.
Thank you Taryn, George and Team

April 2, 2025
Unprompted review
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Reply from Novus Property Solutions

Thankyou for taking the time to leave this feedback, we will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

I had a brilliant experience with this…

I had a brilliant experience with this company fitting a new kitchen at my property in Cannock,,they were very professional 👌 and I had no issues whatsoever throughout the whole process and therefore highly recommend them,,,

April 1, 2025
Unprompted review
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Reply from Novus Property Solutions

Thankyou for taking the time to leave this feedback, we will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

Novus started the works yesterday ( a…

Novus started the works yesterday ( a new roof) and I would just like to say what a fantastic team of roofers you have employed! Just a few key points I'd like to mention.. the leader ( sorry I'm not great with names ) knocked on my door to let me know the plan. The communication skills were 10/10 the organisation and structure they have is brilliant! Such a polite bunch! They were very clean and tidy! Cleaned there mess when they left and knocked on to let me know the next steps going forward for the morning. Thank you for making this experience a little lighter with your great bunch! Thank you also for your communication throughout (Terrie) you are a brilliant asset to the team and metropolitan are truly lucky to have you guys carrying out the works! Such a professional company! I Highly recommend!!

March 25, 2025
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback, we will make sure this is passed on to the team involved.

Rated 5 out of 5 stars

Kevin and Kelsey are amazing at…

Kevin and Kelsey are amazing at explaining all the work being done. The lads who got the work done are amazing and so friendly and polite.Thank you for the amazing work cant recommend you enough. Thx guys

March 20, 2025
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback, we will make sure it is passed to the team involved.

Rated 5 out of 5 stars

Bathroom fitted

Great job happy with finish. Cleaned up after every visit and polite and pleasant workers

February 17, 2025
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback, we will make sure it is passed to the team involved.

Rated 1 out of 5 stars

This company worker's have not got a…

This company worker's have not got a clue what they ment to be doing they use cheap products poor quality and are rip off for there work

October 18, 2024
Unprompted review
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Reply from Novus Property Solutions

We are sorry to hear this and please be assured that we take your feedback seriously. So that we can investigate further, please get in touch with our customer service team on customer.service@novussolutions.co.uk

Rated 5 out of 5 stars

We have had Novus in our property for our bathroom

We have had Novus in our property for 10 working days.From our first visit with Kelsey ,last year , we have been updated regularly right up to the week before work was carried out.Everyday a different trades person came , all were very polite , respected myself & our property , always keeping the area tidy before leaving . We were both overwhelmed with the work carried out a total refurb , including plastering , new floor , tiling and a complete bathroom suite for our wet room . We would like to thank each individual who have been part of our refurb , would highly recommend.

March 4, 2025
Unprompted review
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Reply from Novus Property Solutions

Thankyou so much for taking the time to leave this feedback, we will make sure this is passed to the team involved.

Rated 5 out of 5 stars

Just had a new kitchen fitted by novus…

Just had a new kitchen fitted by novus team, old kitchen removed, new electrics, plastering, new floor, lighting, tiles, kitchen units and decorated. I can honestly say the whole team was amazing. Took so much pride in there work, and the end product is amazing. I'm so happy with my new kitchen. Thank you to everyone involved.

February 17, 2025
Unprompted review
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Reply from Novus Property Solutions

Thankyou for taking the time to leave this feedback, we will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

Start to finish has been spot on!👏

Start to finish has been spot on!👏
All workers have been polite & respected my property. A massive thankyou to every worker that worked on my kitchen- Newark & Sherwood Council, i'm very happy with the result, excellent team of workers. Great end result! THANKYOU.

March 4, 2025
Unprompted review
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Reply from Novus Property Solutions

Thankyou for taking the time to leave this feedback, we will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

Thanks to Jason Hall of Novus we have a…

Thanks to Jason Hall of Novus we have a lovely new kitchen in our Riverside Housing Association home. I can truly say if it wasn't for his kind thoughtfulness and caring support we would not have had this kitchen done. Jason went above and beyond what he needed to, to make sure we were looked after from start to finish his support was massive. His work force were polite helpfull and excellent workman ship always on time. Communication was second to none with every day contact. If any questions arising Jason was at the end of a phone to help from the joiner, electrician's, painter to tilers to floor fitters i can't fault any of them. Thanks also to Mick & Ryan the finishing touches at the end of the fitting time make the kitchen a fully working kitchen. I would recommend Novus 100 % thank you all so much for a job well done!!!

