Novus Property Solutions Reviews 

It is fantastic that Novus chose Stoke on Trent Foodbank to support; we greatly appreciate you going out of your way to support local charities when they need it most.

Novus and the Social Value team have been great to work with in supporting Manchester Foundation Trust Charity, showing genuine commitment to our cause, including being key supporters of of rooftop play area appeal. The team communicate well, collaborate seamlessly and act in a professional manner.

I had an extremely disappointing experience with this company for a roof replacement. The quality of the work was shockingly poor and unprofessional, with visible flaws that could have been avoided with basic attention to detail. To make matters worse, the management was incredibly rude and dismissive when I tried to address the issues. They outright lied about the timelines and guarantees, showing no accountability for their subpar work.

I highly recommend avoiding this company at all costs. They lack both the skill and integrity required for such an important job. Save yourself the headache and go elsewhere.

Recently had a kitchen refit on behalf of Riverside housing and novus did a brilliant job. Very helpful and very professional. The kitchen looks amazing. A great team. Thank very much for an amazing product.

Really poor management skills and do not like to pay on time after work is completed, I was working for novus for about 3 weeks and all i can say is very POOR people skills and very suprised the company is still running from the rest of the reviews. Wouldn’t recommend any tradesmen to work for them as they will cause you nothing but problems.

A bunch of unprofessional liars. They retiled my roof and did a terrible job. The roof is all crooked.

Another independent private roofer belonging to the NFRC inspected the roof done by Novus and they said that it needs to be redone to fit the standards, however Novus did not care and the roof is still crooked.

It's a shame that I cannot upload pictures of their workmanship here.AVOID !!!

Recently had my old kitchen ripped outt Ty and a new one put in! Couldn’t of ask for any better really! Jason and Robyn have been amazing! Highly recommend

We really like our smart, new kitchen, it's going to make a big difference not just to our staff and volunteers but to the people who run cookery sessions and courses here. Lovely to have new flooring, and our new overhead cupboard is going to be useful.
Andy, who fitted the kitchen was helpful, clear, and friendly. Makes all the difference.

Really happy with our new fitted kitchen including units, sink and floor. Workpeople were efficient, polite and tidy. The kitchen is great quality and well fitted. It has really improved our space. Many thanks :)

I’ve just had a kitchen installed by Novus, part of Newark and Sherwood council decent homes, this company are the best, from start to finish every thing was done to a very high standard, I was messaged every day by Helen, to let me know who was working that day, they was very professional and always on time, they all went above and beyond, having 3 disabled boys with additional needs, the work men worked around them (drilling, ripping out, electricity being switched off) I would definitely recommend this company to anyone, thankyou for my beautiful kitchen and for being so kind and caring, which is quite refreshing nowadays

They did an ok job of my kitchen renovation on behalf of Trent and Dove. Some of the workers were very professional and friendly. Others seemed to be pretty disorganised and half finished jobs. A few things had to be altered afterwards when they had finished the project due to mistakes. For some reason they cannot fit taps properly and my kitchen taps now turn the opposite direction to the rest of the taps in my house!.. I was given excuses that the specific brand of tap that Trent and Dove had ordered worked this way, but I read elsewhere any tap can have it's on/off direction adjusted. So they basically fitted the taps the wrong way and couldn`t be bothered to rectify it. It is very annoying but I have to live with it now!

Painter mark been in , lovely chap , excellent job , again great team of work men , thumbs up to you all

Just had my kitchen done with Novus couldn’t of asked for better they did a excellent job fitting my kitchen I love it it’s exactly how I wanted it absolutely perfect could not pick one fault with them friendly people everyone who as been as been so nice I highly recommend them I’m from Newark and Sherwood and just want to say thank you to the team and my kitchen was done and completed in the time frame we agreed no delays at all.

I had a kitchen refit recently undertaken by Novus on behalf of Newark & Sherwood District Council, and I have nothing but praise for them!

I was initially given an estimate of 12 working days for the job to be completed, they had finished in 10 working days.

All of the workmen were extremely pleasant, always respecting my property, belongings & personal space, allowing me to continue working from home as normal. When they had finished the work, they tidied up to the point where it was hard to imagine they had even been there!

I can't recommend this company enough and if I ever need another kitchen refit in the future I would definitely choose Novus.

Thank you!

They team were all friendly, worked hard and very respectful. They are a great team.

After having a roof re-tile and emails to one of the managers I am still waiting for the completion. Things missed rectified. Nobody cares. They say they do but words come easy. The proof is in the workmanship.
Also, this company does not employ their qualified staff. For this they sub- contract out. Contractors who work hard and then get shafted by Novus when it comes to getting paid. Disgusting company and the housing associations should be sitting up and taking note as to who they are giving our rent money to.
Maybe Novus should be taking a long hard look themselves at their working practices. Contractors might do a decent/high standard job if they are getting paid the fair rate.

This company came to our Court last week and did an excellent job . All the guys who were working were very hard workers and never stopped. Everyone on the court were very impressed. A job very well done

Novus replaced my kitchen as part of the Newark and Sherwood Project.
Overall a very outstanding experience, the staff were all super helpful and due to disabilities they were very accommodating and went above and beyond to deliver the very best customer service. Helen the manager was constantly in contact with me to make sure everything was running smoothly,
Overall it was an exceptional experience and cannot praise them high enough. Thank you very much Novus.

Can you take the 1 star down please they ain't that good. I have never seen anything like what condition novus left my terminal ill dads bungalow in over the wet cold wineter ....he had a wet room put in last autumn with a boiler move also pipes in the loft . They left a raised tile where the over flow pipe was sent into gutter leaving a two inch gap open to elements for 4 month with all the rain we had. Left a hole where the old flu went out of the roof could see daylight and never replaced the felt which was leaking into the ceiling. Cracked a tile putting new flu in. No lagging over any pipes or insulation which froze over when cold because of the leaks in roof which also leaked onto electrics which was very dangerous and causing my dads oxygen to trip out I told the lady who signed job off there was damp appearing on new paint in bathroom below where old flu was and she said must be a hole in the roof then a still signed it off. ...Right near where my dad was sleeping the top corner of his room also had a big wet patch of damp caused by holes left by novus which isn't good when he'd had severe COPD. SO MY DADS ROOF WAS OPEN TO THE ELEMENTS FOR 4 MONTH OVER THE WINTER. The site manager from novus told me the person who did the work had a verbal warning then iwas told by the boss he hadn't but was under investigation. . Also the 1st man who came to check it out was walking round the bungalow all over the garden looking for other holes in the roof to diverted the blame away from them which they can't get away with.If only you could see the photos the left my very poorly dad in . Absolutely shocking yes they have offered to finish the work off but after seeing what dangerous mess they left a poorly man in which was signed off they should be allowed nowhere near I have photos to show what negligence they caused ......... They came to finish the work today 3rd April 24 and the same site agent that told me the gas engineer had a verbal a few month ago told me today he never said it to me so bare faced lied again so I told them to leave as not trustworthy. They are meant to be a family run organisation which is embarrassing... leaving a very poorly man in those conditions is complete negligence and then lying to a family that is grieving. Disgusting

Novus have passed me off with a load of crap I'm disabled and a 74 year old pensioner so my money is tight this company allows workers steal from my bedroom and ignored my emails to sort it out Bastardt