February 13, 2025
Unprompted review
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Reply from Novus Property Solutions

Thankyou for your feedback, we will make sure this is passed on to the Novus team involved.

Rated 5 out of 5 stars

The kitchen we had they did super job…

The kitchen we had they did super job work people was good who came to do work was friendly

February 19, 2025
Unprompted review
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Reply from Novus Property Solutions

Thankyou for your feedback, we will make sure this is passed on to the Novus team involved.

Rated 1 out of 5 stars

Where have all the workers gone?

This company are unbelievably poor. How long does it take to complete 6 small canopies. At one point 5 or 6 men including 2 to hold the ladder then after 2 out of 6 are fully completed suddenly nobody to be seen for weeks. Well that's if you don't count the guy who sits in the Novus van for hours on end every morning. Maybe he can't bear to turn off the heater in his van. Poor fella, after all it is cold .... update: no work to complete canopies today however there has been 4 men wearing Novus jackets leaning on a van for an hour having a good old laugh & a chat. Novus, do you have any jobs going as it's obviously "money for old rope"?

February 19, 2025
Unprompted review
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Reply from Novus Property Solutions

Thank you for raising your concerns we take issues of this nature very seriously. Could you kindly please send further details, including your address to me at customer.service@novussolutions.co.uk This will enable me to address your concerns more effectively.

Rated 5 out of 5 stars

I’ve given a 5 star maybe alittle…

I’ve given a 5 star maybe alittle generous , but overall I’m happy. The workmen were polite, and helpful, thanks to Jason and Robyn for their professionalism and help throughout .

January 27, 2025
Unprompted review
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Reply from Novus Property Solutions

Thankyou for your feedback, we will make sure this is passed on to the Novus team involved.

Rated 5 out of 5 stars

Newark & Sherwood District

Had my new kitchen fitted in January 2025 in Newark & Sherwood district, what an absolute pleasure it was. Professional, patient, hard working team, nothing is too much trouble and they go the extra mile. Great communication throughout. Many thanks for a fantastic kitchen 🤩 would 100% recommend to everyone

February 7, 2025
Unprompted review
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Reply from Novus Property Solutions

Thankyou for your feedback, we will make sure this is passed on to the Novus team involved.

Rated 5 out of 5 stars

Novus excells "again".

After the excellent work they did on my kitchen in February 2024, I was looking forward to them converting my bathroom into a wet room. I was not disappointed. The workmen arrived on time, were courteous, industrious and arrived on time each day. I would highly recommend them.
A special mention should go to the management I dealt with, Dave., Kevin and Kelsey. I will get some stick for this, but a special mention to Kelsey, whose phone number as a contact, I had, and was always available to answer my questions.
Terrific team.
Graham Vine. (Mr.)

January 7, 2025
Unprompted review
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Reply from Novus Property Solutions

Thankyou for taking the time to leave this review, we will make sure it gets passed onto the team involved.

Rated 5 out of 5 stars

Novus property solutions

Overall the work has been outstanding and every tradesman has been exeptional,communication skills have been outstanding, very respectful of our property. Great team for Novus on all aspects.the team are a credit to novus

January 30, 2025
Unprompted review
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Reply from Novus Property Solutions

Thankyou for taking the time to leave this review, we will make sure it gets passed onto the team involved.

Rated 5 out of 5 stars

A fantastic group of workers well…

A fantastic group of workers well manered and the end result is fantastic had a kitchen fitted Newark and isherwood housing

January 30, 2025
Unprompted review
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Reply from Novus Property Solutions

Thankyou for taking the time to leave this review, we will make sure it gets passed onto the team involved.

Rated 5 out of 5 stars

Excellent project management

Excellent project management, completed at pace. All the trades were very professional, polite, and worked extremely hard. Highly recommended.

January 23, 2025
Unprompted review
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Reply from Novus Property Solutions

Thankyou for your feedback, we will make sure this is passed on to the Novus team involved.

Rated 5 out of 5 stars

Newark and Sherwood tenant had my…

Newark and Sherwood tenant had my kitchen fitted in December over the moon with it all the workmen were brilliant took less then the 14day stated very happy

December 22, 2024
Unprompted review
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Reply from Novus Property Solutions

Thankyou for your feedback, we will make sure this is passed on to the Novus team involved.

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